New ownership is terrible. Used to love this place. Put an order in for delivery. My phone died at the time of the delivery. There was no attempt to knock on the door or ring the bell to my apartment. They took the food with them as they left. There were missed calls on my phone when I turned it back on. I then tried to contact them multiple times and was ignored I then had to use a different number because they had blocked me. The owner began swearing at me and telling me they don’t deliver food twice, after taking my money. Demanding I come for pick up if I wanted my food. Terrible service. Never eating here again. I would like a refund of my $20 please.

Great TSO = GREAT FOOD, place may not look high end especially for West Hartford but packs a punch in quality and flavor and these folks are open longer than the other lazy places. I uploaded the menu as 99% of restaurants in CT don’t know the internet exists lol.

I’ve ordered a few times from them (delivery) and the food is fresh, delicious and perfectly seasoned. Last night I ordered the House chow mei fun and fried calamari and they were both so tasty. Portions are generous and there was a lot more protein and mushrooms under the noodles. I kept finding more pork, chicken and shrimp, so they are not stingy when it comes to that. They’re also accommodating to my ingredient allergy, so I can enjoy my food without fear. I’d eat from there every day if I could.

This place is GREAT! Everything I ordered was fantastic and very fresh. Portions are big and the front desk lady is very kind :) will be returning soon!

This is by far my favorite Chinese place in the world. The prices are more than fair and the food is always fresh and exquisite. It has that classic “Chinese place” taste. The staff and owners are so kind, they even gave me a free drink when I didn’t have the money to pay. That is caring about customers. This place has become a regular in my house.

They have great food and I'll order from them again but I'm still complaining. Have always had good experiences in the past but today I'm upset by their had attitude and lack of service. I work in the food industry as well and you can't talk to customers however you want just because you want to close and go home. When you place your order 45 minutes before closing but they tell you the delivery driver went home already. I unfortunately have to let people come in and sit down to have a full meal where I work even if it's ten minutes before we close. They can do better. Especially for a semi regular customer who always tips 18 to 20 percent for delivery on top of the delivery fee and tax.

Ok, so let's get this settled upfront. This is not authentic chinese food HOWEVER (!) it is the best American style chinese food that I have found in the area. I was very hesitant to order from here given the lackluster ratings that I saw online. I was next door at the nail salon getting my hair done and I was STARVING! I ordered out of sheer desperation and let me tell you.... I am so happy that I did. I ordered three dishes.. sesame tofu, eggplant in garlic sauce and some Mapo Tofu for the hubby. I came home and opened the sesame tofu...it smelled divine. Took my first bite...it tasted divine! I took my 12th, 13th, 14th bite and could not stop eating. Seriously! I ate a bit of the eggplant which was very plentiful and it was almost as good. Which is not to say that it was bad in any way, shape or form. It was excellent but compared to the sesame tofu, man...that stuff is good. Again, disclaimer, this is pure american style chinese. I thought maybe I was just starving and so hungry that anything would taste good but when my daughter got home and tried it she thought it was magnificent as well. Let me tell you, it took a lot of restraint to save some for her but the portions are very plentiful so that made it a wee bit easier! I also had some left for lunch the next day and it was just as good! My husband liked his Mapo Tofu. He is a bit spoiled because the Mapo Tofu at Shu in West Hartford is the friggin bomb diggity! We have tried the mapo tofu at various other chinese restaurants across the state over the past several years and none of them can reach what Shu delivers (I digress because that is a whole other review). With that being said, he said it was the best Mapo after Shu. It was also nice and spicy, which we have found that a lot of the other chinese restaurants shy away from. His only complaint is that there could have been a little bit more minced pork and not to have such a fine mince. But overall, he really enjoyed it which is high praise coming from him....he sometimes like to complain about food a little too much ! The food was ready quickly, it was piping hot even after bringing it home and the staff was very pleasant. It is mostly a take out style joint but there is a sitting area with a few tables that was nicer than most take out joints in the area. If you are looking for good American Chinese food...look no further. Run to Great Tso. After all, great is right in their name and they lived up to that expectation in my eyes.

It was my Wife and I first time ordering from here, When I called to place my order, The Woman that I spoke with was very sweet and nice, The food was Delicious, Excellent! We're going camping this week, But when we come back, We will be ordering Again 😊

We ordered the fried dumplings, eggdrop wonton soup, Szechuan wonton in red chili sauce, and vegetable fried rice today. Absolutely delicious and delightful! We will be ordering from them again and again!

I have ordered food here a number of times, and each time I receive it, I have nothing but positive comments. The MENU is extensive which shows you the cooks knowledge of various regional cuisines. She is always very pleasant when I come in, give this place a try - you will like the food.

Not only was the food excellent and tasty, service was exceptional. They gifted a free 2 liter of soda for no reason other than the kindness of their hearts. 100% will be my go-to Chinese delivery in West Hartford.

This is our new Chinese restaurant! So many variations of delicious dishes…The food is always so fresh. We find them so pleasant when we come in and I highly recommend Great Tso Restaurant!

They have live and dead roaches throughout their whole establishment and they have horrible customer service. They have horrible way of how they proper and handle their food and I don’t know whoever that guy is on the phone when you called and every time do you want to talk and stuff the rush you off the phone or hang up in your face I don’t understand why this establishment is still there.. they set up and lied and say they didn’t have any more hot mustard when they did it was a whole pile of it. They need a whole new establishment and they most definitely need new people ASAP.!!

Since discovering Great TSO I’m ruined for all other Chinese restaurants. Food is always amazing and hot, and often comes before they say it’ll be there. Friendly drivers and great food! Always wonderful!

Wonton mien soup tasted like soapy dish water, looked like it too. I work in the food industry and would be embarrassed to serve such bland food. My fried rice also tasted like soap. Maybe you need a new dishwasher or something but as far as this restaurant goes I’d rather go to a chain joint rather than here. At least they can do flavor. Y’all should watch some uncle roger. He’s not even a cook and he’ll teach you at least how to make your fried rice taste good instead of like the soap my mom washed my mouth out with 20 years ago 🤦‍♂️