Me and my partner ordered our pizza to be delivered at 11:00pm for my birthday celebration at my request. The pizza was delivered half an hour early so we had to end our event to try and get to our friends house to accept the food. They decided to leave and told us on the phone they won't be delivering to us again. After being hung up on multiple times and promises that our food would come by the manager but never did.

Did big order of 6 Pizza's on a sunday lunch time not only was it half price all the food travelled 20mins and was still piping hot. Everything was correct in any custom changes.... Super pleased.

Ordered twice in the space of 2 weeks, and have to say the service is very poor. I had to wait nearly 2 hours the first time and an hour and a half the second time. I called on both occasions to be told if I wanted to pick up the pizza I could have them in 15 minutes!!! Also telephones on both ordered to ask for pizzas to be cooked well done and both times had to put pizzas in oven for 10 minutes!! Safe to say I won’t be ordering from these again. If you want your pizza to eat at 6, order at 4 pm!!! P.a This was supposed to be American hot. What I got was American!! Can anyone spot the jalapeños??? Oh yeah there is a tiny piece on one!!!

More than 1hr waiting for the delivery. On the system it says “delivered “ but this was a lie, not transparent whatsoever. Not ordering again.

Guy on the phone was so helpful after domino’s was awful helped pick the best deal for us and ordered food made sure order was correct and was generally really polite and helpful exactly what you’d want parking was a bit difficult but that’s not the shops fault I could of had delivery but chose not to

Order arrived incorrect. Called straight away and got a gentleman who does not speak English, after repeating myself several times I was told the correct order would be sent out. Half an hour later I called back as no pizza and got a women this time who once again does not speak English. Went through it all again with her and she said she would send the correct order. Another 30 minutes pass, I call back and get told it is with the driver. A further 15 minutes pass still no food so I call again, this time get told that it hadn’t even been made. Absolutely ridiculous! Avoid at all costs. Kids haven’t had their dinner, I’m out of pocket and I can’t get anyone who speaks basic English to understand. Never ever again!! Over 2 hours since the initial order, complete joke!

AVOID AT ALL COST! I ordered two pizzas from the Wellingborough store - me, my husband, and two children were all being sick in the middle of the night due to food poisoning. We are only just recovering 2 days later and my youngest child still isn’t 100% I would seriously reconsider ordering from this store. I phoned up the next day to tell them what had happened and surprisingly they couldn’t find my order on the system and denied coming to my house to deliver a take-away. At this point I’m grateful my for ring-door bell that shows different so I can make more of an in-depth complaint to the food safety team. Just to put everyone’s minds at rest who may be reading this… I did also confirm this with the doctor so I wasn’t throwing accusations around and tarnishing people’s reputation in business. Avoid avoid avoid.

Well, the pizza tastes amazing. I have seen something when I went to order that made me not order again. In front of me, the lady at the reception done something gross with her hand(no glove) and then she went to prepare my pizza without washing her hands or using gloves.

My Mother had pizza delivered to her home address which was an error, my Mother called to inform them and was told someone would pick it up, The delivery driver arrived around 30mins after the call was made, he knocked on the window before using my Mums buzzer, he told my Mum to hurry up as my Mum was picking up the pizza, My Mum asked him not to be rude but the driver continued to be rude and raise his voice at my Mum, the driver was with a young male who apologised for the drivers behaviour. Moving forward I hope know one is ever treated like this again.

Food arrived 2 hours after ordering online. Poor customer service when calling store at an hour to find out where my order was.

Excellent service and good quality ingredients. Sometimes you find good deals on their website.

Two weeks ago I had my first bad experience with Papa Johns. They seemed to lose contact with their female driver who managed to take 40 mins to do a 5 min journey to my house. After multiple phone calls the pizza arrived. One was fine. The other was supposed to be half and half Hawaiian and veggie but when we opened it it was the Philly cheesesteak one. We then had to wait another 20-30 mins for the correct pizza to be delivered. I was willing to forgive the errors as the two members of staff I spoke to were helpful and apologetic and promised they’d make a note on their system so that next time I wanted to order they’d offer me a freebie. The reason for my poor review is that today I’ve called to redeem that offer and the man that answered said there was no note, he didn’t know anything about it, made excuses that he couldn’t check who was working 2 weeks ago to check the situation with them and would not accept what I was saying as the truth. He was not helpful at all. Very very disappointing. I used to order from them a lot but now I’m less inclined.

Excellent service again. Lovely pizza and side dish. Thanks.

Pizzas are good BUT on one occasion our ordered was cancelled after we had our ordered online only to have to re-order it and pay twice before our pizzas arrived. We did get our money back on this occasion. HOWEVER the last time we ordered a pizza it did not arrive so phoned up to find where it was only to be told that they didn't actually deliver to our postcode (although we had already paid and they had delivered to us at least 15 times before without a problem). We are still waiting to have our money refunded and are chasing customer services... this was over 3 weeks ago! I have never posted a review before online but feel so enraged by the awful customer service and the fact that they still owe us £18!

Great Pizza and top staff, definitely be using Papa Johns Wellingborough again.

Rude staff. Pizza often comes cold.

Poor food quality ordered potato tots. We're still frozen in the middle. I called first time and sent another portion same thing with them too called back to the store and got told its not their problem and that there's no manager who can make a decision. Stating to me that the food is cooked well if that's cooked then I worry of what's not cooked. Honestly shocking customer service. I would like to be contacted with regards to this service and the quality of food.

Pizza was pretty good. Delivery from order was over an hour and 10, and the tracking app told me it had been delivered.... I'll probably use dominos if I go for pizza again.