Quality of this place has declined over the years. I dislike leaving 1 star reviews but getting moldy bread is the last straw. Bread should never be kept around long enough to get moldy at any fast food sandwich place.

WOW... READ ALL COMMENTS. MY STORY IS EXACTLY LIKE EVERYONE ELSE'S! JUST GO To the SUBWAY ON STRAIGHT PATH OR LINDENHURST. THE West babylon franchise owner has the worst business etiquette EVER. You can tell his/her family and friends are trying to give 5 stars to help build up. Note to owner: if you charge $10 for a sandwich and drink online and customer gets wrong item, give them a store credit so they can get what they originally ordered. Or just don't offer pick up. By not correcting errors that you made and customers paid for... you are essentially taking money for items not wanted. Pretty disgusting. And alot of people have complained about this very topic. Shocking you won't budge and simply offer to make the actual item your customers paid for yet never got what they paid for. Your customers will make or break you... seems they are breaking you by the west babylon subways reviews.... you are not making anyone happy.... just taking their money making them pay if there is a mistake. Good luck with that thought process. NOTE TO ALL POTENTIAL BUYERS: CHECK EACH ITEM ORDERED BEFORE YOU LEAVE! IF YOU PICK UP YOUR FOOD AND BRING IT HOME AND IT'S WRONG... THE FRANCHISE OWNER WILL NOT REFUND YOU. HE WON'T EVEN MAKE YOU THE CORRECT SANDWICH YOU ORDERED! Seems to be the norm with this place... after reading the exact same complaints over and over. I ordered lunch online... picked it up and when I got back to work I was busy so I had to wait to eat. Two hours later I opened sandwich. TOTALLY WRONG! I called them and they said it was too long and there was nothing they can do to rectify it. Based on the other reviews with this issue...I didn't bother trying to reach out to franchise owner. Obviously, the costumer has to pay for any mistakes that Subway makes. I am understanding and realize that mistakes happen but ANY PROFESSIONAL owner should want to keep there customers happy and not make is pay 10$ for their mistake. NOT THIS GUY! SERIOUSLY READ ALL THE REVIEWS ABOUT THIS. YOU THINK HE/ SHE WOULD WANT TO RECTIFY IT! REVIEWS SHOW ALL... NO WHERE TO HIDE...I NEVER SAW SO MANY 1 STAR REVIEWS. wish I was his business manager...I'd fix this in a second. Just go somewhere else

Ordered a six inch meatball sub

Great personnel and food, but clearly understaffed. There's only 1-2 employees present every time I go in, which isn't their fault, but the managers'.

Love subway, great sandwich spot when in a pinch and out of ideas for lunch! This spot is particularly clean and well managed as well!

On the thing it said opened but I’m outside and it’s locked and it’s past 30 mins after it opens nobody in there lights off .

Had a problem with an online order that was placed. The manager more than made up for it; wonderful service! Definitely will be going back.

Ordered online worker upset because It was 8:05 pm I asked for bread to be toasted and asked for tomatoes and spinach on sandwich. He told me that since I ordered online I could not ask for that, he insisted that it was closing time. I told him there was still Half an hour till closing. Strange encounter.

The guy who owns place is a Really Nice Guy!!! Be sure to bless him with a big smile as you walk in and start a conversation with him as he puts your sub in the toaster. This guy is always mopping the floors and sweeping. Also say to him “the ladies coming” and watch his face turn scared.

Waited for 10 minutes into my 15 minute break... guy couldn't move faster than a sloth! Didn't even get to eat dinner because of this!

The subs are good but they never have any soup at this location.

Food is okay, but hours posted online need to be fixed. Says 8:30 when it's 9

YOU pay for THEIR MISTAKES. If you take something home and it's wrong they WILL not give a credit toward the order they messed up.

The only issue I has was that the vegetables were not fresh , it was frozen and soggy besides that everything else was fine .

Great customer service n bread n food r always fresh. This is the only subway I go to. I drive past 3 subways to come to this one. Owner is so nice n so is rest of staff.

Got wrong sandwich. But iv was already v at work and going to eat it for lunch. I contacted corporate. A Mr. Jalpa Patel responded with a bogus automated response and wouldn't help fix the issue. Customers make your business thrive Mr. Patel. I see there's other complaints... one just a few minutes ago about you. Maybe you should take care of your customers like a professionally run establishment would. Terrible owner. The store can make a mistake. I except that but if the head honcho doesn't rectify it he clearly doesn't know what he's doing and should not be in the hospitality business

Ordered a business lunch and got 4 out of 5 sandwiches wrong. Called to have them correct it and they wouldn't. I actually also contacted Subway and Jalpa Patel also sent me that same bogus message back. Use a different franchise.... this guy can't run a business professional