Wonderful experience with Scott, the hair stylist! He brought my hair to life and had helpful styling advice as well. Happy to return for another cut 💇‍♀️

So, if you want to come to a store and waste time. This is the store for you. I work nearby and decided to visit Ulta for some primer and foundation. Security guard was nice. The only person to greet me. I had to flag an employee and asked about Nars products. I was told that they don’t have it. I don’t mind, that they don’t carry it. I was hoping that he would say: “ we don’t carry it, but I can help you with another product” or Have you tried (name of product) ? Let me show you…” nope. I was really hoping for assistance. I was planning to buy something. I guess I’ll just drive to the nearest Sephora.

The 4 stars on this review are for Xavier. I shop at this Ulta a lot, let's just say I'm a little beauty product obsessed LOL. I had an issue in this particular store a couple of weeks ago, I asked to speak to a manager. There was a promotion that was advertised, that if I bought over $30 of a particular brand , I get 2 of their travel size products free. The free products I was supposed to receive were there on the shelves, but the manager said that she was not going to honor the promotion, even though the sign was still up. She said because they were not the products sent for the promotion, even though she acknowledged that these were the same exact products they were givingin the promo. But the bigger issue was the manager was really snooty and unhelpful. She told me she wasn't going to honor it, then looked at the cashier, and said I'm going to lunch, and walked away, super dismissive. While she was gone, I started asking another manager to help me, he was even more rude and dismissive. As I was talking, he just kept calling the next person to ring out, completely ignoring me. As a black woman, sometimes you don't know how to take this behavior, especially when it's coming from white associates. You don't want to always assume the race card, but it's hard not to when you see them responding to their other customers that are not black differently. As black people we are so used to being mistreated in stores, you can never assume that this is not the case. Insert, when Xavier notices all this and takes the time to make me feel better. He didn't go against anything they told me, or do anything exceptional... he simply told me, "I notice you shop here a lot. I want to make sure you're having a good experience, can I help you with anything." He even remembered my name from a prior visit. This spoke huge volumes to me. This small gesture restored my faith in the company, when I was walking out about to decide to become a Sephora only customer. He reminded me of some of the sales associates I've had there, that made me feel fall in love with this place originally, because they're so passionate about hair and skin, and helping customers feel seen and beautiful. I've met some really hreat sales associates there. Now that I'm writing this review, I wish I could remember their names, but I can clearly see their faces. Like these associates, Xavier who is in management, cares about PEOPLE. He doesn't care about only clocking out for lunch, and avoiding resolving issues.. He makes it very clear that he is there to help make your experience golden. Since this incident I've gone into the store a couple of times, Xavier still always remember my name and makes sure that I'm okay. it's like he felt how I was feeling ignored that day, and cared so much to make it right. I hope I'm not incorrect, but I think one of the snooty, dismissive managers is named Leslie. Smh Anyway, I also felt better because upon calling customer service, they did more than I expected to remedy the issue. (Even though the rude managers had assured me they would do nothing to help me either) smh. Bottom line, thanks to Xavier, the customer service team, and and the nice sales people I've encountered, this is still my home store...and I love it here. I live in the neighborhood and manage some of the large luxury buildings around here, which are probably a large chunk of this stores customer base. I have a pretty good amount of influence when it comes to directing people where to shop around here. I was totally ready to advise the hundreds of people whom I provide shopping experiences, to avoid this store at all costs. I was ready to tell them they will advertise specials, that they don't intend to honor, and they will brush you off when you try to get what's promised. But thanks to Xavier and the fantastic customer service team, all is well. He needs to be the GM so he can teach customer service as a first priority. It's really not about whether you say no or yes, it's how you say it.

Don, David, and another young girl (with colored hair - didn’t catch her name) were so friendly to my girlfriend and I! We both had a terrific experience. Thank you guys for making my girlfriends birthday extra special!

Xavier is the best!! So helpful, nice, and efficient. I would buy everything this man would tell me to definitely coming back to him.

I like it here better than sephora. You get anything you need

So I needed a curling iron and I had looked online and saw that they had some at Ulta and summit Target which was right next door. Well of course Target was sold out and they didn't have anything that would work with my hair. So I said okay. I'll go to Ulta and bite the bullet. I'm pleasantly surprised and thrilled to say that they had a marvelous sale going for Black Friday and I got a very nice curling iron for half. The cost. Sales are going on now so I'd say check out Ulta for your high-end beauty products

They have a short variety of perfumes. The service is always cool. I can't speak for other products.

Jazmin at the salon is a 💎 gem! She's done the best cuts and balayage for me. Thank you, beautiful!

Don’t come here if you want to test perfumes. I’m sure they have EVERYTHING locked up to deter theft or whatever, which would be fine if they actually had someone on standby to unlock the testers in a timely manner. I waited fifteen minutes and asked twice to wait for somebody to wander over and FINALLY help me. Basically they’re doing the most to deter theft but deterring actual customers in the process with this nonsense. Won’t be coming to this location again.

First time here and I didn't find what I was looking for but the customer service was great and they offered to order my item and they would cover the cost of shipping. Clean and neat location.