Dragged us out here from NJ for a car they put a deposit down on two hours earlier than when we called to confirm it was available. So… it wasn’t available but they lied to get us to come out here anyway. Slime bags… Update: not sure where this heartfelt concern was when we arrived there, Chaneen, but all that was offered to us was the option to buy a significantly more expensive car we weren’t interested “since we came all this way.” That’s not a kindness, that’s an upsell and a clear slime ball tactic to get someone to spend more money so you can pocket it. Your fake attempts at “making it right” so you could collect an extra $7k on a car that isn’t priced appropriately is DISGUSTING and absolutely a reflection of your business as this is an offer that the MANAGER gave us. If you think your managers aren’t equipped to give the right experience, what else is problematic about your business? I for one won’t be finding out. I hope our experience saves others issue of their own considering you are clearly not on the same page until there’s a review on Google. We ended up purchasing an Acura RDX for the exact same price (minus the $2k more they charge in the fine print) for the price they wanted for a CRV. They don’t even know the actual retail value of the car the bait & switched us for! Or perhaps they were hoping we were idiots. The saddest part of this offer, Channen, to make it right? Search “bait and switch in these reviews and you’ll see we’re not even the only people who experienced this. Not even close. So really, that’s sweet you’re kind in Google review responses, but do you even believe yourself when you say you’ll make things right?

Avoid this dealership. Their online prices are misleading so make sure to read the fine print. They will try and scam you out of $500 for a deposit they can’t reasonably explain and it won’t be applied to or shown on your purchase agreement. First it was explained that it was to run a credit check for financing. Then it was explained that it was for dmv fees. Then it was again referred to as for the credit check and financing. Really it’s a scam for their profit and force you into feeling committed to moving forward before you ever have final numbers. The they will wear you and your mental strength down by dragging their feet and saying it takes a while for the credit check and financing all while pushing you to get insurance and everything else before you ever get final numbers. They will say they can’t give or tell you what the interest rate and monthly payment are going to be without insurance. The best they can do is give you a generic monthly payment based on 10.99%. Try and add up the numbers up and they won’t check out. They will then say that it’s based on a 12-14% rate but they can’t say for certain because an algorithm put the numbers together. After hours of waiting around they will finally bring you to the finance office only to get numbers higher than expected even with the final interest rate being lower than the 10.99-14% the rough numbers used. This dealership wastes your time so you feel like you can’t walk away empty handed after being there forever, and they pocket $500 in the process which tricks you into feeling locked into the purchase. The only saving grace was and is that you can get your so called “deposit” back if you don’t end up going through with the purchase. Over all this place should be avoided and takes the cake for my worst dealership experience. Thank goodness I got out of there losing nothing other than my time.

I had an extremely disappointing experience with this dealership. The unprofessional conduct was apparent from the start, highlighted by the finance guy, who seemed to believe he was doing me a favor by selling a car. Not only was he remarkably rude, but the excessive credit check reflect a blatant disregard for customer privacy and financial well-being. This level of disrespect and incompetence is unacceptable, and I strongly advise others to steer clear of this dealership. On the side note I was able to buy the same car with a 4 percent less interest than they were giving me.

Bait and switch. False promises and expectations not met. I set clear expectations with sales staff. I knew exactly what i wanted and made it clear what my expectations were. They were initially prompt with text and receiving calls. Ms. C.F. lead me to believe that a deal can be done and make me drive one hour only to be disappointed. Manager wasted my time asking for a 25% markup for a car. I was disappointed and told the sales rep that they wasted my time.... the manager has the audacity to yell over the counter stating that I was not wasting my time. Lol. Several hours later I text back the Ms C.F. about my experience;...Silence. Ghosted me... Don't do business with these people.

Had a great experience at Honda of Babylon! Got my sons first car and everyone was extremely friendly and helpful! Jesus and Kelvin were excellent and very patient with me. Got me the payment I was looking for and the car my son wanted. Walked out within hours with the car we wanted! Highly recommend this place.

On the 25th, I visited New Babylon Honda with the intention of purchasing a car, only to be met with a time-wasting and frustrating ordeal. Despite subjecting my credit to numerous hard inquiries, they provided me with an unreasonably higher interest rate, causing the deal to fall apart. What's more alarming is that even after two or three days, the dealership continues to excessively run my credit without any valid reason. This raises serious concerns about their credit management practices. In light of these issues, I am left with no choice but to report this matter to local authorities. I strongly caution others against considering New Babylon Honda for their automotive needs, given my regrettable experience.

