2/5 Waldek C. 2 years ago on Google
I
have
used
your
services
several
times
at
Berlin
Tegel
airport.
Nice
and
without
any
reservations,
the
waiting
time
for
the
transfer
was
acceptable,
that's
why
I
was
coming
back.
Berlin
Brandenburg
and
Parkplatz
2
unfortunately
work
much
worse.
Maybe
by
exception,
maybe
not,
definitely
should
not
happen.
The
transfer
from
the
parking
lot
to
the
airport
takes
about
an
hour,
even
though
we
provided
exact
arrival
time.
You
must
be
in
the
parking
lot
much
earlier,
otherwise
you
may
miss
your
flight.
It
was
impossible
to
contact
with
the
driver,
the
message
was
the
connection
cannot
be
made.
Lack
of
telephone
contact
with
the
driver,
especially
at
night,
is
consternation
and
stress
for
families
with
children.
Passengers
from
Germany
notoriously
squeezing
in
front
of
longer
waiting
peoples,
observed
several
times.
Some
suggestions:
More
seats
in
buses,
their
greater
number
and
frequency
of
journeys.
Possibility
of
direct
communication
between
company
and
passenger
using
instant
messaging,
WhatsApp,
Messenger,
etc.
Bus
waiting
for
scheduled
transfer.
Possibility
to
track
the
position
of
the
bus
on
mobile.
Possibility
to
report
the
needs
of
transfer
using
internet
application.
Passenger
transfer
ordering
system.
Keep
improving
the
service
then
customers
will
appreciate
it
and
come
back.
I
am
able
to
pay
you
a
few
euros
more
to
have
better
quality
of
service.
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