This place was nice when it opened, now it’s a mess and unclean. The mens lockerroom never has towels and the sauna clearly doesn’t get mopped or cleaned. THE STAFF IS TOO LAZY TO CLEAN, THEY WOULD RETHER PLAY ON THEIR PHONES AND FLIRT. The management clearly doesn’t care because this has been the clear program for staff for the last year.

The gym is fine but the staff is so rude. The girl at the desk right now checked in my boyfriend and then totally ignored me and my sister standing right there with him and tried to go on to the next group. I had to interject to get checked in. Guess she only likes to provide service to men 😒

My partner and I compete in weightlifting. My coach is located in Ann Arbor, so I was looking for a place closer to home to train. We saw Crunch had platforms for training and we were super excited to find a place that accommodates our sport. However, I was extremely disappointed to find out that Crunch actually only supports men in strength sports. For competitive weightlifting lifting and powerlifting women have to lift on a 33lbs/15kgs barbell. Crunch did not have a single 15kg barbell. They did have at least 12 45lbs/20kgs barbells. I was shocked to find out that my partner as a male would be able to train at Crunch, but I would not be able to. Crunch needs to support women in sports.

I joined the gym right before it was shut down for Covid. I paid over $800 to work with a trainer. Two weeks later the gym was shut down. When it opened again went in and asked for a refund. At the time I was the sole caregiver of my 100% disabled Vet and I did not feel comfortable being in public. BTW, my husband was 82 and I was 75. Months later I went back, when covid restrictions were scaled back. NOPE refused....THIS is their level of customer service. Beware, clearly they are not an ethical company. (and also have no regard for our disabled vets health and welfare. Interesting concept for a HEALTH club huh!

This location is the smallest and most packed crunch. Now no sauna? Seriously that was one of the best things about this gym. Not worth the money and good luck trying to cancel. They would ignore my calls and emails. I had to call my bank to finally get them to stop charging me and then they tried charging my credit card. Its too bad to see a good gym run down by poor management.

Crunch Fitness is back at it again; fraudulent charges. In August I cancelled my membership (with one more month to pay) and because someone failed to put that information into their system, I was just charged an annual fee of 49.99. As I spoke with the general manager of this establishment, being a woman of integrity, I informed her I decided to finish out my one year commitment although I stopped coming to the gym back before the summer because one of the personal trainers tried to intimidate me when I refused her personal training. She explained that because it wasn't listed in their system, then I must not have canceled the membership. It couldn't possible be an operator error on their part where someone failed to cancel my membership...no, it was because I didn't cancel the membership. SMH that's deceptive practices DO NOT GET A MEMBERSHIP AT THIS PLACE. I failed to take heed to what previous reviewers stated, but please don't be like me, take heed and choose another gym. I could have cancelled 5 months ago, but I made a commitment to this gyms so I continued....never again and I want to make sure this does not happen to anyone else. The high turn over rate should enlighten anyone thinking of joining that there are integrity issues. ***Update*** after this review, an investigation from my bank and two dissatisfied surveys (that were sent to me via email) describing my experience, Crunch gave me a refund. Why did it take all of that? I’m not sure but I am happy to receive my refund. I’ll increase my star rating to two for this action, because it shows a little integrity.

Took my friend here as a guest and they were very adamant about getting his ID, no big deal. Done with workout and try to get the ID back and they gave it to someone else ?? do they not ask for last name before searching for the ID itself or is it because he was black and just assumed it was him. weirdos. now who knows how long we are gonna be here for because my friend can’t drive without it

Staff is always pleasant, but you must physically come in to cancel. If not, you must show proof that you can’t come in. In my case If it’s medical they ask for medical proof?! How intrusive and greasy of them. Will never go back or recommend to a friend. I understand it may be in the contract but asking for proof of its medical? Unreal money grab by them.

I normally workout at Planet Fitness a friend talked me into trying this gym. I have never been before. Had a little bit of a hard time when arriving the guy told me that the free day pass was not free and wanted $10 although I did and up getting in for free. My friend walked me around showing me all the equipment, how to use it, and how to set the weight stack seeing plant doesn’t have half of the equipment that this gym does. When leaving the manager Jason calls us over and asked if we was friends or family. Which confused me. But proceeded to be a little disrespectful in front of me about my friend not training and gave him a warning…. Now we exit and I’m pissed off.😡 first of all what part of never being to the gym and not even knowing how to use half of the equipment did he not get. My friend is a member at that gym and way trying to talk me into joining, I told him I was having second thoughts now. Is that how they interact with NEW comers??? Is that professional to accuse a member who was trying trying to show me the equipment and how to use it proper??? Don’t get me wrong it’s a very nice gym. Clean with a ton of equipment that I’ve never even seen before. But as someone who was wanting to transition from planet fitness to a bigger more free style gym. I’ve got reservations about it because of the way I was treated today

Love Crunch Waterford! I have been working out here for a couple of years and it is always clean, the employees are so friendly and helpful, especially the manager, Kelsie! She goes above and beyond for her customers and you can tell she genuinely loves her job!

