My wife wakes up very early and drives three towns over to go here. This morning she was five minutes late due to absolutely torrential rain and unsafe road conditions. They wouldn't let her in. Now she's driven over an hour in awful conditions and came home crying. Is this how you want your customers to feel, Cyclebar? UPDATE: My wife called to cancel her membership and they gaslighted her the whole time. Any place that abuses their customers and blames victims is not the kind of place we want to be.

Very unprofessional and rude. Came two min late and couldn’t even get into class. No where in the website does it state to arrive 15 early to get full measurements. Management gets very unprofessional and says “Not to be a BITCH…” which I found very offensive and goes on a rants with a sassy attitude. Her tone was just not sitting rite with me to the point where I had to put my HEARING AID volume all the way down to not get myself overwhelmed. Your can’t even reschedule so if you paid for a drop in you’ve lost it. If I could give zero stars I would gladly do so.

This place is amazing! I love the energy of all the staff and they really work to help you get the most out of your workout. They’re so kind and the environment is so nice. I also really, really love the music and the work out. You can go at your own pace and it’s nice and dark so you’re able to just zone out and not feel uncomfortable by thinking that people can see you.

AMAZING PLACE!! Since they have reopened, the new owners have been BEYOND caring and cautious of the health and safety of the members. The energy and positivity in the studio is like no other. Call to book your bike!! Then you can see it for yourself! Don’t forget your mask!

I absolutely LOVED this place! I had been feeling down on myself lately, unmotivated, and anxious during these uncertain times in the world. The Staff made sure to make me feel like all will be okay, they gave me a GREAT workout that helped ease my mind. This helped me get motivated in all aspects of life. This is more than just a workout, I will definitely be back.

SAVE YOURSELF THE TIME. No consideration for past members. I had been billed for my last month as I had to cancel due during the start of the pandemic and was communicated countless times that I would have 30 days left to use (which I was billed for). Fast forward till now, with 0 communication and countless calls reaching out- I am now unable to use any of the rides I had paid. They are conveniently under new ownership, and not to mention has a new manager with poor customer service or care for retention of members.

This is a great spin spot! The class was challenging and fun with great music. I felt like the expectations for rpm were reasonable. As a moderate spinner, I thought that most were attainable, and that is not always how I feel at other local spin classes. Not sure if I would choose cyclebar or tribe for the area. They are both good classes and comparably priced. The class rank and interactivity available at cyclebar is a neat add. Tribe edges out on positive energy in the class.

CycleBar has been such a positive addition to my life since I first started going in December. In just 2 months I have lost 20 lbs!!! But it has been more than just weight loss for me. The staff and community have been so welcoming and the energy of the classes is so contagious!!!! What an amazing place to just LET IT ALL GO!!! After a long day or week, I truly look forward to that 45 where I can get lost in the music, sweat, and always leave feeling amazzzinnggg. I especially love the you vs you concept. We get to see our stats (calories burned, max RPMS, watts and power points) after each class and it motivates me to be stronger and better than the last ride!!! I would reccommend this place to everyone!!!!!

Kudos to Raquelle, manager at Cyclebar West Hartford. She has been extremely helpful and responsive to a multitude of questions. Having staff like Raquelle and super instructors like Dan H. are getting CycleBar off to a great start.

Under new ownership and I have to say the customer service is terrible, from previous reviews I’m clearly not the only One who feels this way. Unprofessional now and impossible to get into classes to use the credits I’ve previously paid for before, they said they don’t expire and now they are off my account and want me to update my payment in order to use the classes paid for in March.. good way to lose previous members..

This place is awesome. They make working your butt off fun and I LOVE the music/environment. I will be back!

My favorite place to be! Every instructor there is amazing and they all offer a different ride experience so there’s something for everyone. Also great class times are offered so I know I can always fit it into my schedule. Great, clean space. I have the unlimited rides membership and it’s worth every penny!

Great classes always! Had Holly leading the class today and she was amazing and had a great soundtrack. The entire team are really nice and always accommodating to everyone’s abilities. Go-to place when I’m in weha.

Live, laugh, LOVE CycleBar!! This place has been completely life changing for me. I've become obsessed with the people, the atmosphere - everything. And if you want to do a private event, Cher and Di are so accommodating. I hosted a ride for my birthday and everyone had the most amazing time. Huge shoutout to Holly for being such an incredible instructor :) I'm so glad I found CycleBar West Hartford!

What a great experience! Class was fantastic, staff extremely nice and helpful. Instructor encouraging. A very fun and challenging workout. Would recommend signing up and being a regular. You will not regret it!

I come here when I visit my family in CT and I LOVE it! It's very reasonably priced for the quality workout you get every single time! There are a bunch of different trainers (all incredible) who offer something new every worlout! Highly recommended for anyone as their everyday gym or if you are looking for something different every once in a while.

The best cycle studio in the area! Team members and coaches are friendly and motivating. The music and the work out are amazing. Prices are reasonable. Highly recommend

What an amazing ride. Never tried this before so I came with zero expectations. No commitment or cost to go for my first ride. The coach and staff were positive, encouraging and motivating. Cyclebar is truly a studio with music and lighting set up to take you away from the daily grind and into a whole body workout experience. I am hooked!

Poor management. Extremely rude and inconsiderate.

CYCLEBAR!!!!! You are a home away from home for so many people, including myself. When I started to going to cyclebar, I had no idea where I wanted my fitness goals to go.. all I knew is I wanted to feel better. Cyclebar not only changed my outlook on fitness, but gave me so many lifelong friendships. Cheryl & Di- you will forever be family!! If you haven't made it down to cyclebar west hartford, please do.. best place on earth.

Website advertises first ride free. I put in all of my information and received a confirmation email congratulating me and confirming my spot in the class. About 45 mins before the start of class I received a call from the owner stating the first class was not free and there would be a $15.00 fee. I understand things happen but due the confusion and misleading website I would have hoped in the honor of good customer service they would have still allow me to attend the free class, since I got an email confirming I was all set and telling me to arrive 20 min before. They called me 20 min before I’m suppose to arrive which I thought was very inconsiderate. They did apologize for the confusion, but I could tell the owners really did not care. I'm sure the workout would have been great but the culture and atmosphere is equally as important when investing in a gym membership

I took a class last week as part of a private class for a birthday celebration. Everyone had a great time and they went the extra mile to make it special for the occasion. I really enjoyed all of the little competitions the instructors incorporated to make us want to push ourselves, but also have fun.

CYCLEBAR IS LIFE!! The team here has literally rejuvenated my fitness training. As a former triathlete, I’ve spent my fair share of hours “in the saddle” logging miles on my bike. After falling off from the sport, I’ve found my gym regimen to become stagnant. Cue the folks at CycleBar!! Not only do they offer an array of convenient and challenging classes and meticulously maintain the entire facility, they immediately make you feel like family. I am hooked, and my week is not complete without a ride or two with Leanna, John, Ashley, Gaby or any of the CB West Hartford team!!!

I attended CycleBar for my girlfriends private birthday event. CycleBar takes spin class to a fun and new level. It's my first time spinning at CycleBar and I had a great time. Holly is amazing!

Overall great experience! Staff was beyond helpful setting up and was very professional and encouraging. A great and positive time!

First ride is not free! I do not have multiple accounts, never been to a spin class before and was not notified of the policy!