1/5 Kyle M. 3 years ago on Google
We
specifically
sought
Baxter’s
out
for
their
experience
with
creating
custom
jewelry
and
their
commitment
to
customer
satisfaction;
it’s
a
core
part
of
their
marketing
and
we’ve
heard
the
reviews.
However,
this
story
ends
with
Baxter’s
craftsmanship
causing
a
diamond
to
go
missing
and
them
doing
little
to
anything
to
compensate.
After
my
father’s
passing
in
the
spring,
my
mom
and
I
went
to
Baxter’s
in
hopes
of
creating
a
custom
ring
out
of
her
wedding
band
and
engagement
ring.
It’d
be
a
tribute
to
their
marriage
she
could
wear
and
remember
him.
Their
customer
service
was
top-notch,
and
they
made
my
mom
feel
so
special.
The
ring
was
absolutely
beautiful
and
everything
she
could
have
hoped
for.
The
price
point
of
around
$5,000
was
high,
especially
considering
that
all
of
the
diamonds
were
ours
to
begin
with,
but
we
moved
forward
with
the
design
knowing
that
this
would
be
a
lifetime
piece
and
ultimately
a
piece
that
stayed
in
the
family.
My
mom
picked
the
ring
up
on
a
Friday
evening
after
work.
On
the
following
Sunday
morning,
less
than
48
hours
of
having
the
ring,
she
saw
a
diamond
missing:
it
just
fell
out!
When
we
brought
the
ring
to
Baxter’s
the
team
apologized
and
replaced
the
missing
diamond
at
no
cost.
However,
they
acted
as
if
this
was
no
big
deal
and
simply
a
fluke.
When
we
asked
about
financial
compensation,
they
basically
laughed
at
us
and
said
they
didn’t
see
how
that
was
necessary.
We
explained
that
their
poor
craftsmanship
caused
a
diamond
that
my
late
father
gave
to
my
mother
to
fall
out
and
go
missing;
both
the
financial
and
emotional
value
of
that
seems
so
obvious
to
us.
Finally,
the
owner
offered
a
$100
Baxter’s
gift
card,
a
further
insult
to
what
was
already
a
less
than
ideal
situation.
We
explained
that
a
$100
gift
card
puts
just
a
small
dent
in
cost
of
any
item
they
sell,
is
just
putting
that
money
back
in
their
register,
and
that
my
mother
wasn’t
in
a
financial
position
to
buy
any
more
jewelry
given
that
she
just
spent
$5,000
with
them.
Now,
she
wears
the
ring
in
fear
of
another
stone
falling
out
at
any
time,
especially
considering
that
Baxter’s
provided
no
real
explanation
as
to
how
it
happened.
They’ve
assured
us
that
they
checked
it
and
ran
it
through
a
number
of
tests
to
ensure
it
is
safe,
but
that
was
also
done
when
they
created
it?
We
paid
thousands
of
dollars
solely
for
their
craftsmanship,
which
ultimately
caused
a
diamond
to
fall
out
of
a
ring
after
just
2
days
of
wearing
it.