The food is good, but every time I go in there what looks like the manager never has a hat or hair net on. So I have to worry about finding her hair in my food while she walks around the kitchen. Today when I went in another employee was not wearing a hat or a hair net either. I’ve worked in the food industry my whole adult life and know this is a big food safety violation.

This place was busy! There were a lot of employees behind the counter, they seemed to be doing busy work. One register was open. The order line was busy, people waiting for food and people waiting to order. This was approximately 1pm. I've eaten at this location before. It took about 20 minutes to get my food. The burger and fries I ordered were good, but not for the $15 I spent on them. I chose this place because it was close to where I was working.

Just go through the drive-through. Burgers are good, but the inside area is gross. It's dirty, and I did not want to eat there. We ate in the outside table that were wet. Good to know they are watering their grass, but not great for eating outside. I worked at a fast food place forn4 years... you gotta clean!

Indoor dining is not available after 8pm on Saturdays. I was excited to try the 1/2# Colossal Burger but it turned out to be more of a Boring Burger--rather bland & dry; not much flavor happening. New to area and so far much prefer SuperDeluxe, Killer Burger, Five Guys.

Fast food at it's worse. Greasy chicken sandwich, way over cooked onion rings..frankly I don't see all the hype about this place

Their online ordering is not good. It piggybacks orders to previous orders, and you can't get it to correct. FRUSTRATING! I tried to call the West Linn store but they didn't answer. I couldn't make an order and had to go elsewhere. Ugh! Teresa Bertrand, Long time customer

My family frequently visits Burgerville throughout the area and this was the first location to give us exceptionally terrible service. We used the drive thru and the attendant was not friendly in any regard, barely speaking to us and slamming the drive thru window open in what seemed like an attempt to startle me. I also forgot to ask for a water when ordering and asked for one in person. The attendant charged us for tap water without even mentioning there would be a charge! He also seemed super annoyed that I was asking for water at the window. Burgerville has always provided exceptional customer service and I was shocked to be treated in this manner, especially for how much money we spent on dinner. We will not return to this location.

My lady has never been to one of your restaurants, so we stopped in for a date night. The young woman at the register was really kind, friendly and told my lady to take her time. We ate and said have a good night to workers as we headed out and got blank stares except for a lady closer to my age acknowledged us and we headed out.

Got my order wrong twice, then got annoyed when I asked for what I ordered and paid for. I came home to Oregon after about 15 years and honestly, you just can't go home again. Fallen from grace.

Fries are killer here. I wasn't particularly fond of my Walla Walla burger but that was just my personal taste. I didn't care for the BBQ sauce and it was fairly small. I've had better burgers here. Regardless, I appreciate the local angle and the food quality is great.

Standard burger place but they have garlic aioli for dipping your fries which I've never seen before. Super delicious! Also they have unique shake flavors that we don't get back home.

It's been 2 months since I was last at this Burgerville and the same problem exists. Burgerville has about 6 quarter pound burgers. Wanting a plain burger I simply asked for a quarter pound burger plain and dry; no cheese. "Well, we have several quarter pound hamburgers. Which did you want?" Needless to say I repeated my request. Her stunned reaction sounded as of I had insulted her favorite aunt, but I repeated my request. "Did you want cheese on that?" Obviously, I stuttered, so I confirmed NO CHEESE! I then ordered a second quarter pound burger with lettuce and dressing only, again, no cheese! She then confirmed the order - at least it sounded as of it were confirmed. Having learned to check the order, I found both burgers with cheese. I looked at the receipt. One burger was entered correctly; it looks as if the price was reduced by $0.30 for the lack of cheese. Not so on the other burger; it listed no tomato and no pickles. Nothing about no cheese or discount for saving the cheese that was not desired. While they replaced both burgers; the one was plain, the other had sagging lettuce and catsup, when spread was requested. I guess I could say one gets what one pays for, but I didn't get what I asked for or what I paid for. I realize the work force in today's world is challenging, but I am at a loss as to the fascination Burgerville has with cheese. I am constrained to only add to my previous review. I am unable to offer an additional star ranking and I guess that is fair so that one doesn't repetitively "dime" a business. However, this is regarding a different encounter- a second chance- and they faired miserably. This was two months earlier: I am baffled at the obsession that everything must have cheese on it. I ordered two 1/4 pound hamburgers - I emphasize hamburgers. I explained I wanted one plain, meat and bun only; no cheese! The second was with lettuce, spread, pickle, and whatever; again no cheese. I also ordered a chicken and chips which saved the meal. When I paid, the cashier seemed to confirm the order was for 2 hamburgers, one specifically plain. My instinct was to check the order before leaving the window but I was tired from Friday traffic and hungry, so I just headed home. Oh what a surprise, both were imbedded with cheese. I could have returned but going back, explaining the staff's zeal to make everything with cheese, and going home to eat would have left me in a fouler mood than right now. I simply do not like cheese, nor anything else on my hamburger. It's bad enough to get the disbelieving looks that I would actually like to eat a plain hamburger but when the staff tries to second guess what I want and smother it with cheese, I get a little irate. Rather than make a scene, I can vent on your website that has been graciously offered. I do not appreciate wasting money on food I cannot (or will not) eat, anymore than I enjoy wasting time and gas to return to have someone get the order right the second or third time. Burgerville is not unique to this problem but I would love an explanation as to how one may place an order and have it filled correctly. My line for decades has been, "I want a hamburger plain and dry, nothing on it; just the meat and the bun." The usual response beyond the perplexed look is, "Do you want cheese on it?". Restraining the urge to inquiry about hearing loss, I confirm, "No cheese. Plain and dry, just the meat and the bun; no cheese." Alas, the staff who obviously are subsidized by the dairy industry, melts cheese into every book and cranny. Given the wages that must be paid, l would think employee training work include customer satisfaction - like giving the customer what they ordered or explaining why the request cannot be fulfilled. Your staff let you down, and flogging is no longer a permitted option. That said, how can I get what I ordered prepared and presented properly?

My teenager has been rude recently, so we're playing the silent treatment game. As a test of their willpower, I drove to this burgerville after school yesterday and ordered myself a strawberry shake, but nothing for them. I fully expected an outburst as a response, but to my surprise all they did was (furiously) type on their phone to their friends. Not a peep though. I didn't break my silence either, but I was laughing hysterically on the inside. Thank you Burgerville for this joyous experiment. A++++ would selfishly get milkshake for myself again.

Been coming here since I was a kid but since they revamped everything all they did was raise the prices and cut the sizes. Today I ordered the halibut sandwich for the first time in awhile. Such a disappointment. It used to be so big and now they use the same size halibut that they make for the fish and chips. So sad. And on top of that they ask for tip in the drive thru. Made the decision to eat somewhere else. Not coming here anymore