Very bad customer service, nobody attends the reception phone calls, no one checks on social media messages. Also, shower cabins in all McFit clubs in Warsaw need to renovated - they are in a very poor condition. Guys, I wish you paid more attention to the customer service and decent hygiene in the clubs, and you would have having so many more happy customers. Ugh... :-(

They have outstandingly world class Poor Customer Service and are experts in misleading and deceiving people to take their money. Commenting here in Hopes that no one else gets defrauded by this company

Seems to be the first place I am gonna quite because of lack of customer service. Equipment is pretty cool. Toilets usually without toilet paper but can be managed...when it comes to the receptionists, oh well...they don't even say "hello" or "good morning" at the beginning of conversation, polite asking never work as for this one they have only one answer "later". I guess I have never felt so bad in any places because of the crew 😞 sad to admit but I didn't enjoy any of my trainings in here after being treated like a trash...

Although gym is well equipped and clean, very often there is no one on the lobby so getting inside with Medicover package is impossible. No one is answering phone. There is also well known issue with not working AC.

Great gym with lacking maintenance. It's spacious, with lots of equipment and outside of weekday afternoons, there's plenty of room to train. Stylish inside, decent music. Overall, an excellent offering for what they're charging, and very well designed for self-service. My only complaint is equipment maintenance. Damage and broken items often go unrepaired for weeks or months. Examples: one of the four showers in the mens' changing room is broken for three months now. There's a light bulb missing next to dryers since forever. Multiple lockers are missing doors. The screens in both Cyberobics rooms stop working every few weeks and need days to get repaired.

(Translated by Google) Assessing the club itself, I would give 5 stars, because you can find everything in it - a huge cardio zone, a zone for abdominal exercises, a closed room, a stretching zone or a healthy spine zone. Unfortunately, the club itself is not everything, and its potential is spoiled by cosmically inept management and poor service (greetings to Mr. Łukasz, whom you should send for training in customer service, because the boorish manner in which he speaks to clients makes someone give him in the teeth :) During the current, 30-degree heat, the air conditioning broke down. You might say the normal thing happens. In any other normal place, the repair takes a few days, unfortunately for people managing this club it is an insoluble problem. Air conditioning broken for over a week, after a few questions in the messenger I learn that "they don't fix it and they don't know when they will fix it". We also pay for something that doesn't actually work. You can imagine how cool the training circumstances are without air conditioning :) The same applies to the screen in the room, where cyberobix trainings were displayed. Someone broke part of the screen, which is off, but training sound is still playing. For what? Nobody knows that. Similarly with treadmills - some of them have been broken for a month. It is totally unacceptable that the real disinfectant is only at the entrance and at the cloakrooms - paper towel dispensers for cleaning disinfecting equipment are filled with something that looks like window cleaner and has nothing to do with disinfection. To sum up - the club is great, the managers, the staff and the messanger operator to exchange, because they only work to the disadvantage of this great place :) (Original) Oceniając sam klub dałabym 5 gwiazdek, ponieważ znaleźć można w nim wszystko - ogromną strefę kardio, strefę do cwiczen brzucha, zamykaną salę, strefę do rozciągania czy strefę zdrowy kręgosłup. Niestety, sam klub to nie wszystko, a jego potencjał psuje kosmicznie nieudolne zarządzanie i kiepska obsługa (pozdrowienia dla Pana Łukasza, którego powinniście wyslac na szkolenie z obsługi klienta, bo chamski sposób,w jaki odzywa sie do klientów sprawia, że ktoś kiedyś da mu w zęby :) W trakcie obecnych, 30 stopniowych upałów zepsuła się klimatyzacja. Można by rzec- normalna rzecz, zdarza się. W każdym innym, normalnym miejscu naprawa to kwestia kilku dni, niestety dla osób zarządzających tym klubem jest to problem nie do rozwiązania. Klimatyzacja zepsuta od ponad tygodnia, po kilku pytaniach na messangerze dowiaduję się iż „nie naprawiają jej i nie wiedzą, kiedy naprawią”. Takze płacimy za cos, co w rzeczywistości nie funkcjonuje. Można wyobrazić sobie jak fajne są okoliczności treningu bez klimatyzacji :) Tak samo rzecz ma się z ekranem na sali, gdzie wyświetlane były treningi cyberobix. Ktoś stłukł cześć ekranu, który jest wyłączony, natomiast dźwięk z treningów nadal gra. Po co? Tego nie wie nikt. Podobnie z biezniami- niektóre z nich stoją zepsute od miesiąca. Rzeczą totalnie niedopuszczalną jest to, że prawdziwy płyn dezynfekujący znajduje się jedynie przy wejściu oraz przy szatniach - dozowniki z papierowymi ręcznikami przeznaczone do czyszczenia dezynfekcji sprzętu są napełnione czymś, co przypomina płyn do szyb i nie ma nic wspólnego z dezynfekcją. Podsumowując- klub super, osoby zarządzające, obsługa oraz osoba obsługująca messangera do wymiany, bo działają tylko na niekorzyść tego świetnego miejsca :)

