2/5 Neelika P. 5 years ago on Google
I
loved
the
location
and
recommendations
online
for
your
salon.
Given
its
location,
prices,
and
the
way
you
present
yourself
to
the
public
as
a
high-end
salon,
I
expected
far
more
cleanliness
and
professionalism.
Unfortunately,
it
is
not
what
I
experienced
when
I
came
in
for
a
simple
mani/pedi
appointment
just
after
5pm
on
Saturday
this
week.
The
main
issue
I
had
was
with
the
lack
of
basic
hygiene
in
the
nail
tech’s
practices
and
with
dirty
equipment.
Hygiene
and
sterile
equipment
are
not
an
option
in
the
nail
and
skin
business.
It’s
imperative,
and
if
dirty
equipment,
and
poor
practices
are
being
used,
they
can
lead
to
dangerous
infections.
First,
I
noticed
the
towel
I
had
to
put
my
hands
and
arms
on
was
dingy,
stained,
and
dirty
looking.
The
nail
tech
kept
the
lights
so
dim
that
I
actually
asked
her
to
turn
on
the
overhead
lights.
Then
I
saw
how
stained
the
towel
was.
I
know
that
sometimes,
lacquer
can
spill
on
towels
which
doesn't
come
out
with
washing.
But
in
that
case…you
may
need
new
towels!
When
the
lights
were
turned
on,
I
also
noticed
that
she
was
a
bit
careless
with
the
painting.
The
real
problem,
as
I
mentioned
above,
was
with
cleanliness.
What
happened
when
we
went
to
soak
my
feet
is
inexcusable.
The
lights,
again
were
so
dim,
and
she
didn't
turn
on
the
overhead
lights
till
I
asked
--
and
even
then,
not
the
one
directly
above
us.
HOWEVER,
I
still
saw
the
tub
had
a
gross,
dirty
ring
around
it.
I
showed
the
nail
teach,
and
she
actually
claimed
it
was
a
stain
that
happens
from
the
"coffee
scrub".
Now,
I
believed
her,
but
just
in
case,
I
took
a
tissue,
and
wiped
slightly.
Guess
what.
It
wasn't
a
coffee
stain.
It
was
dirt…other
clients'
foot
dirt.
I
was
disgusted.
The
nail
tech
began
wiping
with
a
small
tissue
and
some
alcohol,
but
that
was
barely
a
proper
cleaning,
considering
the
tiny
piece
of
tissue
she
used.
It
certainly
was
not
sterile
or
free
of
bacteria/fungus/virus!
I
(very
politely)
declined
to
put
my
feet
in
there.
She
did
the
same
tissue/alcohol
wipe
of
the
metal
bar,
and
that's
where
I
was
asked
to
put
my
feet
on,
so
that
they
would
be
painted.
Again,
it
was
done
in
the
half-dark.
I
hope
that
you
will
be
able
to
speak
to
your
staff
as
a
whole,
and
do
some
routine
reminder
sessions
on
cleanliness
practices.
Studies
in
salons’
practices
show
that
monthly
sessions
where
you
gather
every
employee
together,
and
run
“re-training”/reminder
sessions
where
you
cover
the
basics,
to-do
lists,
and
explain
why
doing
xyz
steps
are
important.
Of
course,
I
don't
want
the
tech,
cleaning
staff,
or
your
receptionist
to
be
treated
badly.
The
nail
tech
shouldn’t
be
treated
badly
or
shamed
(shaming
never
teaches
anyone
anything).
She
just
needs
to
learn
how
to
take
responsibility
for
actions,
and
not
try
to
cover
up
the
fact
that
equipment
is
dirty,
or
use
low
lighting
to
cover
up
a
careless
job.
She
needs
to
know
that
sterile
materials
and
equipment
is
not
just
something
to
list
off
to
a
client
(as
she
did
to
me),
but
non-negotiable.
And:
it
would
be
great
if
your
mini/basic
mani/pedi
included
a
quick
hand/foot
soak
and
cuticle
pushback
as
part
of
the
package.
I
realise
it
was
a
Saturday,
close
to
when
everyone
is
ready
to
close
up.
But
why
take
an
appointment
if
the
tech
and
receptionist
are
tired
and
the
cleaners
have
left?
Obviously,
this
lack
of
attention
to
basics
of
cleanliness
--
especially
given
you
present
your
establishment
as
a
high-end
location
with
remarkable
service
--
is
absolutely
not
acceptable.
People
have
been
infected
with
terrible,
preventable
infections
from
similar
lack
of
care
in
nail
salons.
Worse,
the
nail
tech's
poor
excuse
and
attempt
to
cover
up
the
dirty
tub
by
saying
it
was
coffee
stain
was
maddening.
What
if
I
had
not
checked?!
Please
get
back
to
me
about
how
you
will
handle
this
situation.
I
wouldn't
be
sitting
here
on
a
Sunday
morning
writing,
had
I
not
been
really
concerned
about
safety
practices
at
your
salon.
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