I recently visited this car dealership to purchase a used car, and my experience was nothing short of a nightmare. The prices listed on their website are deceptive, conveniently omitting a 2k down payment. If you opt to pay in cash, be ready for an additional charge of several thousand dollars. The entire process was painfully dragged out for seven hours, with a relentless push towards financing, presumably because they profit from it. Even with an excellent credit history, they offered me 14% interest rate. But that's not the worst part. They go all out trying to sell you warranties you don't want, and the staff? Beyond pushy and rude. As if that wasn't enough, just before I signed the papers, bam, a mysterious $1,500 fee pops up, and they can't even explain why! This place is a blatant ripoff, with deceitful practices at every turn. Save yourself the trouble and find an honest dealership that values transparency and treats customers with respect.

10/10!! Beyond happy. Great 4th of July. Charlie and all the staff at Babylon Honda are the best of the best! Respectful as soon as i walked in the door. No fooling around, no time was wasted, straight to business. I was so happy to take home my civic Si. Charlie was our salesman and I have nothing but respect for him, super attentive throughout our time there, kept it real and was very nice. If anyone wants outstanding customer service go to West Babylon Honda!

I do not have one negative thing to say about this dealership. Jesus Ramirez was beyond helpful and went out of his way to find me the Honda Accord I wanted. He is the type of person that you say jump and he says how high. Amazing service and amazing personality! Could not be happier driving around now!

I have never had a better experience buying a car then I did from Babylon honda! They are the best in the business and the Manager Jesus Ramirez treated me like family. Everything from the sales to the service department has been nothing short of exceptional.

My husband and i bought a new CR-V last week from the most helpful and honest salesman Tim Francis. He even came in for our appointment on his day off!! He very patiently worked on getting us the best deal for our trade-in and purchase. It was such a pleasure to work with Tim. Go see him at the New Babylon Honda!

I’m not a fan of ANY car dealer. But having my friend Phil who is an EXCELLENT sales rep help me through the process made my experience much less painful! Phil is knowledgeable on all models in the Honda line up and he won’t make a promise to u on something he knows he may not be able to accomplish. Very straightforward and honest and glad to also call him a friend. He’s my forever Honda sales rep! Ask for Phil Harvey! Thanks Bud!

I went to Babylon Honda yesterday looking for a new CR-V. After a couple of bad experiences at a different Honda dealership, I wasn't overly optimistic. I was greeted at the door by Pierre and immediately knew this experience was going to be different than the others. He was awesome! Very friendly, knowledgeable, and straightforward. The negotiation process was quick and actually enjoyable - no tension and stress free! I highly recommend Babylon Honda and when you go you should ask to see Pierre! He understands the customer and is going to give you a fair deal if you're serious about buying a car! Great experience!

This was such a stress-free dealer experience! My lease was up and I pretty much knew what I wanted but still expected to be put through the typical sales routine however I was very pleasantly surprised at how easy it was. I worked with Tim Francis who is a gem - listens to what you need, no pressure and so very respectful which means a lot. I'd recommend him to anyone without hesitation. We agreed on a deal and I figured the intensity would come with the finance person but again was stunned at how easy it was. Jose was also wonderful, low key and no pressure.

Charlie was amazing! I just leased a Honda Civic and he did everything he could to work with me and my budget. Phil in the finance department was also amazing and so so helpful. The entire staff was so great. Such a great experience for getting my first car!

Phil Harvey at Babylon Honda is simply the best.. I have been buying cars from Phil for the past 20 years. Phil is a professional, finds exactly what you want and gets you a no nonsense great price, every single time. I recently bought a 2023 Accord Hybrid from Babylon Honda. The purchase, delivery and service were flawless as usual.

My service advisor Vanessa was awesome. She worked with me in scheduling appointments that were workable for me. She also explained to me what up and coming repairs needed to be perform. The service was done in an exceptionally timely manner.

Very happy with Phil and the team at Babylon Honda. Low pressure buying experience; they were very patient as we worked though car selection and the financial process. We had a few small issues with the new car once received it, and they were corrected immediately and without hassle. We will definitely be shopping here again

Jules was amazing with helping our my parents get into a new car. He was patient and explained all the technology and saved me hours. I highly recommend him to anyone who is not tech savvy but wants a new car.

Joel was an absolute pleasure to work with! He was professional, down-to-earth, courteous, and very funny. He made the car-buying process easy and enjoyable and I could not recommend him enough. The entire crew at Babylon Honda was very nice as well. Great work!!