My credit has expired and I found out that I cant pay for your gym membership neither online nor at the gym. They said I need to make a wire transfer and wait for it to process, maybe after that they let me in. This is so stupid, resigning right now

Veryyyy poor customer service!!! Terrible staff!! Gym is good but unfortunately everything spoils the bad attitude towards to clients.

BIG WARNING FOR THIS COMPANY!!! ------------------------------------------------------------- Do NOT sign anything with Mc Fit, ever! They close and open both their facilities and contracts as they wish. You will end up with Mc Fit chasing you to pay them money they claim you owe them without any further explanation. Threatening you with debt collectors and court. This company deserves the worst review possible.

(Translated by Google) That's how it cleans up in mcfit. And then you pull in those blots and dust. (Original) Tak się sprząta w mcfit. A ty później wciągaj te kłaki i kurz.

Poor customer service , always dirty machine's , reception giving false information. What i had is only problem's with this gym.

Many things to be improved. - Poor customer service - Small locker room - No Wifi

(Translated by Google) Air conditioning has not been working for a long time. Unfortunately, the situation repeated itself this year, air conditioning has not been working for about a week, with the outside temperature above 30 degrees C and the SARS CoV2 pandemic it is unacceptable and dangerous to health and life. It seems to me that in such circumstances the club has no right to act. I will submit an appropriate inquiry to the sanitary inspection. (Original) Od dluzszego czasu nie dziala klimatyzacja. Niestety sytuacja powtórzyła się również w tym roku, od około tygodnia nie działa klimatyzacja , przy temperaturze na zewnątrz powyżej 30 st C i pandemii SARS CoV2 jest to nieakceptowalne i niebezpieczne dla zdrowia i życia. Wydaje mi się, że w takich okolicznościach klub nie ma prawa działać. Wystosuję odpowiednie zapytanie w tej sprawie do inspekcji sanitarnej.

Excellent gym, lots of equipment all in working order and well maintained. There's tons of space and nice single-level layout. As with most McFit showers can be a bit messy by the end of the day but overall a very good experience.

24/7 access, numerous equipment, disinfectant spray and paper towels available, roomy showers, clean restrooms, free 3h membership parking lot, cash only vending machines.

(Translated by Google) The atmosphere is right, but ... after terminating the contract, she continues to charge the account. No phone contact, no one replies to the email. She thought about coming back after a break but with such an approach to clients it is worth looking for a different place. I don't know what I want to do and how to end it. Bury .. (Original) Atmosfera w pożądku, ale.. po wypowiedzeniu umowy dalej pobiera z konta opłatę. Brak kontaktu telefonicznego, na maila nikt nie odpowiada. Myślała po przerwie wrócić ale z takim podejściem do klientów warto poszukać innego miejsca. Nie wiem za co ja place i w jaki sposób z tym skończyć. Odradzam..

Lack of respect and information.

