Unfortunately writing about a negative experience for both myself and my partner. We both came to this clinic for an eye exam as new patients. The service was good and the doctors were very kind. However, when we both proceeded to purchase new glasses using the prescriptions we were given, we came to realize there was something terribly wrong with the prescriptions. Both my partner and I could not tolerate the new prescription lenses we were given. When my partner had his glasses inspected by a local eyeglass shop to ensure they had been made correctly, the optician advised that he should have never been given that prescription as it was over double in strength from his previous - and he had no issues seeing with his previous prescription! Unfortunately, we are now both out $100+ for lenses that are no good. When I called the FYI to see if they could reassess the prescriptions we were given, I was advised that we would both need another brand new eye exam, with the next available appointments many months down the road. These eye exams would come at full cost, another $100+ each. Hence the costs paid for our initial exams were a complete waste. Unfortunately, we have lost our trust in this clinic and will be going elsewhere for ongoing optical care.

I don't trust anyone else in Penticton! Dr. Edworthy is excellent at what she does-- she caught a problem with my vision that two other Optometrists missed. Plus she is friendly and put me at ease. Thanks again! -Don H.

The staff at FYI took such great care of my daughter and I from when we walked in the door until we left. They made her feel so beautiful when helping her choose her glasses and put the biggest smile on her face. Highly recommend this company. They should be very proud of their service.

The staff are kind, professional and efficient. On numerous occasions, we have seen Dr Laycock for both routine eye health check ups along with a couple of urgent concerns. He’s thorough and patient, ensuring the client understands what is occurring at each step. The staff in the front have been amazing at helping us find the right products that suit our diverse needs and sense of style. I highly recommend FYidoctors for all your vision needs.

While on vacation in Penticton I had a very sore eye and they managed to squeeze me in same day btwn appointments. Dr. Laycock did a thorough exm and diagnosed I have a significant eye infection and some scarring in my other eye from my contacts. . He recommended I immediately make appointment to see eye doctor when home and in meantime prescribed drops. He called the next day to follow up on how the eye was feeling. I have never had this type of attentive service from a Doctor. Simply outstanding!

I have never in my life had the pleasure of dealing with such caring, customer oriented people. I had an emergency situation and everyone from reception to the Doctor went out of their way to help me despite being very busy because they are amazing. I wont go anywhere else.

I had a horrible experience with a unprofessional female staff member . I had Never been to the skaha location and the parking lot confused me! Fair enough my bad. This brunette lady spoke to with extreme arrogance from the moment she approached my vehicle. When I asked her where I should park then she put her hand on her hip and snapped the park over there it had free parking! and it was obvious she dealt with other parking in the drive thru spot. She stared at me and made me feel very uncomfortable being so aggressive. I said Jesus Christ and she responds I didn’t build the parking lot!! I then asked her why she was being so aggressive, and she said because I said Jesus Christ. Not at her or anything? I could’ve said a lot worse! I feel sorry for her coworkers because she has no problem being rude to strangers let alone patients!! Power tripping is Super unprofessional and might aswell call it bullying people with your “authority”

A screw came loose on my frames this morning and the lens fell out. I took the glasses to FYI Skaha and they immediately put a new screw in and tightened the other one. I was in and out in minutes, happy to see again and put my spare glasses away!! Thank you for the great service!

I have been going to FYI Skaha Branch for years. Everyone of the ladies I have dealt with have been great and so very nice without any pressure added. Makes deciding on a frame a positive experience!!

Love the people at FYidoctors Penticton Skaha Lake. They are very helpful, taking time to explain everything, from the eye exam all the way through to the types of lenses to get. Dr. Edworthy is very kind and never rushes. In fact she squeezes us in when needed.