3/5 Spencer H. 2 years ago on Google
I’ve
always
had
an
amazing
experience
with
IKEA,
however
and
while
I
understand
that
some
things
take
time
to
resolve
in
this
climate,
but
yesterday
we
spend
a
record
8
hours
in
store
trying
to
purchase
a
£1700
wardrobe
system.
During
the
process
having
to
consider
ordering
items
4
miles
down
the
road
to
where
we
actually
live
to
ensure
a
delivery,
or
face
up
to
two
years
wait
to
get
items
to
our
home
address.
To
only
in
the
end
discover
that
we
could
have
it
al,
delivered
to
our
home
address
in
the
end
anyway.
This
confusing
fiasco
was
not
helped
by
the
fact
that
the
only
person
working
the
department
a
guy
called
Marc,
was
in
a
stack
of
waiting
customers.
Having
spent
2
hours
in
the
department
finding
out
we
could
not
have
items,
we
rejigged
the
whole
order
to
send
to
the
in-laws
address.
Then
when
we
placed
the
order,
handled
by
the
efficient
William,
we
discovered
we
could
have
the
entire
delivery
to
our
home
address.
We
wasted
over
4
hours
in
store
on
a
foolish
errand
to
order
a
wardrobe
only
to
discover
we
wasted
out
time.
Special
commendation
to
not
just
William
but
to
two
ladies
on
the
delivery
counter
who
went
above
or
beyond
to
help
us.
All
other
aspects
of
the
store
were
as
always
great,
well
stocked,
well
priced
and
with
exceptional
service
levels.
I
must
add
I
have
no
anger
at
Marc
who
was
being
super
helpful
to
other
customers
(one
couple
took
two
hours
of
his
time)
but
where
were
the
other
staff
to
help
in
a
quite
difficult
area
of
the
store.
There
were
as
ever
staff
everywhere,
but
the
wardrobe
department
for
that
shift
pretty
much
consisted
of
Marc
and
another
lady
called
Maddie
I
believe
who
was
either
not
bothered
or
could
not
help
with
our
queries.
I
seriously
think
this
store
could
do
better
right
now.
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