(Translated by Google) Air conditioning has not been working for 2 weeks. 32 degrees outside ... a trickle of sweat pours even from women who sweat less than men ... massacre (Original) Klimatyzacja nie działa juz z 2 tygodnie. 32 stopnie na zewnatrz...ciurkiem pot leje sie nawet z kobiet, które mniej sie poca niz faceci...masakra

(Translated by Google) I definitely do not recommend this company, definitely not a pro-client. I entered into a contract for a year, after moving to another city, where there is no mcfit gym, I wrote them an e-mail asking them to cancel the contract after a month, an mcfit employee kindly wrote back that there is no such option. I DO NOT RECOMMEND, hopeless agreement, contact also. The last thing I can offer to another person is pushing into such a swamp as a contract with such an extremely unprofessional company focused only on and only for profit. (Original) Stanowczo nie polecam tej firmy, zdecydowanie nie pro-klient. Zawarłem umowę na okres roku, po przeprowadzce do innego miasta, gdzie nie ma siłowni mcfit, napisałem do nich maila z prośbą o anulowanie kontraktu po miesiącu łaskawie odpisał pracownik mcfit, że nie ma takiej opcji. NIE POLECAM, umowa beznadziejna, kontakt również. Ostatnie co mogę zaproponować drugiej osobie to pchanie się w takie bagno jak umowa z tak wybitnie nieprofesjonalną firmą nastawioną tylko i wyłącznie na zysk.

(Translated by Google) McFit has a very unfair policy. The contract for 12 months, if not terminated, becomes an indefinite period with a notice period of 3 months. I regret that I have ever signed a contract and I will advise her against all my friends. (Original) McFit prowadzi bardzo nieuczciwa politykę. Umowa na 12 msc jeśli nie wypowie się jej miesiąc przed zakończeniem przechodzi w czas nieokreślony z czasem wypowiedzenia 3msc. Żałuje ze kiedykolwiek podpisałam umowę i będę jej odradzała wszystkim znajomym.

Ok place, lots of different training sections, 24/7 reception until 10 p.m. The downside is the showers, which often have an unpleasant smell or, in the case of the men's changing room, do not work at all for several weeks. They do not accept Multisport, lockers with padlocks (they are available in vending machines inside for PLN 20, but it is better to buy them elsewhere because I have already seen several cases where they wear out quickly or break) and NO ELEVATOR, only stairs, although there are changing rooms for the disabled...

Since their terminal wasnt working properly and I couldnt make the payment they couldn't let me in even though I go there 3-4 times a week. Even if you get membership and because of them you cannot make payment apparently it is your problem. Need to work on your customer service and work on your problems on your own. Gym is fine,but working stuff not trying to help anyone. Work on your customer service or you gonna loose them.

(Translated by Google) Włanczta air-conditioning! (Original) Włanczta klimę!

(Translated by Google) Massacre. The air conditioning has not been working for two weeks, the staff does not care centrally, today they put fifteen fans, which make noise like at the airport, it is impossible to practice at all. Total olewka. It seems they will have to ring Schlüsselfeld's switchboard to get them to go (Original) Masakra. Od dwóch tygodni klimatyzacja nie działa, obsługa ma to centralnie w dupie, dzisiaj postawili piętnaście wentylatorów, które dają hałas jak na lotnisku, nie da się zupełnie ćwiczyć. Totalna olewka. Zdaje się, że trzeba będzie zadzwonić do Schlüsselfeld do centrali, żeby ich pogoniła

The staff is friendly. That said, what kind of gym doesn’t have a water fountain? All the taps run automatic hot water and there’s no way of filling up a water bottle except to annoy the staff in their room or use a shower. Which means you should don your flip flops and wait for a shower to open up so that you can begin to start your work out. I guess it’s to be expected from McDonald’s.

(Translated by Google) Mc fit Woloska. Just got asked out of the gym by the trainer / receptionist. Note why - because I didn't have a towel that spreads more bacteria than after the normal disinfection of the equipment, which I always do. Half the machines are blocked, so hard to repair. I had a 2-year pass, but with such service I move to another place. (Original) Mc fit Woloska. Właśnie zostalem wyproszony z siłowni przez trenera/ recepcjoniste. Uwaga dlaczego - bo nie miałem ręcznika przez który roznoszone jest więcej bakterii niż po normalnej dezynfekcji sprzętu, co zawsze robię. Połowa maszyn poblokowana - tak trudno je naprawić. Miałem karnet 2 lata ale przy takiej obsłudze przenoszę się w inne miejsce.

