I have really appreciated all the therapists at Massage Heights in West Des Moines. I was fortunate to find them when I did. Every week for the past three years I have been receiving massages for my migraines and lower back pain and it has helped tremendously. Whenever I needed to change or add an appointment, Stephanie worked with me to resolve it. She has been a life saver!I cannot express my gratitude enough for the services that I have received. Thank you!

Horrible Customer Service/ Management. They signed me up for a “monthly membership” without even letting me know what I was “signing” up for. Employees are clearly “unhappy” there and huge “turnover.” Said that they are unable to issue me a “credit” and are “booked up” until August- but, I have only 2 weeks to set up an appt. Go to “Massage Envy” or “Spavia.” This organization is an absolute “NIGHTMARE” to deal with.

So relaxing! We've enjoyed being customers for years, but recently they've stepped it up a notch. Place looks great and the service has been awesome.

Good experiences over many years overall, but not with a certain male therapist who went on and on about his (very conservative) political views and some inappropriate comments about my body/massage techniques. Eta--i had a really great conversation with the location manager and she assured me this therapist was no longer with the company and she offered a wonderful incentive to return and try them again. With conscientious management like this, they earned another shot.

I’ve been coming to the West Des Moines location on and off for 10 years! I’ve pretty well stuck to my same massage therapist (Kasey) and absolutely love her! Every once in a while when I can’t get in to Kasey they will sneak me in with another therapist and Stephanie always knows who will best suit my needs ! Even when scheduling they know what days work for me and make sure I book in advance or I would never remember (or get in) ! Whether I’m in for my back pain or if I just need an extra day for myself, I love this location. It’s always cozy, clean , and SMELLS AMAZING ! So amazing I usually have to have a candle or 2 on my way out !

Absolutely love this location! From the awesome ladies in the front that great me through the door and book my apts to my amazing therapist Casey who i cant wait to see again! Recommended 90 mins with hot stones with her! Excellent experience every time i go!

Stephanie is literally the worst manager. Every single billing cycle they have to call me and ask me for the same card they have on file! Most companies you can’t stop from taking your money, this lady cannot figure out how to use the card on file smh. Oh and then she’s a real peach when she does talk to you on the phone. 10/10 do NOT recommend this location until they get their management trained.

I’ve never had a bad massage here and more importantly - I’ve had some really great massages here! To add to that, their esthetician is amazing! I always leave feeling like a brand new person with beautiful, glowing skin! Atmosphere is nice. Facility is always clean and welcoming.

Warming welcoming environment. Really love the people at this location. The manager Stephanie is very accommodating! ❤️ Book with Massage Heights WDM

You take the bad with the good at this place. First, there were some scheduling issue that required my appointment to be moved. I wouldn't typically mind this because I understand it can happen but, in reading other reviews, this appears to be a pattern with this location so I thought it was worth the mention. When I arrived, the front desk staff was very nice and I filled out a quick ipad questionnaire before waiting only a couple of minutes before my massage. So far, so good but no one confirmed which services I had signed up for, which became a problem later. My massage therapist took me back and, as is typical, asked me about sensitivities and problem areas. He felt around my back for tight spots and I appreciated the thoroughness. I made it clear that my lower back is very sensitive to pressure but he seemed to take this as a challenge and said I'd have to feel the pain the get the muscles to relax...this seemed very odd. Once we got going, my biggest pet peeve any time I get a massage is when there's a ton of talking. I'm there to quietly relax and it feels rude to tell them to just be quiet but my nonverbal responses should be a sign and he did not get the hint at all. There was SO much talking. Constant stream of chatter. Like...nonstop talking. The massage itself was a mixed bag. The pressure was good and I could feel myself relaxing but instead of running over my muscles a few times and actually massaging, he just kept talking and pressing down and holding a random intervals. I didn't really feel like my back got a thorough massage. I also signed up for the foot scrub, the hot stone, and a facial massage. The hot stone were great. The foot scrub is totally not worth the money. It's a pretty useless add-on, I got nothing out of it. I can't tell you how the facial massage was because I never got it. The therapist assumed I had booked a full facial instead of the facial massage add-on and I didn't know any better having never been there before. In the end, they took it off my bill so I wasn't charged for a service I didn't receive but I would have liked the facial massage. The massage ended up feeling like more of a physical therapy/chiropractor appointment than a relaxing massage but my muscles are a little looser so I suppose the end goal was met? I was disappointed they didn't offer me water right after the massage. Every other place I've ever been to has done this because massages can be dehydrating. The last big problem came at the very end of the session. My massage therapist was talking to me about my terrible posture, which is right on the money and I didn't mind. But instead of telling me to hold my shoulders back he told me to "stick the girls out," referring to my breasts. I did not appreciate this comment. I said nothing about it there, mostly because I wasn't interested in hearing empty apologies, but it was in poor taste and at the end of the day, I won't be coming back here for a massage again.

The staff at the West Des Moines location are outstanding!! Very attentive to your needs. The massage therapists are fantastic at working the areas your body needs most. The front desk staff, Stephanie and Vicky, are always so cheerful and make you feel special at every visit!!

This review is not a representation of the location, cleanliness or massage therapists, but a representation of the receptionists and manager who changed my appointment time without consulting me. I have cancelled my membership due to poor business standards. My appointment time was changed without being asked or even informed. To their credit, they did send a 24 hour pre-appointment confirmation with the new time, but in my multiple years as a Massage Heights member this has never happened, so honestly I didn't read it clearly and confirmed trusting that things were as planned. I would expect a change in appointment time to be relayed to me through a phone call, and much sooner than 24 hours in advance. When asked if they would reimburse me for the 30 minutes of my appointment I missed, they said no because I confirmed it. If that is their sticking point, that's their choice, but that is no way to run a business. If anyone, in an industry, needs to change or modify an appointment, the expectation is that they call and consult with the individual it will affect. All in all, I admit that I dropped the ball in reading the pre-appointment text, but they will not admit any wrong-doing in this situation that lead to me missing half of my massage. Admitting you messed up is not weak, but the manager and team here sure have a hard time admitting their part in this fiasco and taking responsibility. They are taking $30 for an unused half hour from me but losing many months of future payments from my membership because of their stubbornness and miscommunication. Had they made things right I would not have cancelled my membership and I surely wouldn't be writing this review, but it's worth knowing that the management at this location is poor and I would advise finding a different location or servicer in general.