No one helped me with the cockroach problem on my last day! When I got to the hotel, my room smelled like a moldy house. My ac didn’t work very well at all and the room was very humid. The last morning I was there a flying cockroach was in my room. I called the front desk and he said he couldn’t help me because it was the end of his shift and I needed to wait for housekeeping to get there in 20 minutes. I waited about 50 minutes while the roach flew at me multiple times and no one came, so I packed up and checked out.

Pros: First off don't listen to the bad reviews on the breakfast. Very good full breakfast A+. Crispy bacon, fresh eggs, and cubed potatoes, decent French toast. Great stay overall. Comfortable king bed and comfy sheets. Nice shower. Cons: tiny cold pool. Very dirty jacuzzi

This hotel was the perfect place for me and my toddler. She enjoyed the swimming pool each night we stayed. The gym also had a variety of machines and equipment. We enjoyed the dining the most! Breakfast and dinner was so delicious and easy for us. We had went out for lunch but the convenience of going downstairs for food with a toddler made it so easy. There is so much to do around this hotel. You can walk to coffee shops, boba, food and drink.

The best part of my stay was when the staff member Aremecia(I believe that’s her name) went out of her way to accommodate me. She was a sweet older lady with curly hair. I originally booked one night and decided to stay a second night after arriving. I was originally told I had to check out and then check in to get another room and that I could not keep the same room. I was told I had to do this book because I booked with a 3rd party. I asked for early check in and I was told it was not possible. I knew it was last minute so I understood. The next day when checking out, this sweet lady found a way to check me in early, offered me to stay in the same room and accommodated all my needs. She made it seem like it was no problem at all. She was definitely inconvenienced to make these arrangements for me and I could tell she had to move things around for us, but it really made our day go so much smoother. Because of her, my stay went from good to EXCELLENT. It is service like this you don’t see too much nowadays and that is why it was so extra special. She is the only reason why I decided to write this review.

The front desk clerk Byron was extremely friendly and helpful. Actually everyone at the front desk was full of smiles and laughs. It was awesome being greeted with that kind of attitude. I’ll definitely stay there again. The room was clean and the beds and pillows were amazingly comfortable.

Location and rooms were good. But, breakfast is not included in the room price, unless you pay a higher room price. If you have breakfast, you must pay $14.99 + tax. There is also an additional 17% charge during the month of June and July. Ironically, I was not informed of these when I booked my reservation. Other than that, the hotel stay was good.

this is absolutely the worst hotel I have ever stayed in! The AC went out, NO FULL BAR even though they advertise fabulous cocktails and food - seems they lost their liquor license. Management is inept and completely unprofessional. FOOD Is absolutely terrible (server asked how I would like the burger done (well done, medium, etc. LOL, it was a frozen patty). Customer service is terrible - DO NOT STAY HERE - The manager/ owner will not call me back no less

Once we switched rooms due to a loud ac unit, it was perfect, and dinner was very good. Jasmine (front desk), Steve (maintance), and Michelle (cook/server) were very friendly. The only complaint was that breakfast is not included. The location is perfect walking distance to dining and minutes away from the space center.

I recently stayed at this Holiday Inn, and unfortunately, my experience was far from satisfactory. The first night, our AC malfunctioned – it wouldn't regulate temperature properly. In the Texas heat, this meant a freezing cold room or an unbearably hot one. When I approached the front desk about a room change the next morning, they said they'd call once a room was ready. This call never came. To my shock, upon our return, I found out they had moved all my belongings to a new room without my permission. I had left out personal items such as unpacked clothing, laptops and other electronics, medicine, and cosmetics – none of which I would have left exposed had I known they would move my things without consulting me first. To add to the frustration, when they transferred my food, they didn't bother to put it back in the fridge, resulting in everything being wasted. The worst part was the response from the general manager, Ashley. Instead of addressing my concerns with understanding and empathy, she mentioned that I shouldn't have been accommodated in the first place. Furthermore, when I expressed my disappointment, she threatened that if I complained further, I wouldn't be allowed to stay for the night. Such a response from management is unacceptable. While issues can arise in any service, it's how they're handled that truly matters. I am deeply disappointed with the treatment I received and urge others to consider this before booking.

Starting off there was some confusion at check in and when they finally found us a room the key card didn’t work so we had to go back downstairs to get it corrected all while the staff member was texting on her phone and seemed like she didn’t want to work whatsoever. Breakfast is a extra charge as well. The room was clean however the blanket had stains, the curtains had water stains, there was water damage on the roof and the AC would leak water on the floor when it was on. The room smelled like mold as well. Once when that employee left the service got a little better however the room quality was very poor almost like a motel standard. Luckily didn’t see any bugs of any kind however with all the water sources I wouldn’t be surprised if there are some in the hotel.