Very poor customer service it's like no customer service,take money on time but no excess gym, waiting for four months to solve problems but no reply,paid full money but still no excess gym at all,On reception guys don't know anything just gave email of bok@mcfit but over there we have to wait for more than two months or four for their reply.

Very friendly crew, nice people who comes to gym. All equipmemts are great… thanks for everything! Слава Украіні!

Important! Read the contract carefully. If you want to cancel it, it may happen that for another two months money will be withdrawn from your card. No matter what they tell you at the reception.

(Translated by Google) I went today to ask for an offer and watch the club. I was served by a grumpy gentleman who replied that all the info was on the website, of course he quickly listed the options. Poor contact with the gentleman, I felt his reluctance, he did not bother to stop me, I felt unwanted. It is a pity that he would not even show me the equipment, show me around and encourage me to the club. They lose customers because of such simplicity. I read and HEARED bad opinions about this macfit but I wanted to find out and give them a chance. My feelings are mega negative, no interest in the potential client or the current ... WASTE OF TIME FOR THIS CLUB, look for a club where they will encourage you and take care of you. I WILL NOT COME BACK. You better change your mind because everyone will run away from you (Original) Byłam dziś spytać się o ofertę i obejrzeć klub. Obsługiwał mnie naburmuszony pan który Odpowiedział ze wszystkie info jest na stronie, oczywiście szybko wymienił opcje. Słaby kontakt z panem czułam jego niechęć, nie zadał sobie trudu aby mnie zatrzymać, czułam się niechciana.szkoda ze nie chciał mi nawet pokazać sprzętu oprowadzić i zachęcić do klubu. Przez takie prostactwo tracą klientów. Czytałam I SŁYSZAŁAM złe opinie na temat tego macfitu ale chciałam się przekonać i dać im szanse. Moje odczucia mega negatywne, brak zainteresowania potencjalnym klientem ani obecnym... SZKODA CZASU NA TEN KLUB, poszukajcie klubu gdzie was będą zachęcać i zadbają o was. NIE WRÓCĘ. Lepiej zmieńcie nastawienie bo wszyscy będą od was uciekać

Very nice gym, spacious, clean, there were not many people on a Friday afternoon.

Mega professional club, with a large divided space 🤩

Best Gym community in Warsaw but I haven't visited 😅.

(Translated by Google) I do not recommend, they automatically extended my contract, it cannot be terminated despite the transfer of documents proving the change of the place of residence. The hotline is unavailable, and e-mail responses are delayed to charge the fee for the next month. (Original) Nie polecam, przedłużyli mi automatycznie umowę, nie da się jej rozwiązać mimo przekazania dokumentów świadczących o zmianie miejsca zamieszkania. Infolinia niedostępna, a odpowiedzi mailowe przeciągają maksymalnie tak, aby nabić opłatę za kolejny miesiąc.

(Translated by Google) Stuffer, molehills and I have no words for the operation of this company. The case is addressed to the consumer ombudsman ... They do not write back, they do what they want with the contract and I do not recommend the worst company I have met so far .... (Original) Naciagacz,kretacze i brak mi słów na działanie tej firmy.Sprawa skierowana do rzecznika praw konsumenta...NIe odpisuja ,robią sobie z umową co chcą i naciagacz ludzi nie polecam najgorsza firma jaka do tej pory spotkałam....

(Translated by Google) Is it so hard to repair barely dripping showers and broken cabinets? (Original) Tak trudno naprawić prysznice z których ledwo cieknie woda i połamane szafki?

Vending machine hasn’t been restocked for over a week

All you need to keep yourself fit. Open 24/7.Good quality equipment, good spacious layout, clean and well maintained showers and locker rooms. You can get very good deal on your membership if you're on a tight budget. Flexible with bringing your own personal trainer along. Parking easily available.

