1/5 Bryan S. 5 months ago on Google
BEWARE
–
the
office
staff
at
this
practice
does
not
value
your
life
and
will
put
you
in
severe
risk.
I
was
seeing
Dr.
Iosif
Kelesidis
at
the
Wesley
Chapel
location
since
being
diagnosed
with
A-fib.
He
was
very
helpful
and
insightful.
He
also
recommended
I
see
a
pulmonary
specialist
to
see
if
I
have
sleep
apnea
since
it
is
not
common
for
someone
my
age
to
have
A-fib.
He
was
right,
the
pulmonary
doctor
diagnosed
me
with
sever
sleep
apnea.
To
manage
my
A-fib
Dr.
Kelesidis
prescribed
flecainide,
along
with
magnesium
oxide
supplement,
diltiazem
for
blood
pressure
and
Eliquis
for
blood
thinner.
From
what
I
was
told
by
the
doctor,
a
blood
thinner
is
needed
to
avoid
blood
clotting
that
can
cause
a
stroke
for
someone
with
A-fib.
Eliquis
is
extremely
expensive
and
requires
special
approval
before
an
insurance
company
will
authorize
it.
I
was
laid
off
in
May
and
started
a
new
job
in
July.
This
means
I
had
to
change
insurance
companies.
When
it
came
time
to
refill
my
prescriptions
in
October,
the
new
insurance
company
would
not
refill
the
Eliquis
without
the
special
documentation
and
authorization
from
the
prescribing
doctor.
This
was
also
previously
the
case
with
the
old
insurance
company
but
it
got
done
at
some
point.
However,
after
leaving
a
voicemail
on
October
24
on
option
7
at
Premier
Heart
and
Vascular,
and
a
live
message
with
the
call
center
folks
on
November
2nd,
November
3rd,
and
again
on
November
6th,
I
did
not
receive
a
call
back
until
the
end
of
day
on
November
7th.
The
person
that
called
had
no
idea
what
the
issue
was
and
I
had
to
re-explain
everything.
After
re-explaining
the
problem
with
getting
the
Eliquis
refilled
and
giving
all
of
my
new
insurance
info,
the
person
promised
to
reach
out
to
another
person
in
the
office
and
promised
me
a
call
back
the
next
day
–
which
would
be
November
8th.
I
am
writing
this
on
November
13,
2023
and
no
call
back
has
been
received.
I
called
the
office
again
today
and
spoke
to
someone
in
the
call
center
and
asked
to
speak
to
the
office
manager
at
the
Wesley
Chapel
location.
After
a
long
hold
they
told
me
they
could
not
reach
Samantha
the
office
manager
at
all
but
would
send
a
message.
I
declined
since
messages
are
clearly
disregarded
by
the
office.
Instead
I
cancelled
all
of
my
future
appointments
with
Premier
Heart
and
Vascular
and
sent
a
message
to
my
primary
care
physician
asking
for
a
referral
for
a
new
cardiologist
since
I
had
to
fire
Premier
Heart
and
Vascular
for
complete
incompetence
and
complete
disregard
for
my
risk
of
a
stroke
by
the
office
staff
and
office
manager,
Samantha,
in
the
Wesley
Chapel
location.
If
you
are
an
existing
patient
and
are
on
a
medication
that
requires
special
authorization
and
you
change
insurance
companies
for
any
reason
–
BEWARE
–
Premier
Heart
and
Vascular
WILL
NOT
communicate
with
you
nor
the
insurance
company
and
you
will
not
be
able
to
get
the
refill.
If
you
are
a
new
or
prospective
patient
with
Premier
Heart
and
Vascular
–
BEWARE
–
you
will
potentially
run
into
the
same
problem
getting
a
prescription
refilled.
Find
yourself
another
cardiologist
instead.
No
matter
how
good
the
doctor
is,
if
the
office
staff
will
not
do
their
job,
you
could
end
up
dying
and
that’s
not
who
you
want
to
have
that
kind
of
power
over
your
life.
The
office
staff
at
Premier
Heart
and
Vascular
should
be
completely
ashamed
of
themselves
but
they
are
not
–
because
they
simply
do
not
care
about
your
life.
Reply
to
your
reply:
How
about
an
apology
and
acknowledgement
for
getting
no
action
after
5
phone
calls
instead
of
hiding
behind
HIPPA
laws
and
asking
me
to
do
the
one
thing
that
clearly
gets
no
results
-
a
phone
call
to
you.
Pathetic.
Even
more
pathetic
that
you
can
reply
to
a
google
review
in
a
few
hours
but
not
reply
to
multiple
phone
calls
from
a
patient
needing
refills.
Correction
-
FORMER
patient.
