The PA that saw me (Nancy?) barely looked at me and sent me home. I very clearly had a bacterial infection in my throat and she did not order a throat culture or anything. Just kinda rude. I almost died because of this mistake as it got progressively worse. Now I’ve received a bill for $625 for the five minute visit. I had to visit another doctor two days after as my fever and the infection got progressively worse. Luckily this doctor was more competent and prescribed strong antibiotics and I got better almost immediately. I should sue for malpractice Update: nothing was ever escalated to their team.

The staff are nice, but the provider (Nancy, I believe) does not listen to patients, their medical history, or their needs. I only came in cause my primary is on vacation. I know the condition I have as I have had twice previously and what works to get rid of it, but the provider refused to fill a simple antibiotic stating the issue that has been present for a week is not serious enough. She examined me for all of 30 seconds and even after I insisted to fill the perception she said no. I paid a co-pay to be told if it doesn't resolve on its own, then come back..... very annoyed and that she wasn't even open to my explanations even after my clear frustrations. She didn't care to listen about how issue has happened before and it always gets worse. She was in the room for all of 1 minute.... Very disappointed...

I came in yesterday to be treated for an ear infection. When I got into the office, I didn’t have a mask. The reason I didn’t have a mask is that with an ear infection, the mask tugs on the ear and causes pain. I was absolutely fine wearing one in office though and would have been more than happy to comply. The receptionist yelled at me to put a mask on and when I told her I needed one, she literally rolled her eyes at me. Then, she started asking me questions like “Are you a walk-in?” and “Do you have an appointment?” before she would give me a mask. If wearing a mask in office is so important to Northwell, why would you ask these asinine questions before handing me a mask? I’m certain if I didn’t have an appointment, then she would have kicked me out. With my $45 copay, I’m sure that would cover a mask that costs one cent. Then, she asked in front of everyone in the lobby what I was there for. I am almost certain this is a violation of HIPPA as I work in the insurance field. I was made to feel small and I was extremely embarrassed. On top of all of this, it was Father’s Day. I lost my father in December and this was my first Father’s Day without him. Needless to say after been yelled at, I left the office after my visit crying. Northwell- do better. There are many urgent cares in the city with receptionists who do not violate patients’ rights. I will be taking my future needs elsewhere. The only reason why this review has 2 stars is because the actual care I received by the PA was a great experience.

Short wait time! Professional and courteous. The Dr.I believe her name was Melissa did a wonderful job diagnosing me correctly with my sinus issues and dispensed the proper medication 💊!! Great staff!

While the visit itself was excellent..however starting in December it became a nightmare. I received the copay invoice..sent the check ...it was paid by the bank same month. However despite that they kept sending overdue bills. January I called and spoke with rep who told me he took care of the problem then and there. In late February I received yet another invoice stating past due copay. Now I'm reporting them to the proper agency. They're accounting is incompetent and unprofessional which I despise in any business. I'm a senior and will never utilize their services nor recommend again....neither for office visits or their urgent care center. I would've given a five star however due to this aggravating situation no way Jose

Came in over the summer because I had sand stuck in my ear. It was causing a hearing imperfection and overall pain. Doctor looked in my ear and said she couldnt see anything. When I asked her if we could irrigate my ear, she said, "I can't irrigate your ear if there's nothing to irrigate". Paid $50, went home and purchased a home irrigation kit. Husband irrigated my ear and lo and behold, sand poured out of my ear. Advice is do your research and if you want a test done demand it to get your money's worth.

Not a place you want to have to visit but I came here for an infected cat bite and the nurse practitioner was amazing. So thoughtful and available. She even called me to follow up.

GoHealth has a quick sign-in process, friendly staff and trustworthy service. I know I will use it again when I need prompt medical care. Thank you.

Today, 01/29/24, at 6:00 pm, I went to ask for a face mask bc I lost mine, and I need it to get a new one to be protected from COVID, and the NURSE told me no bc I was not patient there… crazy she prefers someone to spread covid that prevention… unbelievable

Very good experience..all staff were great especially the PA who was very parient and informative.

I went in with numbness in my neck and arm. The doctor dismissed it and told me I needed a massage. That’s it. Two weeks later I was diagnosed with multiple sclerosis. These people are not here for patient needs, they are here to get people through the door quickly. While I didn’t expect them to diagnose me, but not even a suggestion that I should have seen someone more qualified.

The lady at the front desk with a heart tattoo on her neck was so rude and unprofessional I wouldn’t go there if your skin color is black

The most irresponsibly dismissive doctor I’ve ever been to. Absolutely do not go here.

The PA that saw me (Nancy?) barely looked at me and sent me home. I very clearly had a bacterial infection in my throat and she did not order a throat culture or anything. Just kinda rude. I almost died because of this mistake as it got progressively worse. Now I’ve received a bill for $625 for the five minute visit. I had to visit another doctor two days after as my fever and the infection got progressively worse. Luckily this doctor was more competent and prescribed strong antibiotics and I got better almost immediately. I should sue for malpractice Update: nothing actually ever gets escalated to their team.

I would not recommend this clinic. The physician assistant Nancy was impatient when listening to me explain my symptoms and plain rude for no reason at all. I left with no answers and have to make a second appointment elsewhere. I am very disappointed with my experience.

I had a reoccurring sickness/issue. They did a rapid strep throat and came back negative then they proceeded to send it to a throat laboratory to again test for strep throat. Either way I left the place still confused as to what the underlying issue is. they just told me to take Tylenol to reduce fever and that's it.

@NorthwellHealth forwarded a $19.02 bill that I wasn't aware of to a collections agency because I didn't get their physical bill in the mail in time. Really wringing everyone for that money. Stay trashy.

The PA did a thorough job at explaining everything. She was very kind, thoughtful and very understanding of my baby's needs. She made her feel at ease during a time of great distress not only for her but for us as well. We were seen promptly and received great attention and care.

Both the nurse and PA that saw me were both incredibly friendly and caring!! The PA Melissa Kim was super thorough; they asked me many questions about my experiences and history to try and understand my condition from all angles, and they carefully explained all of their thoughts and decision-making. I honestly haven't met many clinicians that are as thorough as they are, and this made for a very comforting experience!!

The physicians assistant, Nancy M was outstanding in the care she provided me and the efforts she made on my behalf in a very touchy and challenging situation for me. She handled my issue with expertise, professionalism and kindness. She's great and I'm very grateful she was working the day I came in. Thank you!

They never mentioned online when you’re making an appointment that they need a debit card on file. Wasted my time. I would give them 0 stars if allowed 🙅🏻‍♀️