Amazing gym With well Corporative people who work in gym .

A wide variety of exercise equipment, spacious, music, visited with a Medicover sport card, locker rooms with separate lockers available, locks for locking lockers can be bought on the spot for 20 zl, shower. You can find an individual trainer or attend group classes

I liked the atmosphere at the gym and the professional trainer Wojtek <3 I recommend!

Good location, good price, poor cleanliness and a lot of equipment out of use (permanently, several treadmills have not been working for years, e.g.) Edit: I was there yesterday, the treadmills are still waiting for repairs. More devices have been added to the broken treadmills 😌

The most attended place among McFIT in Warsaw. Do your best and get whatever you want 🤝🏻💪🏻

Spacious, has a great parking space

(Translated by Google) I can practice as much as I want and when I can, because it is open 24 hours Nice atmosphere and service. (Original) Mogę ćwiczyć ile chcę i kiedy mogę, bo czynna jest 24 h Miła atmosfera i obsługa.

(Translated by Google) Affordable prices a lot of exercise equipment, a large cloakroom clean toilets. As you can see the staff ensures a good atmosphere in the premises. Nobody accosts anyone during exercise, you can relax and take care of yourself (Original) Przystępne ceny dużo sprzętu do ćwiczeń, spora szatnia czyste toalety. Jak widać personel dba o dobrą atmosferę w lokalu. Nikt nikogo nie zaczepia podczas ćwiczeń można się odprężyć i zająć sobą

Good music, good equipment, but a lot of people

The receptionist was sleeping on the sofa in the lobby. Nobody was by the counter. I've waited for 20 minutes for some one to show up, before he finally woke up. Very disappointing approach, lack of respect for clients. As for the gym equipment, it's OK. Not the newest and best stuff out there, but you can manage a decent workout. Lots of people on weekends.

(Translated by Google) Very good gym, large and spacious changing rooms. I definitely recommend it to everyone (Original) Bardzo dobra siłownia, duże i przestronne szatnie. Zdecydowanie polecam wszystkim

(Translated by Google) I like to come here. (Original) Lubię tu przychodzić.

(Translated by Google) The gym has its own atmosphere. The equipment is not very worn out, everything you need for a good training is there. There are also no lancers there and you can easily come here for your beginnings with the gym. (Original) Siłownia ma swój klimat. Sprzęt nie jest bardzo zużyty, jest tam wszystko czego potrzeba do dobrego treningu. Nie ma tam też lanserów i można tu spokojnie przyjść na swoje poczatki z siłownią.

(Translated by Google) Very good Gym A lot of space Nice staff Everyone will find something for themselves and there will be a sharp pump 😉 I recommend 👏 (Original) Bardzo dobra Siłownia👌🏻 Dużo miejsca Miły personel Każdy coś dla siebie znajdzie i będzie ostra pompa 😉 Polecam 👏

(Translated by Google) A great place, you can enter whenever you want and a separate parking lot for club members. (Original) Super miejsce, można wejść kiedy się chce i odzielny parking dla klubowiczów.

(Translated by Google) Lots of equipment (Original) Dożo sprzętu

(Translated by Google) After the coronavirus, you can see less dust on the floor, but today, on July 13, 2020, I found chewing gum stuck to the treadmill, some of the equipment was out of service, and the one that should be working is broken and not working. (Original) Po koronawirusie widać mniej kurzu na podłodze, ale dziś 13.07.2020 znalazłam gumę do żucia przeklejana do bieżni, część sprzętu wyłączone z ruchu, a ta co powinno działać już popsute i nie czynne.

(Translated by Google) Half of the equipment is in constant failure, but as long as there are no crowds, it does not bother you at all. The rest approx. (Original) Połowa sprzętów w ciągłym stanie awarii, ale póki nie ma tłumów to wcale to nie przeszkadza. Reszta ok.

