Me my wife and child went to stay here for a family trip. Little did we know when we would arrive there would be about 20 illegal migrants sat outside smoking and blasting music. When we entered the hotel we were told the luxury room we booked was being used by a migrant man so they had to downgrade us and that meant my son had no bed. Throughout the night migrants were shouting and blasting music down the hall ways and not one staff member stopped this. Do not go here !

Booked a room and was excited to go and view it, only issue is that Ginger lady there was extremely rude for absolutely no reason, so much that she had refused us access to the room THAT I PAID FOR. She claimed that she was a “guest” but she also turned out to be the receptionist (not exactly sure how that works but oh well…). She has no right to treat the customers the way she did and she really deserves punishment for her type of behaviour, i urge anyone reading this to have the common decency to never book a room here for as long as this rude, ungreatful woman still works here, we will never be visiting here again!!!

Could give zero stars if possible. Absolutely abysmal experience. No breakfast and not informed about the change in plans of cancellation prior to arrival even though it was booked and paid for in advance. No extra blankets in a chilled room. No loo rolls in the toilet. Parking was ample and free though. Room was tidy and vacuumed but stained carpets. Thankfully it was only the night. Got the family out as soon as we could.

Booked here as we came by train so wanted somewhere that did food on-site. On arrival we were told there hadn't been any food available since before Christmas. No evening meals or breakfast, despite it all showing on the website and on banners in the hotel. When we went out for food, we asked if we could have a hairdryer as both rooms didn't have one, the receptionist said yes just ask on your return. On our return we were told we could only have one if we left a ten pounds cash deposit each, we only had cards so asked if they could take the money and refund the following day. We were told this was not possible. It was late and we didn't have a car to go and scout around for a cashpoint. I think their information about what is and isn't available should be made more clear.

From the outside, the hotel looks fairly new and like it will be clean and nice to sleep in if nothing else. I would say this was one of the top 3, if not the worst, nights sleep of my life. The double bed was a personal issue for me, used to a super King normally so it already felt small and cramped so not to be held against the hotel. But On top of it, the mattress was solid, the duvet had a tear and the pillows were barely any more plump than a sheet of paper. The room overlooked the road and in all fairness they had double glazing with a secondary glazing but we could still hear cars and sirens going past all night. We could also hear people talking very clearly in the adjoining room and as they walked down the corridor outside. Smaller things but the furniture was shoddily made with the bedside cabinet built backwards and the supplied coffee pot had the empty packets of the previous occupant. I hate doing a negative review but genuinely would not stay again with fear of another sleepless night. On a positive note, the gentleman on reception (evening of the 9th July if bosses want to show appreciation) was very nice and really helpful, offering us directions and food options.

I had a room booked for a weekend. We booked this room back in January and a week before we were due to go they call me at 10pm to tell they were cancelling it. No explanation no reason. We'd already paid for the room and now I'm waiting for a refund. We spent over £800 for the weekend which we won't get a refund on. We may get a refund for the room but we won't for the rest we paid out. Weekend ruined now. Going to seek legal advice and see if we can sue for compensation. Really disappointed with them. Avoid this place at all costs. They have known for a month that they would be closed and they didn't let us know until tonight.

Poor hotel, even worse service. Upon check in, I walked to my room and it reeked of smoke. I went down to reception and asked for a new room but the hotel was completely sold out and no other rooms were available. The receptionist offered to come and spray with Febreze but that made it even worse. I asked for a refund and had to find another hotel at the last minute. The receptionist assured me that I would be refunded for this. I have called multiple times, sent numerous emails to the receptionist and manager without reply for my refund. It's so unprofessional to continue to ignore me for 2 months. Would never stay here or recommend anyone I know to stay here.

Probably the worst hotel I've ever stayed in. Room has stains on carpet, bed, walls. Food deal was a sham. Only main meals available but without the advertised drinks. Food was mediocre at best when it did actually arrive, and far from fresh. Oh to top it all, most of the hotel is housing the homeless.

The Telford Whitehouse hotel is a very nice, clean, comfortable budget hotel. The staff on reception were very helpful and friendly. There were tea and coffee making facilities in the bedroom. The beds were very comfortable and a nice ensuite bathroom. There is a good size car park behind the hotel. The hotel is situated right next to Telford Football club and a nice leisure centre with a swimming pool. Itid1878 s only a few minutes' walk from the centre of town. If I come back to the area. I would definitely stay here again.

Guys be carefull, receptionist is arogant,manager never at work! Was visiting for 2 hours was midnight parking going in no one stop you! No one inform you that u have to register your plate number otherwise u will get letter anout fine! There is something about parking on car park but too high amd very small letters. When u want to speak with the manager she is never at work, and receptionist lie about he cant do nothing i have to speak with the car park company. Cheaters,liars, arogant horrible people. I am student of university stress of exams,working nights and this company stress me more because they wont from me 100£ for 2 hpurs visiting a friend!

