1/5 Imantha D. 1 year ago on Google
We
chose
River's
Edge
Madampa
for
our
wedding
based
on
a
positive
impression
of
its
outdoor
location.
However,
we
cannot
recommend
this
hotel
for
weddings
due
to
its
poor
service
and
attitudes.
Despite
numerous
discussions
prior
to
the
wedding
and
assurances
that
everything
would
go
smoothly,
it
became
evident
that
the
hotel
lacked
proper
management.
A
significant
number
of
our
guests
did
not
receive
the
welcome
drink
or
the
snacks
we
provided.
Furthermore,
the
buffet
was
delayed
by
over
half
an
hour,
and
several
dishes
were
missing
when
it
finally
opened.
The
food
quickly
ran
out,
leaving
many
guests
without
a
meal,
and
the
buffet
refilling
process
was
also
significantly
delayed,
causing
inconvenience
to
guests
waiting
in
line.
We
had
fully
paid
for
the
expected
number
of
guests
before
the
wedding,
but
when
our
family
attempted
to
contact
the
owners,
they
were
unreachable.
At
the
end
of
the
wedding,
the
owners
appeared
and
offered
excuses,
claiming
that
such
incidents
had
never
happened
before.
They
failed
to
fill
the
water
glasses
on
the
tables
until
approximately
1pm.
We
had
to
request
several
times
from
them
to
serve
the
water.
The
ice
coffee
served
in
the
evening
cannot
be
called
āicedā
coffee
because
it
was
just
warm
coffee.
The
changing
room
was
so
heated
we
couldnāt
use
it
even
for
5
minutes.
There
wasnāt
enough
amount
of
cutlery
when
our
guests
requested
for
those.
Additionally,
there
was
a
significant
problem
with
water
availability
in
the
washroom
during
the
morning
hours.
Their
poor
service
not
only
embarrassed
us
in
front
of
our
guests
but
also
left
us
with
a
negative
experience.
We
strongly
advise
against
choosing
this
venue
for
any
future
functions.
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