Decent for the level the hotel is. But the bar was said to be open from 5-9 but was closed when I arrived at the hotel at 7. Not that big of an issue considering the hotels location. It's definitely in the best spot ever, close to everything.

Pool was overflowing with water and the water was going into the restrooms. That same water was flowing into the pool. Let’s just say the men’s restrooms were not clean but dirty floors. My kids started coughing from chlorine fumes in the pool room. The room was dirty two tissues under our bed. The parking lot had vomit in two areas from the Christmas parties being held in their meeting rooms. Now the staff is awesome.

WARNING!!!! I was so dissatisfied with this place everything is OLD AND OUTDATED AND DIRTY! The staff is RUDE AND UNHELPFUL! Half of the time you can’t find anyone at the front desk to help assist you….my A/C Heater blew out dust so very dirty and did not work it smelled like a fire so I turned it off and reported it NEVER FIXED NOR DID THEY OFFER ANOTHER ROOM! The shower curtain fell down it was being held up by a rod that wasn’t stable that wasn’t fun showering and a shower curtain falls!! Do not even bother with their breakfast it’s disgusting and I am almost positive the fruit was several days old. Ashley the manager was such a nasty rude person. Indoor pool and hot tub that is surrounded by slippery tile the gym has broken scales and the water machine doesn’t work. This place is so run down and outdated it just felt dirty. Food is nasty do not waste your money. From a seasoned traveler take my advice and stay someplace else. There are 2 much nicer hotels in the same location. I highly recommend Courtyard Inn and Suites by Marriott….if you stay at this Holiday Inn remember at the beginning of the post I put WARNING! Oh I forgot they do not have an open bar it’s closed…I guess they are too cheap to get a liquor license….EVERYTHING ABOUT THIS PLACE WAS DISAPPOINTING AND I LEFT MY MAKEUP BAG IN THE BATHROOM and I called to see if they had it but denied so watch out thieves for housekeeping

I just completed a stay at this hotel. I was part of a week-long 30 people conference. Upon check in, we received a personalized letter in our rooms with a goodie bag full of snacks (Cheetos, Oreos, candy bar, cheeze its, a bag of popcorn, and 2 bottles of water). The rooms were very spacious and clean. Housekeeping came every day to make up the beds, empty trash, and replenish towels and toiletries (another rarity in today's hotel industry!) The customer service Yvonne Small provided during our conference and stay was OUTSTANDING. She had everything we needed, and if we ever wanted something else, she got it for us right away. It is hard to find quick and friendly service in the hotel industry these days, so we very much appreciated all she did for us. The meeting room was set up for us each day with fresh coffee, hot tea, iced tea, and water. We also had delicious snacks each after noon (nacho bar; hummus, veggies, and crackers; popcorn; etc). The food itself is something to RAVE about! The hotel chef had a fresh hot breakfast and lunch prepared for us each day. The food was all so very tasty, better than many of the restaurants I've eaten at and certainly better than ANY hotel food I've ever had! Breakfast was the same every day but there were plenty of items to mix it up throughout the week. Breakfast included biscuits and gravy, French toast, eggs, bacon, sausage patties, yogurt, boiled eggs, cereal, muffins, etc. The lunches we had included a soup and salad bar, build your own wraps or sandwiches, Italian pasta, and a taco/fajita bar. The pool and hot tub were also VERY nice! The pool had water jets that shot as arches into the pool from the pool deck which made it more fun. The hot tub was always HOT, as it should be! Both the pool and hot tub were open every day (also hard to find at most hotels these days). We did have some re-occurring issues with the key cards to our hotel rooms. Often times they deactivated or the battery in the sensor on the door went dead and had to be changed. Only one of the treadmills in the gym were working. The bar was also closed as the old managers took the liquor license with them when they sold, but the current owner expects to have a liquor license by next month and have the bar up and running again. However, these were all minor inconveniences and didn't deter from the overall stay and everything else this hotel excelled at. The hotel is only 10 minutes away from NASA and the hotel sells general admission tickets at the front desk. There is also a great variety of food establishments within walking distance for a change of scenery. I would DEFINITELY recommend staying at this hotel and will surely return to this hotel if I'm ever back in the area.

