Animal Care Center, A Thrive Pet Healthcare Partner image

Animal Care Center, A Thrive Pet Healthcare Partner

Veterinarian Animal hospital

One of the Top rateds in West Bountiful


Address

698 W 500 S, West Bountiful, UT 84087

Website

www.thrivepetcare.com

Contact

(801) 294-5960

Rating on Google Maps

4.80 (622 reviews)

Open on Google Maps

Working Hours

  • Friday: 7 AM to 5:30 PM
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 7 AM to 5:30 PM
  • Tuesday: 7 AM to 5:30 PM
  • Wednesday: 7 AM to 5:30 PM
  • Thursday: 7 AM to 5:30 PM

Featured Reviews


Frequently mentioned in reviews: care (21) dogs (15) blood (11) staff (10) doctor (9) appointment (9) visit (8) Animal (8) Care (8) Center (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Evelyn L. 2 years ago on Google
    I am blown away every visit by how kind, caring, empathetic, creative, and down right wonderful this clinic is. Taco went in for a tooth cleaning yesterday. He loves going to the Animal Care Center and is best friends with the staff. They walked me step by step through the process and offered to trim and paint his nails. They also did blood work, x rays, put a sealant on his teeth, gave me a bag of dental goodies, and did a few hours of doggy day care. Taco doesn't like to be left alone in a kennel so these amazing people held him in a sling as much as possible. They make every interaction a positive one. They also offer fear free visits where you bring your pet into the clinic, and they socialize with them and give them special treats and THEN give you $5 off your next visit. If I had to drive an hour to take him to them I wouldn't mind because they are just that amazing.
    2 people found this review helpful 👍

  • 5/5 Melanie O. 2 years ago on Google
    We love Animal Care Center. They're always so good with our little corgi. He can be anxious, but they're so patient with him and make sure he's taken care of. Dr. Lindsay is wonderful. She always calls to let us know what she's found and our dog's general health, plus her recommendations. She explains everything very clearly and lets us know what's normal and what she's concerned about. It's very comforting to have it clearly laid out like that. Definitely recommend!
    1 person found this review helpful 👍

  • 1/5 Jennifer C. 1 year ago on Google
    8 months after first visit and 5-star review, I must update to 1 star. A doctor here diagnosed my cat with hypertrophic cardiomyopathy, a progressive and incurable heart disease that has a prognosis of two years once symptoms develop. The goal was to monitor closely and hope he never developed symptoms. She put him on two heart medications, a blood thinner and one for blood pressure. I trusted this diagnosis because they performed several tests and got images of his heart. I was told to bring him back in three months for a follow up. Three-month follow up, the doctor no longer worked there so my cat saw someone else. This second doctor never came to speak with me and did not give me any information after the visit. I only saw front-desk clerical workers. I called several times to request a post-visit evaluation and was told I would get an email. I finally got a call one month later, and the doctor sounded very unsure of anything. She told me that my cat's blood pressure was a bit elevated, so I needed to double his blood pressure medication and then bring him back in a few more months. I doubled the medication, but I then found a veterinary cardiologist to take him to at MedVet SLC. She performed all the same diagnostics and imaging, and then she told me that HIS HEART IS HEALTHY, DOES NOT HAVE HEART DISEASE. The Animal Care Center doctor had told me this was not a disease that could be cured or get better, and the cardiologist confirmed that. This means he was misdiagnosed. I immediately asked if the medications he had been on have been harmful since he doesn't need them; thankfully, she said no. He could stop the blood thinner immediately, but we had to ween him off the blood pressure medication. I asked HOW could they have MISDIAGNOSED something so crucial, especially with all the tests and imaging they did (that are not cheap). The cardiologist was very diplomatic and said that sometimes general practitioners can miss things or might not be able to see what a specialist can see. She also said that a lot of veterinary offices use imaging services that are not done by specialists. At MedVet, the cardiologist herself did the imaging. She said the heart can be tricky and the imaging often is very angle-specific, and a specialist knows how to get the imaging just right. I will never go back to Animal Care Center. Rather than misdiagnose your pet and put them on medications he/she doesn't need, they should say, "We think he might have a heart condition, but you should take him to a cardiologist." Thankfully, in this case, the unnecessary medication did not harm him, but what about other types of mistakes on other pets?? Not to mention the fear and sadness and stress I experienced worrying about my cat having a heart condition that would likely cause an early death! Also, having a new doctor do the follow-up who then never spoke with me or gave my any information about the follow-up visit until after many phone calls requesting it. And then it was just a phone call telling me to double his unnecessary medication. Unacceptable! I guess this place is fine for just regular visits and the basic issues pets experience, but if your pet has anything serious, please seek out a veterinarian with more education, training and expertise! We do it for ourselves and our human family, so why not for our furry children??
    1 person found this review helpful 👍

