1/5 Amy L. 8 months ago on Google
AVOID
THIS
HOTEL
AT
ALLL
COSTS.
This
hotels
customer
service
is
nothing
short
of
trash.
The
ladies
at
the
front
desk
lacked
knowledge
when
it
comes
to
customer
service.
I
arrived
at
the
hotel,
stood
at
the
front
counter
for
several
minutes
before
they
both
came
down
the
hallway.
They
did
not
apologize
for
taking
so
long
nor
did
they
even
greet
me
or
my
child.
They
walk
passed
us,
got
behind
the
desk
and
started
typing
on
the
computer
as
they
asked
us
what
we
needed
help
with.
We
got
our
Keys
and
headed
up
to
our
room..
The
rooms
are
small
and
dirty.
I
got
a
phone
call
from
our
friends
to
come
downstairs
that
their
rooms
had
been
canceled.
I
go
down
to
talk
to
the
lady
and
again
she
would
not
look
away
from
the
computer.
The
other
receptionist
wouldn't
even
come
from
the
back
room
she
just
yelled
answers
out
to
the
other.
***A
little
back
story,
I
had
called
the
hotel
to
make
sure
all
FOUR
of
the
rooms
we
had
booked
were
good
to
go
earlier
that
day
(1pm
to
be
exact)
and
I
was
told
we
were
good
to
go.***
They
had
decided
to
cancel
two
of
the
four
rooms
because
they
had
overbooked
the
hotel.
In
canceling
these
rooms
they
didn't
feel
it
was
necessary
to
call.
They
let
them
drive
2.5hrs
only
to
find
out
they
had
no
rooms.
But
wait
it
get
better.
.
.
.
They
offered
them
2
king
size
rooms
that
they
had
available
(same
size
we
had
booked)
but
those
rooms
would
be
$180
for
1
night.
Our
previous
total
was
$98
for
1
night.
When
I
brought
this
up
to
her
and
told
her
I
would
be
making
a
call
to
the
corporate
office
she
decided
to
call
the
cops
and
have
us
escorted
off
the
property.
Needless
to
say
I
would
avoid
this
property
at
all
costs.
The
rooms
are
small
and
dirty.
They
do
not
have
an
elevator.
The
side
doors
have
cracks
on
both
of
them
and
the
hallways
are
muggy
hot.
This
is
not
a
typical
LA
Quinta.
The
last
4
my
husband
and
I
have
stayed
at
were
very
clean
and
professional.
It's
in
a
good
location
but
not
worth
a
single
penny.
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