It is a good gym, however it could be better

(Translated by Google) A good place a lot of equipment, service will always help. A lot of people before the pandemic during rush hour. (Original) Dobre miejsce dużo sprzętu, obsługa zawsze pomoże. Przed pandemią w godzinach szczytu dużo ludzi.

(Translated by Google) Nice gym, a lot of machines. (Original) Fajna siłownia, sporo maszyn.

(Translated by Google) Very cool room with free parking for visitors (Original) Очень крутой зал с бесплатной парковкой для посетителей

(Translated by Google) One of the best gyms in Warsaw (Original) Jedna z najlepszych siłowni w Warszawie

(Translated by Google) Cheap monthly subscription (PLN 39.90), cool trainers, open 24/7. The downside is quite old training equipment, a long response time to fix something and unfortunately almost only German reports from trainings and competitions on monitors and we are in Poland. (Original) Tani abonament miesięczny (39,90zl), fajni trenerzy, otwarte 24/7. Minusem jest dość stary sprzęt treningowy, długi czas reakcji aby coś naprawić i niestety prawie tylko niemieckie relacje z treningów i zawodów na monitorach a przecież jesteśmy w Polsce.

Loving it

(Translated by Google) Probably the best among the McFit in Warsaw. It is not very bad when it comes to the crowds, even at 17.30 you can hit the free bench. Three squats / DL stands, two Smith machines, two gates, 3 flat benches. A lot of other devices. Changing rooms clean, although it can be crowded. Disadvantages - malfunctions are removed slowly, there is no small equipment such as wrist straps, generally as in Mcfit equipment of slightly lower quality than the competition. As for the price of the subscription - 69 PLN - great. (Original) Spośród Mcfitów w Warszawie chyba najlepszy. Nie jest bardzo źle jeśli chodzi o tłok, nawet o 17.30 da się trafić na wolną ławeczkę. Trzy stanowiska do przysiadów/DL, dwie maszyny Smitha, dwie bramy, 3 ławki płaskie. Bardzo dużo innych urządzeń. Szatnie czyste, choć bywa ciasno. Wady - awarie usuwane powoli, nie ma drobnego sprzętu typu np. paski na nadgarstki, generalnie jak to w Mcficie sprzęt nieco niższej jakości niż u konkurencji. Jak na cenę karnetu - 69 zł - super.

(Translated by Google) It's clean and everything works (Original) Czysto i wszystko działa

(Translated by Google) I do not recommend... (Original) Nie polecam...

Superb,fantastic

Best him ever ❤️💙😍

Terrible service，When I don‘t want to use the card，I send the email to stop，the stuff misunderstood and did suspension for me without my confirmation，and after they blame me for didn't read their email. so disappointed for the whole service，please be careful if you want to choose them，don't bring yourself so much trouble.

Gym in general very great. However recently I see a lot of people putting cameras when working out and they record without asking. I don't want to be in someone's video. Gym representatives has to pay attention to privacy of gymgoers and it's very important.

Upon my first visit and registration at MCFit, they took my personal information and photograph without any explanation of why it was needed. They did NOT inform me about any contract that I would be automatically signed up for, nor its terms and conditions. To make matters worse, if you ever want to review this so-called "contract," you have to EMAIL them! That's right, in 2024, their Terms of Service are nowhere to be found on the internet. Adding insult to injury, MCFit shamelessly does not even provide an online account or system for managing your gym membership. Want to cancel your membership? You guessed it - you have to EMAIL them for that as well. And heaven forbid you stop going to the gym and paying for the membership on your own accord. MCFit will relentlessly try to drain your wallet and, when cornered, threaten you with legal actions based on the not-so-“Terms of Service” that they never allowed you to review in the first place. Instead of reasonably canceling your membership after a month of non-attendance and non-payment, they will keep charging you indefinitely, referring to these phantom clauses in their mysterious Terms of Service. If you finally manage to request your membership cancellation, they will take a full MONTH to process it and, of course, charge you again during the meantime. This is, by far, the worst set of service conditions that I've ever encountered in my career. I urge anyone considering this gym to steer clear and find a respectable establishment for your fitness needs. 1 out of 10.