Everyone is very friendly except the white women who work at this location. The smaller one is especially unfriendly. I have only had one speak to me once since I started. The men (no matter the race) are always friendly and respectful. I wonder why the women are so sour? They just look through me and my teen daughter like we're invisible most of the time. And the one instance when I asked the smaller one a question, she was snarky and rude in her response. Like I was bothering her to simply reply yes or no. But other than that, I like the gym itself because it's rarely super crowded. There are lots of machines and equipment and they keep it pretty clean.

This is one of the nicest PF I have visited. With travel I have been to at least 25 locations. Great lay out. Lots of equipment. Separate rooms for abs, stretching and 360. You can do walking lunges until your legs crumble 🙌👍

I've been to 3 different Planet Fitness locations. I like this one due to its overall size. Employees are always cleaning the place. I will say the management here had been a bit stricter on things that I didn't find at the Livonia location like not being able to carry a bag with me (it's in their rules but no one ever called me out on it in Livonia). They also stopped a member from using 2 machines when the place was super slow and no one was using the 2nd machine (he was doing super sets or something). Again I think management was or is a bit strict on things. Oh, and they have row machines, and the Livonia one didn't when I was a member there last (and I wanted the row machines back then for training). Still love Planet Fitness! P.S. In response to the owner: the gal that gave me a hard time is either no longer at this location or works a shift different than when I go. And one more FYI: I actually took pics the day of and days following her demand that I stop carrying a bag with me, showing that other members (and not in short supply), carrying some sort of "bag" with them in the gym. I have recently started carrying a very small bag (for workout gloves and lifting hooks) and no one has said a word to me. Which I appreciate.

I absolutely love Chloe, and Darian! I’ve been a member of this gym since 2012. They have always been professional, friendly and have no problem following policy and procedures to ensure everyone at the gym is kept safe. Gym is very clean and they are always cleaning.

I've been a member for over a year. I go on break from work, workout and return I usually scan my code. This day July 5 I do the norm and never got questioned about ID which I left at work with purse. I was turned around no warning or next bring. Which the manager could have made an exception but chose not too. After I told her I will cancel my membership. This was at the Westland location on Warren Ave.

The only reason I’m not giving 1 star is because the staff, excluding the manager here, are great, kind and very professional. Chloe, the manager, is very rude, unprofessional, doesn’t have any information on how to do anything with the logistics of my membership, demands money from black card members. Every other staff member is way more helpful than she could possibly be. Edit: she took it upon herself to switch my home gym to this location and cancel my membership. My actual home gym confirmed that is what happened. Because I tried to get information from her I am now “banned” from this club. I need this to make sense. I can’t request information from a manager or else I get banned? I come here everyday, I work out, and I go home. I ask a few simple questions and now I’m not allowed in this club? I will be taking all appropriate actions against Chloe, I don’t think anyone in this community should feel bullied or threatened just because of an incompetent employee.

Michelle, renee, remy & alyssa are the reson why i keep my membership at westland. These ladies are the reason why this location is an inclusive environment to me! They have always been friendly & keep this location clean. No lazy bones in their bodies! 💪westland has a cozy & safe vibes. Never too crowded when I go -always a relief

Love this place!! For the first time I actually was excited about exercising. I usually feel like it is something I have to do, but today Larry,Zack, Cody and Renee were such an energetic group I actually wanted to exercise!!!! Loved it!!!!

No employees present at 8:48am Saturday, January 27th 2024... I will be canceling my 5 year old membership today. Crunch Fitness was open, they have their lives together. Do not go to this location.

Every time I go to this club everyone is so friendly and helpful. Management always has answers for my questions and makes me feel like I am important. Always see workers cleaning and love the way this gym is set up.

Great customer service, clean facility. I highly recommend this gym. I had an issue where I accidentally signed up for the Canton Planet Fitness - Canton was horrible - they would not let me cancel without coming in even though it was an hour drive. Doug from Canton kept saying he couldn't do anything about it as the manager. While I was on the phone, the Westland receptionists and front desk people were listening and after the call, they apologized for the inconvenience. While Doug was non-apologetic, blaming me (sure I should of read it but still he was rude), the Westland people actually offered to waive the first month for me given the frustrations I was having. Further they also let me cancel without coming in i.e. over the phone. Doug will say repeatedly it's in the contract 20 times. Sorry but your gym franchise manager or whatever is in charge of that and it was the front desk people at Westland who waived my fee so you can't do anything as a manager Doug Canton? If you are between Westland and Canton, I highly recommend you do Westland instead of Canton. Canton was horrible, Westland customer service was amazing. I cannot say enough about it.

WESTLAND PLANET FITNESS IS HANDS DOWN 💯💯💯💯💯CHLOE, ISABELLE AND KYLE THE OVERNIGHT CREW ARE 100% aAT WHAT THEY DO! OUR GYM IS SPOTLESS AND THEY ARE SUCH KIND INDIVIDUALS! THANK YOU FOR ALL YOU DO!

75 lb dumbbells are available here. Nice size. Great atmosphere.

The manager allow racist actions by their employees and backs it up. It's always something with those people up there. I'm tired of it. I been a member for 20 years and this is the only place that does this at every level. One day they going to get PF in a whole lot of illegal problems. You can tell the whole vibe there is mess up because there employees never stick around and It's like they get a new manager every month. It's crazy. They go through black employees and mangers as well. This just the second time I had a incident, but I have seeing plenty. I love the members and the vibe as far as working out, but it be the employer and employees that be disfunctional.

Kaylee isn't as friendly as the other attendants, 9 times outta 10 she rarely speaks or reciprocates when greeted, may just need a little more social training in manners. Otherwise wonderful place been going since it opened

This is what I like to see in a PF while traveling. Clean gym and locker room areas. Very well kept location. Bravo!

Love the atmosphere. The employees are always very friendly and helpful.

The manager Chloe is awful, rude and terribly unprofessional. Judging by previous reviews, this is not an isolated incident. Why would she ask someone with a membership for money!? Baffling.