I'm a regular, been a member for 4 years. I love the people ,classes, the turf and the equipment. That part is 5 stars The locker room is way too small, do not come after 5. It's absurd. Now I'm told the Fit3d is no longer available and the sauna is closed. That part is zero stars. Fit 3d is $230/month on revenue from 5500 members? That's too much to ask to measure your progress? Do better

They make it so hard to cancel your membership. You have to go to there only when the manager is there which unfortunately for me was while I was working, so then I wasn’t able to cancel my membership 10 days before my bill hit so I got charged for a whole freaking month that I can’t even use. I also called this location twice and twice I was told the manager would call me back and they never did. Horrible.

This place is filled with all sorts of people. Especially the kind that like to video record you. It's busy all the time so expect every type of gym go-er. Especially the kind that laugh at you with their buddies for being a beginner. Speaking about being a beginner, the staff will take full advantage of you not knowing what to do, so expect a personal trainer to assist in smothering your ignorance with all kinds of deals. The gym has a wide variety of weights. Maybe you'll get to use them before your mocked and video shamed just enough to consider canceling your membership.

Had a great experience dealing with Kelsi today! She provided amazing customer service and it’s so appreciated!

If you are looking for a great personal trainer look no more! Taylor Booher is hands down amazing. She has a positive attitude at all times, she pushes you to do your best and then some. She showed up for me at 5am, never late and always had a smile. Absolutely loved starting my morning with Taylor. Crunch is definitely the best gym, call and ask for a session with Taylor. You will not regret it!

Kelcey is a rock star!! She takes the time to listen...you can tell that the guests like her!! And keeps the club very clean!

Came in expecting to have lots of difficulty canceling my training. Was met with Kelsie and Adam being beyond understanding and very helpful with my situation. Much appreciated service.

This is the best gym to go to! We watched them greet every member by name, kept the gym in impeccable condition, and continuously go above and beyond. Kelsie and the team are incredible!

Great gym. -Sauna is not consistently cleaned and tends to have ants in it…

Isn't ran well, better to make your home location another Crunch. I've had issues for months and they make it tough to be able to cancel your membership.

One of my all time favorite gyms, at a great price!

If you're looking to elevate your fitness journey without paying a hefty premium, Crunch is the way to go. We started at Planet Fitness, but we eventually grew out of it and landed at Crunch. Although there is much more foot traffic and can be quite loud, the switch was worth it in the end.

The facility is always clean. I never feel intimidated walking into this gym. While it is a smaller gym, I am always able to get to the equipment I need for my workouts any time I go. Overall great gym!

Absolutely love this gym ! I’ve been going to crunch for some time now.when I first started going here I was nervous and didn’t exactly know what I wanted to do or where to start. I was lucky enough to be able to train with Chelsea. She is amazing !!!! I always feel good every time after training with her.

My husband and I have been training with Chelsea Young at Crunch Fitness Waterford for the past 6?months. She is phenomenal! She is always positive and encouraging in addition to being very knowledgeable! Chelsea takes the time to get to know us personally so she can understand our struggles and our goals. She is by far the best trainer we have ever worked with and she is stuck with us!

My husband and I joined crunch for it's location, amenities, and because there's personal trainers. I've been working with trainer Susan Russell since April. She is awesome! I would highly recommend her. She's a great trainer. I like that she challenges me, and very easy to work with. If you are looking for a personal trainer, I can't recommend Sue Russell enough.

I've been getting personal training through Sue here for the last year and a half and have greatly enjoyed the enjoyed the experience. I originally got started off to get ready for a mountain climb, so the workouts were focused on endurance and cardio. We've switched to focus on different muscles and have definitely noticed good results, and helps keeps me accountable. No complaints here! The gyms also clean with plenty of cleaning towels and disinfectant spray which I enjoy.

🚨Edited and updated review🚨 The owner responded, not to correct the situation but to apologize. Apologizes are words and not action. Everyone knows what customer service should look like. This is not it. As an owner of a boxing gym I am utterly surprised by the lack of professionalism. I just cancelled my membership there after a year. Simply too busy with my employment to continue. I called two months ago and tried to cancel over the phone. They said I had to cancel in person. Last day of my year membership is Jan 10th 2024. I was told to come in a couple days before and cancel in person. I called again last week to confirm I had to do it in person and to make sure my last day was Jan 10th. I came in today Jan 9th to cancel in person. They are now charging me 90 dollars for a new annual fee for next year. This is an annual fee for a year I will not use because I no longer have a membership. Kelsi the general manger told me I was stuck paying and nothing could be done. I contacted the gym twice over the last two months and no one told me to come in 10 days prior to last day or an annual fee would be charged even though I no longer have a membership. Complete lack of professionalism and the GM’s lack of accommodation assured I will never get a membership there again. Nor will I ever recommend this gym. I am a local boxing gym owner and have had my boxing students join this crunch location. I have brought them customers and due to their staffs incompetence I am charged fees for a year I will not even attend. The General Manager Kelsi was zero help.

Such a great clean gym... I walked in and Kelsie was at the front desk, she greeted me and took away my new gym anxiety. Everyone in there was very supportive and welcoming.

Absolutely amazing team. Love the energy they bring when anyone walks in. Love the girl who walks around and forced me to take a picture with glasses and a hat. And that big buff dude that i fight with sometimes. Oh and that manager lady that is the sweetest ever.

Kelsie!!! She is our girl! She makes us feel welcome , and that is very comforting, since my gym buddy and I are not in our 20’s. If you know what I mean!!!🤣 Thanks Kelsie your a gem!