Isenhurst Health Club (Crowborough)

Fitness center

🫤 Hard Decision on this one as the gym is well equipped for what you need but I feel the customer service just isn’t there and this is my own opinion as a new member who signed up and paid upfront for a whole year. The reason I give a two is that the staff are the ones who make the gym and I’m compari... People often mention staff, pool,


Address

Brooklands Pk, Farningham Rd, Crowborough TN6 2JD, United Kingdom

Website

www.isenhurst.co.uk

Contact

+44 1892 661777

Rating on Google Maps

4.80 (65 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 6 am to 10 pm
  • Thursday: 6 am to 10 pm
  • Friday: 6 am to 10 pm
  • Saturday: 8 am to 8 pm
  • Sunday: 8 am to 8 pm
  • Monday: 6 am to 10 pm
  • Tuesday: 6 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: staff (9) pool (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Stephen C. 1 year ago on Google
    Hard Decision on this one as the gym is well equipped for what you need but I feel the customer service just isn’t there and this is my own opinion as a new member who signed up and paid upfront for a whole year. The reason I give a two is that the staff are the ones who make the gym and I’m comparing them to others I have been with. 1) Front desk coming in is fine they say hello if there but no follow up talk or asking how long have I been at the gym anything I need etc, 2) I had a deal through my work where I could get PT sessions for free (up to £100) I called the gym who sounded eager but asked me to email, following two emails saying I need to book a PT session quickly I never heard back from them and decided to use another local gym who replied within the day and got me booked on a session that week. 3) my year membership has come to an end recently and I haven’t had any calls or emails to discuss my renewal, I find this absolutely crazy that a business who rely on members don’t follow up on renewals especially ones that pay everything upfront and are brand new to the gym(that’s a big piece of business straight away). A gyms members are it’s lifeline no matter how busy your gym is. Again I’m comparing this to other gyms big/small and never had service like this, as I’ve said their set up is great but for me the service hasn't been there.
    2 people found this review helpful 👍

  • 4/5 Julia S. 4 years ago on Google
    I got very fit here. But can no longer use this facility, due to a spinal condition. But the instructors can design a fitness programme to suit your needs. Everyone here is so nice. I never met an instructor, that was grumpy, ignorant, or rude. So if you're thinking of joining a fitness club. Give Isenhurst health club a go. There's plenty of parking space, & if you use the train station, it's literally, just down the road. The club is open early to late, so commuters can have a workout before or after they travel. Check opening hours, if you do decide to go to Isenhurst.
    1 person found this review helpful 👍

  • 5/5 Wolf S. 2 years ago on Google
    Is it expensive? Compared to places like Pure gym or energie yes; but you get SO much more than a gym at Isenhurst. Friendly front of house staff and owner, amazing state if the art equipment and a well equipped free weight section; for light weight users to power lifters. The pool at the moment is pre booked but the jacuzzi, sauna and steam are pure bliss after a heavy session on the weights. Worth it.

  • 5/5 ann n. 1 year ago on Google
    Well managed club, friendly and helpful staff. Good range of classes and bookable swim lanes which means users can focus on their exercise routine without the stress of an overcrowded pool.

  • 5/5 Lucy M. 1 year ago on Google
    Lovely atmosphere. Really helpful staff. Great value.

  • 5/5 Ian B. 6 years ago on Google
    Great gym, been using Isenhurst for over a decade. Always friendly, knowledgeable the staff always remember your name and are happy to help. Not overcrowded like a lot of other places. The classes are plenty and are included in the monthly membership.

  • 5/5 Paul F. 7 years ago on Google
    Great gym with really helpful and friendly staff. Lots of good equipment, a nice pool area with sauna and jacuzzi as well as a studio for classes. Members can take part in any of the classes for no extra cost.

  • 5/5 Benjamin S. 4 years ago on Google
    A great gym, good range of machines to use, plenty of free weights and space to use them, the pool and pool side facilities are very good, with natural light coming in and the jacuzzi is a good size.

  • 5/5 Ronald C. 2 years ago on Google
    Went swimming enjoy the other facilities, also the pool is 100% better with limited people.

  • 5/5 Niamh M. 1 year ago on Google
    Literally the only gym I will ever go to! I’ve been on and off to isenhurst over the past 2 years and I always feel happy to return. The staff are lovely and the use of space/ equipment is great! Could not recommend a gym more 😊

  • 5/5 Martin A. 1 year ago on Google
    Great facilities & staff, but getting too overcrowded.

  • 5/5 Ben L. 1 year ago on Google
    A really good gym, well equipped, everything you need.

  • 5/5 Pie M. 8 months ago on Google
    Great gym, excellent staff, friendly regulars highly recommend.


Call +44 1892 661777 Open on Google Maps

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