  • 5/5 Kerri F. 2 years ago on Google
    I love Animal Care Center and wouldn't take my fur babies any place else! The Vet's love your pets as much as YOU do!
    1 person found this review helpful 👍

  • 1/5 Davis M. 2 years ago on Google
    Horrible customer focus and experience. Originally brought my pups here off good reviews but I honestly don't know how they've managed to get as many good ones as they have. I had an in room appointment scheduled for my two dogs (both of which have a bit of anxiety). They pushed me very hard to do a drop off appointment which I declined several times as my anxious pups wouldn't do well locked in a cage waiting to be seen. I don't understand why a drop off appointment would be beneficial at all because the only benefit I can think of would be that the center can just lock the dogs up while they wait rather than have to be accountable to the dogs owners. Two days before my appointment that i had scheduled far in advance they canceled my appointment because the vet I was scheduled with was no longer with them. I then tried to reschedule several times but could not reach the office. One day I called at 430 and they were closed (operating hours shows they should have been open) and a few other times I called they were closed for lunch. The phone coverage is horrendous. When I finally did get in touch with them the office said the people I had to schedule with were out and if I didn't talk with them I wouldn't be able to get an urgent appointment. They called me back the next morning and AGAIN pushed for a drop off appointment. I declined and they said the soonest they could get both my dogs in would be a month later. This is the same info the lady gave me the night prior so I don't understand why I had to talk to someone else to hear the same info. One of my dogs is having trouble eating due to a tooth and he needs to get in but I cannot take off multiple days and need to get them in on the same day. They do not care about our dogs, or us and I will be taking my dogs elsewhere.
    1 person found this review helpful 👍

  • 5/5 Clybe S. 2 years ago on Google
    Dr. Malia and her staff were so friendly, they made my doggie calm during the exam. She was very thorough w/my elder pup. She gave me a plan to help w/my concerns. I now have options and clarity for my aging pup! Thank you so much animal care center: Airport! I loved the care you gave to my girl!
    1 person found this review helpful 👍

  • 5/5 Wes M. 3 years ago on Google
    Far and away the best vet service I've ever seen. They go above-and-beyond to make sure that your pet is comfortable and that you're informed and involved. Excellent communication and fair prices. You can tell that they really care. I won't go anywhere else. Could not be more impressed.
    1 person found this review helpful 👍

  • 5/5 Michael W. 1 year ago on Google
    Great place, we have 3 yeay old chihuahua who loves the staff an veterinarian an they love her. We also have a less year old Yorke seen by the veterinarian an also loves the staff. Animal care center is the place we will take all are pets to.

  • 5/5 Becca G. 1 year ago on Google
    I have never had a vet that seemed to actually care so much about my animals until animal care center. I love that the vets get down on the floor with my pets to make them comfortable and will call me personally to discuss follow up care and test results. I recommend them to everyone!

  • 5/5 Elisha W. 1 year ago on Google
    I took my sweet puppy here. It was his 1st time,as well as mine. I grew up with dogs, love dogs! I haven't been able to get a dog for 16 years due to marrying an asthmatic with allergies to all animals. So I am BLESSED we found this particular breed!! #answeredprayers Anyway, the team here made everything easy and comfortable for me and my pup! Apparently, staff was having "a rough day," and they don't get many new puppies. So our visit made their day! Win win! They also take a cute little personal picture with his name and fun facts to post on their social media. Thank you, A.C.C. crew! On a personal note, it's amazing how things work out in life sometimes... In remembrance of my cousin Garrett, his fiance Kel, Sage, and dogs!

  • 5/5 Stephanie K. 1 year ago on Google
    My dog had an emergency and was in some pain. I called numerous vets, and Animal Care Center was the only one to even consider helping me. They squeezed us in for a consultation the next day, getting my dog on meds, and surgery was the next week. They were so kind and reassuring. I will be taking my dog here from now on. They are amazing!

  • 5/5 Rachelle F. 11 months ago on Google
    I had made an appointment to get my Bernese mountain dogs blood work done for her teeth cleaning in a couple weeks. About a week before blood work, my girl started limping, I called animal care center in west bountiful and they said they could examine her when she comes in for blood work! I was super relieved they were able to look at her the same day and didn't have to schedule a whole new appointment. The day of the exam I was not able to answer my phone when they called. I was very impressed by Dr. Porters voicemail. He was thorough in his explanation on what to do next, it helped ease my mind and gain confidence in animal care center to take care of my fur baby. Thank you!