Vanessa is very helpful to me every visit. Very professional and always making sure I’m left satisfied. I’m not sure if Abraham also still works there- but he too was one of your best! Friendliest people you have working there :)

Came here to lease a car! Our sales representative NICK was very professional and nice. He was very attentive and answered all my questions. He made everything very smooth! Definitely will let my friends and family see Nick at this location

We had an outstanding experience at Babylon Honda. Howie our salesperson was patient and kind with us. The car that we wanted was not in their inventory but a deal was made. Phil the inventory manager kept in close contact with us while he was searching for the vehicle. Once one was located he gave us the VIN so we could look into car insurance. It didn’t take long for the car to arrive at the dealership but once it did the process was quick and painless. Our deal was still honored even though weeks went by before the car arrived. Howie was with us every step of the way! We had a feeling of security and trust, which is not in my vocabulary when talking about a car salesman. This dealership is a must to visit when thinking about buying a Honda! Which by the way, my daughter absolutely loves her new civic hatchback exl! Thank you Howie, Phil and everyone else who helped us.

Buying a new car these days is not easy. This dealership, especially, Phil Harvey, made the process very stress free. Phil was a person of his word and everything that was negotiated was exactly on point in the final deal. i thank Phil and recommend him and this dealership without reservation. My next review will come when I bring my new car in for its first service. I hope to assume that the service department will be just as good as the sales department.

I'm very pleased with the service department at The New Babylon Honda. Vanessa G was extremely helpful. Her professionalism and knowledge took all the stress out of the unexpected (but painfully obvious) need for two new tires. Both the planned and unplanned work was done in good time. While I was made aware of elective service, there was no hard sell, and Vanessa gave a written estimate of the work, so I can budget for it.

Outstanding experience! Thaddeus and his team went into "overdrive" to find me a vehicle that met my needs in a time when there's a shortage of new vehicles. Their level of professionalism and patience was most appreciated as I was not given the same elsewhere. The entire team stayed well into midnight to close the deal and to have me happily drive off in my brand new 2022 H-RV. 😁 I will definitely recommend The New Babylon Honda everyone!

I just leased my SECOND Honda CRV from Phill Harvey, and yet again, it was a GREAT experience! I got a great car that met my needs at a great price! Working with Phill is like working with a friend. My first lease was such a good experience, I followed him to Babylon Honda! The staff and crew at Babylon Honda was wonderful. They were friendly and genuine. I won't hesitate to be back for service and another vehicle when I need it!

I originally came in looking for a car that I saw online but when I found out the car had already been purchased, Nick was very helpful in showing me other cars and helping me choose my Honda Accord. He thoroughly explained everything to me and went beyond to meet my needs. Nick and the staff were very friendly and it was an overall pleasing environment and I happily drove away in my new car!

It was a fairly quick and easy transaction. Everyone was professional and had a positive demeanor which put me at ease. I explained why I was there, paperwork was quick and they explained in detail what would be done, length of time it may take and what else to keep watch for on my vehicle to keep everything running smooth. I was then directed to the waiting room which was clean and relaxing, I didn’t even miss my car. Overall great experience

I bought my Passport at a different dealer (my brother was the salesman) so I was a bit worried about bringing it to a dealer other than the one I bought it from. I took a chance and I was very very pleased. From the beginning to the very end I was 💯 satisfied. Pleasant crew and they took care of my car as if it was their own. They even swapped out my license plate frames to say New Babylon Honda (nice move). I will definitely use them if any thing comes up and I need service. Let’s hope I don’t.

The staff at Babylon Honda was amazing from start to finish. Kelvin, Jose, and the sales managers worked diligently to get me into the car I wanted for a price I could afford. There were no pushy tactics and I felt they truly cared about me and my needs. Safe to say Babylon Honda is my new spot for all my car needs. 10 out of 10.

The staff was super friendly and they made the whole experience easy!! I never felt pressured and felt comfortable the entire time. I worked with Phil H and he was incredible! He listened to all my needs and worked with me closely to make sure I was getting everything i needed (and wanted :]). My salesman, Jules, walked me through every step of the way, and showed me all the tricks my new car has! I will DEFINITELY be returning!

The staff here truly cares about the customer. They found us the car we wanted with every feature and more for less! Do not waste your time at other dealerships. Jesus Ramirez and Tim Francis got it done fast and right. Tim walked me through every last feature of a fully loaded high tech hybrid. Extremely knowledgeable and easy to talk to.