Good points: Locations okay, I only needed for a one night base. Bed was comfy. Room was relatively big. Bad points: Pillows are awful might as well just sleep without them, asked for a couple more and never saw them. Hair on the beds. Too much red. Shredded curtain edge. Ridiculous draft from window. Major issue: 1. Booked as ideal for purpose and they had a bar&restaurant... I contacted day before to discuss room changes and was told breakfast was unavailable due to the hotel changing over hands. Granted, money was deducted from total for the included breakfast. Arrived and wasn't made aware prior to arrival, on said phone call the previous day, that the entire restaurant and bar was closed completely. Was told by the desk member that it had be put on the website regarding the closure and that all restaurant related things, were taken down... looked when I got into the room & everything was still being advertised on there. We wouldn't of booked and arrived if we were made aware there was nothing, only takeaways. 2. Your front of house goldfish... that poor thing in a small cylinder with only stones. Cruel.

A nice looking frontage to this hotel and plenty of designated parking available. We had booked for 5 nights with breakfast and evening meal. On arrival we were told the restaurant is not open so no food available at all! The rooms are very tatty with mould everywhere, stains all over the carpets and sofa bed. The sofa bed had definitely seen better days. The bathroom was grubby and mouldy with an almost fully scaled up shower head over the bath. Staff were not really that helpful, but what could they do about the closure. Stayed for 1 night and then all 9 of us booked rooms at another hotel about a mile down the road. If you are after a very cheap no frills uncomfortable nights sleep on a 20yr old mattress that only felt like it had metal springs left inside it, then this is yhe place for you. If you are after a comfortable clean stay then I would suggest you look elsewhere

Fantastic hotel for the money, beds were extremely comfortable & all facilities were nicely maintained. Only downside for our party was the fact that there was only a single plug socket. Had to get a multi plug extender from Tesco down the road.

I was booked into the hotel for 4 nights for business. On my arrival, there was no cup or the usual extra tea,coffee,milk,spoon, although a kettle was provided, no tv remote. When I asked for one was offered a universal remote, and said i need to set it up which would not program to the TV. The room smelt of deep heat muscle cream. Breakfast was served late every morning, which I missed out on as I would have been late for work. When my room was finally cleaned on Thursday the only thing they did was replenish the toilet roll and empty the bin. No fresh towels, bed was not made up and an empty takeaway box left next to bin as it was to full would not recommend.

Stopped for 3 nights all staff was very helpful and polite. Only problem we had was on first night we got no sleep at all because of the room next door making so much noise all night. Would be helpful to have few extra plug socket in room Will definitely use again

Not bad location not bad facilities not bad staff but feels bit not right. There was no bell at reception, when staff sitting in the office, must shout out otherwise wait till earth ends. Amazing value for free parking and plenty slots. Room size impressive but I aware red stains on toilet cover and rim, as well as previous guest’s hair on the wall below shower. Large radiator mounted but cannot work during my stay anyway. Hope it may improve shortly.

The size of the twin room was good, with a useful side table and a couple of comfortable chairs beside the window. Sadly the carpet wasn't properly cleaned and there were crumbs beside the table. There was also a long, black hair on my duvet cover, another on the bathroom floor, and a third on the far side of the bath tub. The towels were fluffy and soft. The restaurant boasts that it caters for all diets so I ordered a vegan gluten free breakfast. Next morning we looked for a clean table, but there were crumbs, or some other detritus on the first four tables I looked at. Thick crumbs on the seats. We cancelled breakfast ... If the public face is dirty, we didn't want to risk the kitchen! On the first day we phoned reception to order an extra pillow. We didn't receive one. The hotel was almost empty, it would have been easy for staff to give us a pillow from a neighbouring room and to leave a note for housekeeping to replace it, but sadly that didn't happen. If the cleaning improves this would be a decent hotel. The reception staff were apologetic, but not the most effective, sadly. Hence three stars.

My partner and I were in the hotel for 30 minutes before leaving. The room was disgusting with food on the walls and a duvet that was more brown than the wooden cabinets. The duvet cover had clearly not been changed. When we went to reception we were told they were fully booked and we were offered a complimentary drink as an apology. Was told the manager would not be on site until Monday. I sent an email to Sam the manager and am still awaiting a response/refund 6 days later!

The hotel is really nice the Room's are very nice and welcoming and quite comfortable. The food is good and staff are friendly. As a Coach Driver we are always looking for a good night sleep. Thank you the White House Hotel Telford.