  • 5/5 Valerie H. 1 year ago on Google
    Dr. Porter and his team were amazing! I called the morning of and they were able to see my dog for an emergency visit even though it was his surgery day. Dr. Porter was very thorough and provided the best care for our elderly pup. This is our vet for life!

  • 5/5 Megan S. 1 year ago on Google
    We have taken both of our dogs here since 2014 when we moved to the area. The staff is great and the vets are super friendly and knowledgeable. Unfortunately both of our dogs passed away due to old age in the last 5 months, and the end of life care shown to our pets and to us was outstanding. I cannot recommend Animal Care Center enough!

  • 5/5 Camden E. 1 year ago on Google
    They show so much care towards the animals, and are excited! Definitely get the job done well, both my dogs were in a great mood after.

  • 5/5 Liz D. 1 year ago on Google
    In the past my animals have always been so scared to go to the vet, but our Mini Aussie-Doodle loves to go to this vet! I really like that they have free monthly weigh-in for our girl especially as she grew from a puppy to an adult. The staff gives her a treat every time they take her back to check her, so by the time she had to get fixed and chipped, she loved going there, and being with them. Also when it was time for her follow up she was still excited to go to the vet! They did an amazing job! We can't even feel or see her scar.

  • 5/5 Amanda W. 1 year ago on Google
    We sought end of life care for our beautiful dog of 15 years. The staff are extremely courteous and kind. Although going through a difficult time, we had the best of care; our dog and us.

  • 3/5 Jacky H. 1 year ago on Google
    Update: Our regular vet from the airport location contacted me and SHE informed me the two locations are not associated anymore. But she was able to give the go ahead to get our prescription filled. 5 Stars Airport location. Changing from 1 star to 3 for bountiful. Because this could have been communicated during the 3 phone calls we had with them. —— Original: They refused to refill my dogs pain med prescription even though he’s been on it for years, it’s for a chronic condition, and he just had a blood test a few months ago (he gets one yearly BECAUSE of this medication), only because that specific doctor on staff had not seen my dog before, apparently having his ENTIRE medical history on file wasn’t enough to determine his bone didn’t grow back from FHO surgery and he still experiencing pain. In all the years I’ve gone to ACC I’ve never had this experience. I’ve always recommended ACC to everyone I know. If it weren’t because I love our regular vet at the airport location, I would completely switch clinics. But I absolutely will never have any of my 5 animals seen by this doctor at this location. They offered me “donated” medication after I argued with them, but still refused to actually “prescribe” it. What a joke.

  • 5/5 Regena B. 2 years ago on Google
    I am so glad I did my research ! This Care Center is Amazing , Fear free Visits , affordable ♥ compassionate. We have been having issues from a freak stick accident with our boy Remy , Thanks to Dr. WRIGHT and her team he is on the mend ! And now we have our forever trusted Vetrinarian and Crew to support us in our Vetrinarian needs for our furbabies ! Special shout out to Kailey at the front desk for coming in on her original day off to make sure Remy and I were confident and comfortable. All of the girls who watched Remy and took good care of him while he was there Thank You truly from the bottom of our hearts. You are all our Heros.

  • 5/5 M. M. 2 years ago on Google
    Dr. Lindsey is amazing! She is the best veterinarian we've ever been to. She knows what she's doing and explains everything. She is very intelligent, compassionate and empathetic. The entire staff takes such good care of us. They take the extra time to answer all of my questions with kindness and accuracy. The vet tech Shauna, physical therapist and all the receptionists were so helpful and showed true compassion. This is the place you want to take your fur baby to.

  • 4/5 leslie j. 2 years ago on Google
    I was very impressed with my doctor. It was the first time I have met her and she gave my dog great attention. I was sorry that in order to get my dog an ultra sound it would cost me $750.00. I can't afford that after spending $700+ for the day of her care. My vet in Boise had doctors in house that could preform the ultra sound at a reasonable cost. I am hoping they will train the in house doctors how to do a ultra sound.

  • 5/5 haley b. 2 years ago on Google
    Conner AKA mitten had the best first vet visit here. Even after getting a few pokes, he was still all over the vets. This place is amazing!! We’ll definitely be enrolling in the kitty kindergarten soon!


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