Planned Parenthood - Waukegan Health Center

Obstetrics gynecology clinic Family planning center Abortion clinic

😠 I came in today for my appointment they told me I can leave but they forgot my ULTRASOUND pictures, WORK LEAVE SLIP, and they were Very Very disorganized. I over heard the ladies their today talking to another patient, they did not give her helpful information, they were very loud, giving her the ru... People often mention nurse, feel, doctor,


Address

1601 N Lewis Ave, Waukegan, IL 60085

Website

www.plannedparenthood.org

Contact

(847) 672-2237

Rating on Google Maps

3.10 (44 reviews)

Open on Google Maps

Working Hours

  • Saturday: 8 AM to 2 PM
  • Sunday: Closed
  • Monday: Closed
  • Tuesday: 10 AM to 6 PM
  • Wednesday: 10 AM to 5 PM
  • Thursday: 8 AM to 4 PM
  • Friday: 8 AM to 4 PM

Featured Reviews


Frequently mentioned in reviews: nurse (9) feel (6) doctor (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Tondra S. 1 year ago on Google
    I came in today for my appointment they told me I can leave but they forgot my ULTRASOUND pictures, WORK LEAVE SLIP, and they were Very Very disorganized. I over heard the ladies their today talking to another patient, they did not give her helpful information, they were very loud, giving her the run around. They did not make me feel comfortable. I mostly felt like an neglected animal in the wild. Wild shii.
    6 people found this review helpful 👍

  • 5/5 Kelli B. 10 months ago on Google
    I came to this facility for a procedure that no one wants to have done. Overall during my visit I felt well cared for and safe. The staff was professional and compassionate. My fiance and I liked that ID was checked upon entry for the safety of all patients. The surrounding area felt safe and the facility itself was organized and clean. I will go into quite a lot of detail below for anyone who would like insight into my experience. The visit started with the checking of our ID's and the scanning of my insurance card. I signed some consent papers and returned to my seat. I waited no longer than you would for a typical doctor appointment. When called back for the preliminary ultrasound, my fiance and I were walked to a secondary waiting area. After a few minutes I was called back and he was able to accompany me to the exam room upon my request. The exam nurse was very sweet and made sure any information she gave me was on a want to know basis. After the ultrasound I was taken to a health screening office. This was between only a nurse and I because I was asked some personal safety questions as well as personal medical history. Natalie did a great job of going over the procedure with me step by step once we finished the health screening. The questions I had were answered with well rounded honest responses. Natalie took her time speaking with me. She was attentive to my answers and my own questions. Then, I was walked to a medication station where I was given a few preliminary pills. I opted for the anti-anxiety med instead of IV sedation so I had to wait 30 mins for the diazapam to do its job. A nurse checked back in to make sure I was still comfortable. When the 30 mins had passed another nurse came and walked me to a surgical suite (it was not as scary as it may sound to some). She instructed me to undress from the waist down, where to put my belongings, and how to cover myself for when the doctor came in. A few minutes later the nurse re-entered with a 2nd nurse and the doctor. These 3 women were so kind and comforting. The doctor walked me through step by step and gave me a heads up before each part of the procedure. My anxiety of not knowing how much pain I would personally feel was the worst part. I did feel cramping but I thought it was manageable. I will be honest that I did squirm a bit and had to take deep breaths. The 2 nurses took turns holding my hand while the doctor worked. I could truly feel and see the compassion in their words and on their faces. I was told approximately how long each step would take and was warned when more intense cramping was going to take place (This more intense cramping was 2 times and lasted 15 seconds each. It was still completely manageable.). The procedure was no longer than 5 minutes start to finish, including the cervical numbing and all. I was told ahead of time the procedure would be anywhere from 2-5 minutes and that estimate was truthful. Upon completion, I realized the anxiety of not knowing was worse than the actual discomfort I felt. I felt relived and supported by the staff. The accompanying nurse helped me sit up and gave me instructions to gather myself and my belongings. Once I was dressed I proceeded to observation. This was only a 15 minute observation for me since I only took diazapam and not the IV sedation. My nurse offered me a drink and snack (I chose hot chocolate and goldfish. She gave me some graham crackers for good measure.) as well as a heating pack followed by aftercare instructions. When my 15 mins were up I was walked back to the front and was free to meet my partner for the ride home. I had period like cramping throughout the night but it was nothing some advil couldn't fix. After a night's sleep I woke up feeling like myself with barely there cramping. Given the reason of my visit and the treatment I received, I truly belive I had a 5 star experience at this facility and I would recommend it to others.
    5 people found this review helpful 👍

  • 3/5 dime a. 1 year ago on Google
    This is the first time i’ve ever been here and it was a wonderful experience. The staff was very friendly and welcoming. Not once did i feel uncomfortable or unwelcome being in there. I don’t understand the one star reviews at all because you can really tell that they do care for the patients that come in and out of this facility. People in the front were great, prescriber was great, their timing with getting you in and out was great too. Their financial assistance helps you so much too if you’re eligible. Would definitely come back. EDIT 10/18/22 I’m lowering from 5 stars to 3 stars because i called three times asking for a nurse to call me back and they never did. I have yet to know if this medicine i’m taking cancels my birth control or not. Just makes no sense for them to not call me back or be urgent about it if they’re so big on wanting to prevent pregnancies for women.
    4 people found this review helpful 👍

  • 1/5 T M. 1 year ago on Google
    The customer service sucked at the front desk!! The African American woman with braids was so loud with your information and rude. They were nice once you get to the back but I feel like with all the info they ask it should be confidential and private.
    2 people found this review helpful 👍

  • 1/5 JOSELYNN B. 6 months ago on Google
    Worst experience ever. Make you do appointments and you show up and don’t want to do the work. Went for iud switch and they try to convince you not to remove it or switch it. Trying to brain wash you. Doctor very rude.
    1 person found this review helpful 👍

  • 2/5 denwuf 6 months ago on Google
    Edit: you're better off messaging in MyChart. Got a response almost immediately. Tried calling/leaving messages multiple times for a temporary T refill before my next appointment. Was put on hold for over an hour and never answered. Last appointment I had the doctor kept questioning why I wanted to up my dose/change methods and talking to me as if I was a liar and drug seeker. Used to have better experiences here, not sure what's going on lately.

  • 5/5 Sam L. 10 months ago on Google
    Trust the staff entirely, they are kind and welcoming and most of all the were patient and understanding. If the protesters would leave it would make the place 10000% more accessible to everyone that needs any medical needs handled. It’s a medical facility, and the public should treat it as such.

  • 4/5 Cømbëë 1 year ago on Google
    I went there for a preg test originally, left with a preg test and a std test for some reason. But that I didn’t mind, what im getting annoyed at is they said they would call me in abt a week. It’s been almost a month. I went there on the 12th. It’s now jun 3rd. I have called them a million times to call me back and to tell me the results. No call back. And when my mom tried they said that couldn’t give her any info which I understand but also it is getting very annoying atp. other then that the experience was vry good, they were rlly nice and helpful! But they were being a bit loud when they asked you a lot of personal info at the front desk which I wasn’t vry fond of.


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