Stayed here for 6 nights as a couple, overall 3 stars. Room was good, Restaurant was bad. Room: Within 10 minutes of being in the room, the headboard fell off the wall just from touching it sightly. Only half a toilet roll left in bathroom. However, whenever we needed anything, we asked in reception and they were more than happy to help us. Bar/Restaurant: Ordered 2 meals, being burger and chips, and the 8oz steak and chips, along with 2x Cokahol drinks. Wasn't asked how we'd like the steak done until later on when the chef came out to ask. Waited approx 30 mins. Asked for steak to be rare. Food arrived, steak was well overdone, no colour, tasted bland. The burger was lame, nothing like advertised, barely any salad, and the cheese was unmelted and thicker than the burger, also no mayo. The burger is literally advertised on posters all over the hotel, in all the rooms, corridors, reception, lift, website, etc, yet does not even come close to the pictures, and literally has no flavour, all that cheese, and you can't even taste the cheese? The Cokahol drinks (Vodka and Coke), were also not great. Not even sure if there was any vodka added, and they were warm, definitely not refrigerated, no ice, and glasses weren't the cleanest. All the cutlery was different and mismatched. Some of the condiment pots were empty. No vinegar for the chips. £9.95 for a Double Disaronno and Coke, ridiculous pricing for drinks. Breakfast is £13 but after seeing all the negative reviews on that I'm not even going to spend my money. Definitely won't be visiting this bar/restaurant again. Overall: Cheap budget hotel, it's okay, but I would not recommend using the bar or restaurant.

Stayed here for 1 night on 11th June for business and I'm so glad it was only one night. The room looked and felt so grubby and old. The carpets were filthy and badly stained in places. We had a small sofa in our room as it was a junior suite and we didn't even sit on it as again it was dirty with visible stains. Thankfully the bed linen appeared to be clean. The bathroom was ok but plenty of black mould in the shower, and no soap was provided in the bathroom. We left at 5am to get going for our show and walking down the corridor at that time of morning someone else was up smoking weed in one of the rooms as the coridoor stunk. We reported that to reception but that whole coridor the whole time we were there smelt of smoke too. One good thing was plenty of parking that was free putting potcode into the ipad.

Wrong room was given us at check in. We had booked a junior room and were given a standed room. Was quickly sorted by Alex . Room was clean and bed comfortable. Breakfast needs sorting out . The food was only just warm and had a wait for it to be replenished. It is not worth the £12 that that charge.

It was cheap, but regardless of price, more effort needed in the cleaning department. Our room was a good size, but carpet was filthy and should be replaced, dust on coffee table and sideboards, cupboard doors did not shut properly with childrens stickers stuck to inside door. Heated tail rail never got hot and so bathroom was constantly cold. Breakfast was awful, cold and overcooked, with cups very dirty. Watched a member of staff ‘clean’ a table by just brushing the crumbs and food waste onto the floor and laying down (hopefully clean) knife and forks on table, table cloth should have been replaced in my option especially with Covid. Lift carpet was filthy and clearly hadn’t been cleaned for a long time. Strange smell in corridor which really wasn’t a nice start to our arrival. Entrance foyer dingy and not very inviting. It’s a great looking modern building with such huge potential to be a really nice hotel, just staff need or management need to make more of an effort. If you want repeat business, you will need to do more. Not once was we asked if everything is ok, at breakfast or by reception during our stay or as we checked out. Did not see a reason to complain as felt that it would have just been ignored hence the review. Will use Travelodge or Premier Inn next time I’m in the area….

I cannot recommend this hotel enough, brilliant value for money and really honest staff, when I realised I lost my wallet with around 400 quid in it I went down to reception to find that the night Porter had found it outside another room and handed it in with ever penny still inside, you don’t get many honest people in this world but you sir are a credit to to the hotel company, i hope you read this at some point, I have left a few drinks in for you so enjoy!!! You are an absolute star!! Again, THANK YOU!!

The hotel was very clean and had everything that you needed. Only downful was the walls are a bit thin and breakfast would of been nicer if had a menu instead of a buffet as some of it was cold. Staff were very helpful and polite.

To be honest, wasn't too bad, just your standard hotel room and the prices aren't too bad but I wasn't too pleased with the service I received upon arrival. According to the staff the online booking system doesn't link with their onsite booking so I had to wait for 20 minutes for him to find me a room even though I'd booked months in advanced. It's alright if you're just doing a 1 or 2 night stay but for a long period of time I would possibly look elsewhere next time

Very nice hotel, very clean, bed is comfortable good value for money but there are two down side, No kettle in the room to make myself a cuppa and the window unable to close properly, so the constance noise of the moving traffic, hence 4 Star. A big shout out the room lady who put the room on top. Away from that highly recommended, l had a comfortable stay

Stayed for the weekend in a family room. Free parking in big and well lit car park with CCTV. Rooms are very spacious and the beds were very comfortable! Medium firm mattress. Room has kettle and flatscreen TV. Really quiet, so excellent night's sleep. Attendant at reception was really polite and helpful even though we arrived after midnight. I was able to get 2 small fans as well to help me sleep. One and only issue was the temperature of the water in the shower. It was scalding hot! Even with tap turned to the lowest temperature, it was just about tolerably hot.