This hotel is by far an outstanding place to stay very centrally located to mall and shops. I staff makes you feel welcomed and food is great. The rooms are clean and pool and jacuzzi were very relaxing. I highly recommended this hotel!!! I would not stay anywhere else.

Absolutely perfect, clean, quite and centrally located to many restaurants and mall. Came as a stop for NASA park, and Galveston, found this place very convenient. Definitely a must stay for us. Oh yeah, the hot breakfast and pool are awesome. Thank you staff. Yeah. You have to fill fill out this to her.

I called and made reservations for my daughter's birthday party. They took my reservation and told me I could pay when I got here. When I showed up with a group of girls they told me that without a card on file they cancelled my reservation. They told me on the phone that they didn't need a card and they never bothered to call to tell me they cancelled my reservation. Ruined my daughter's 13th birthday. The manager made it out to be my fault because I didn't leave a card on file when they were the ones that told me I didn't need to and then turned her back on me and walked away. Terrible customer service. Terrible.

I was supposed to spend my birthday here, my mom called the hotel and the lady on the phone said you can pay online or when you get to the hotel so my mom picked to pay when we got there. When we got there the lady at the desk said we had no reservation because we didn't pay online. My mom asked to speak to the manager and the manager (the person she spoke to about making reservations) said "you didn't pay online there is nothing I can do for you" and then walked away. The lady at the desk was very nice and proceeded to help us but was not able to. We now have to find a last minute hotel and my mom is not pleased about it at all.

Went in the lobby and no one was at the front desk. Waited for a few minutes. 5minutes turned to 15. Started walking around the the first floor to try and look for a staff member. After some time i finally found one but was not a front desk. This person then fetched and looked for the front desk for another 20 minutes. In total i waited 40 minutes, yep you read that correctly. Just to speak to a front desk staff. All the while the line behind got up to 8. This is a cheap hotel so i wasnt expecting top notch rooms but service should not be at this level.

Cutting corners. We booked a suite and stayed here 2 nights. We booked through hotels.com and who said the price included breakfast. We were told when we got there that they no longer do breakfast but would reimburse us for that cost...ok, fine. When we get to the room, there was a lamp and a chair in separate rooms that had a crusted white smear on them. It could have been harmless but that's just gross and should have been cleaned up. One of the double sinks was clogged and drained at a snail's pace. There was no shampoo, and we actually didn't bring our own because we packed in such a hurry. There was less than half a roll of toilet paper in the bathroom. I asked for shampoo and toilet paper at the front desk, but was told the items are locked up until the crew comes back tomorrow morning at 7am. He DID happen to have a roll of toilet paper that he asked the cleaning crew to leave out for him to give out, but I wasn't able to shower for my grandmother's funeral the next morning. There was only one working elevator (one likely closed to lower maintenance costs) which made it difficult to get downstairs with 5 kids, a stroller, and a car seat when everyone else is leaving their rooms in the morning. The last complaint would be that the suite's bedroom and living room area (with the fold out bed) main lights both operated on the same switches. So my mom went to bed earlier than the kids and me, but when she turned off the light in her room, ours went out too. We turned ours back on, and hers came on too....what's the point of that? So my mom had to try and fall asleep with the lights on in the living room until I was finished using the lights in the bedroom.

We booked online from the airport and took a $30 Uber to get here only to be told they over booked, didn’t care that we were inconvenienced, and would comp us by simply not charging us for the room they didn’t have. We were talking to Ashley the on duty manager and she did not apologize once for their mistake, just matter-of-factly looked us in the eye and told us that the Uber wasn’t their problem and the inconvenience wasn’t their fault. When we asked her to at least help us book another IHG hotel in the area she then insisted everywhere else in the area would be booked and she didn’t really want to try. I personally called another IHG two minutes away and booked it myself since their staff wouldn’t lift a finger to do anything to help us.

DONT STAY HERE, Use to be my to go place during winter to get in the pool NOT ANYMORE. As soon as I walk in the problems started. Employees watching TV with shoes propt up on sofas. Pool was freezing, jacuzzi didnt work. Pool restrooms were filthy. There was hair on the towels in our restroom. Water from the shower came out looking yellowish. We try to make the best of it and then at 8am housekeeping woke us up, knocking on the door like they were the police. Never Again will I stay here.

Not a very good hotel. Old, and has not been kept up very well. The room smelled, like the carpet had gotten wet and not been properly cleaned. No breakfast, restaurant was closed. Small indoor pool, hot tub was broken, one elevator was broken. Washer and dryer were broken. Only good thing about this hotel were the employees, they were nice and helpful, but I definitely would not stay here again.