Starbucks image

Starbucks

Restaurant Cafe Bar Coffee shop Breakfast restaurant Coffee store Espresso bar Internet cafe

Seattle-based coffeehouse chain known for its signature roasts, light bites and WiFi availability. People often mention service, drink, Starbucks, great, staff, order, coffee,


Address

2475 Albany Ave, West Hartford, CT 06117, United States

Website

www.starbucks.com

Contact

+1 860-236-7778

Price rating

$$ $$

Rating on Google Maps

4.30 (220 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 5 am to 8:30 pm
  • Wednesday: 5 am to 8:30 pm
  • Thursday: 5 am to 8:30 pm
  • Friday: (Good Friday), 5 am to 8:30 pm, Hours might differ
  • Saturday: 5:30 am to 8 pm
  • Sunday: (Easter), 5:30 am to 8 pm, Hours might differ
  • Monday: 5 am to 8:30 pm

Featured Reviews


Frequently mentioned in reviews: service (12) drink (11) Starbucks (10) great (7) staff (6) order (6) coffee (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Rebecca K. 5 years ago on Google
    The staff was super helpful... Helped me use the Starbucks app. And offered to make me a new drink if I added a shot of cinnamon syrup and did not like it. Now that service great service. I love you Starbucks 💖
    2 people found this review helpful 👍

  • 1/5 Daeyoung L. 3 years ago on Google
    I feel like this is happening to all of Starbucks in general where every store is heavily understaffed. The wait time is significantly longer than prepandemic, and the service has tangibly worsened. It’s not necessarily the partners’ fault though because they all seem just overwhelmed by the deluge of orders on any given day.
    2 people found this review helpful 👍

  • 1/5 Hipolito S. 2 years ago on Google
    The worst place for pick up Uber deliverys specially if you are latin, everybody come into the restaurant and take Their coffees, but the latin people They need to ask you if this is your order when you try to get it.
    2 people found this review helpful 👍

  • 1/5 Dahiana R. 1 year ago on Google
    If I could give it 0 stars I would …Me and my wife come here regularly. Today was a problem. I usually get my Strawberry Açaí lemonade refresher and a warmed croissant. Today I just ordered the drink. It seemed that the lady was being trained. Love to see new faces :) nothing wrong with that. I was watching the trainer look at the trainee on how to make the drink.. my drink. He didn’t give her any instructions, didn’t help her out even when she was unsure and asked. when she was done making my drink, he decided to tell her that she was short on the drink to add more ice and strawberry. My wife spoke up for me and told them they made the drink wrong and the trainer told her with attitude how they make the drink she told them how it’s usually done. He didn’t like that she answered and another worker came over to help us out with the drink it was great after that.
    1 person found this review helpful 👍

  • 5/5 Luke T. 2 years ago on Google
    This store location is incredible. They have the friendliest staff, they treat customers with respect, kindness and authenticity. I thoroughly enjoy getting my coffee there. It’s worth going out of your way to start your day there. Exceptional store and employees.
    1 person found this review helpful 👍

  • 5/5 David Mayo (Darwin M. 2 years ago on Google
    The staff is always friendly and clearly very motivated. The barista named Jon is always so helpful and personable. Always great service even during the busiest of rushes.
    1 person found this review helpful 👍

  • 3/5 Moses D. 1 year ago on Google
    3.5/5 ⭐️.Typical Starbucks service but parking sucks. They share parking with other stores. During covid wind down, they had reserved parking for pick ups. Now, people park in the closer spots for hours, forcing regular pick up persons to find parking sometimes three or four rows over. This especially sucks when it’s raining or snowing hard, or you have kids. Wish they would return to having reserved parking for pick up only. Staff are usually friendly but sometimes slow. Have had instances where I have waited 20 minutes past my pickup time.
    1 person found this review helpful 👍

  • 5/5 Salim İdris T. 1 year ago on Google
    The staff was great. Friendly and kind. The music was a bit loud but good for reading or studying. Coffee was good so overall a nice place.
    1 person found this review helpful 👍

  • 1/5 Khalid Yusuf (. 6 months ago on Google
    I ordered Venti size and its full of ice only Then i made a second order with less ice as you see the cup on the right its full of foam to make it like the cup its full loll what a scam i paid $6 for each cup and its just for the ice or for the foam Scammers
    1 person found this review helpful 👍

  • 1/5 Ryan T. 1 year ago on Google
    I work at a nearby business and we love our Starbucks! One of our team members went there today to buy coffee's and breakfast for the clinic. When she was given one of the coffee's the lid was not fitting properly and was super loose. She asked for a new lid and was denied her request. She was then argued with about what she wanted in her own coffee... I'm so confused because those are two easily resolvable issues and I've always known Starbucks for their customer service. I went to sip my coffee and luckily was warned about the lid because it in fact popped right off. I just don't get why the issue wasn't able to be resolved in the store. We pay Starbucks prices for Starbucks service, if we can't expect that there are plenty of other alternatives at a cheaper cost that would be more than happy to ensure our coffee's can be enjoyed without having to worry about spilling it everywhere.

  • 5/5 Debbie & Kevin L. 1 year ago on Google
    The staff at this location is friendly and pays attention. Ty took the time to make a drink that wasn’t ready when I expected, and it was done right. Thanks for great service and well-made beverages!

  • 5/5 Penthida K. 1 year ago on Google
    A staff, a big guy who hands me drink, he really have a great service mind. 👍👏

  • 5/5 T. Y. 1 year ago on Google
    I placed a mobile order today and waited a bit longer than usual because they were running a little behind. From the minute I walked in, Noah acknowledged that I had been waiting awhile and checked in with me about which order I was waiting on and also thanked me for my patience. Overall, he was pleasant with others as well. I didn't mind the wait because of the great service he provided and appreciated him keeping me informed about my order. Overall, whenever I visit this location, the orders are timely and accurate--THANK YOU

  • 1/5 Anthony M. 11 months ago on Google
    This place is like a freaking clown show slowest service ever a bunch of people wandering around looking for something to do instead of helping the customers who are waiting in line for the simple coffee

  • 5/5 Migdalia R. 10 months ago on Google
    Basil was friendly and professional. Fantastic coffee and service.

  • 5/5 Agents of Buzzfeed U. 5 months ago on Google
    This was later in the day (around 5:20 pm). I wanted a peppermint hot chocolate. I just got off a 5 hour shift. The Starbucks near my work was out of peppermint today. I mobile order ahead of time knowing that I was at least 10 minutes away. When I got there, both my hot chocolate and my warm croissant were ready to go and were still warm. Yes they sometimes take sometimes but I love Starbucks a whole lot and will keep ordering their coffee and hot chocolate


Call +1 860-236-7778 Open on Google Maps

Amenities


  • Pets
    • ✓️ Dogs allowed outside
  • Parking
    • ✓️ Free parking lot
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Small plates
    • ✓️ Prepared foods
  • Popular for
    • ✓️ Lunch
    • ✓️ Breakfast
    • ✓️ Solo dining
    • ✓️ Good for working on laptop
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Kerbside pickup
    • ✓️ Outdoor seating

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