Office and medical staff are unprofessional and incompetent. When I first came in for a scheduled appointment, they didn't have me in their system at all. My first therapist, Althea, laughed when I told her I had BPD and asked who diagnosed me after I specifically told her this was my own opinion. All three of the DBT therapists left shortly into COVID. To date, I have not heard if the program is running again. After this, I was reassigned to Althea and immediately requested another change. My latest therapist, Grace, seemed inexperienced but was at least trying, until she ghosted me. The nurse practitioner, Gianina, will only renew prescriptions after an appointment. I had to stop taking one of my meds because I couldn't sleep for two nights whenever I went off of it. I am presumably still a client here, however as of this writing, I haven't heard from Gianina, Grace or my case manager, Tiffany, in several months. I've called the office at least twice requesting a new therapist, but the secretary will only transfer me to Grace's office phone. I have already left multiple messages for her there and on her cell phone and she does not return my calls.

They get paid for prescribing medications, not actually helping anyone so that's where their focus is. I don't need anyone else to tell me to go on Zillow or indeed for jobs and housing.

An appointment was arranged through the 'Gatekeeper, "Access", )the prior week. On the scheduled day, I arrived early to learn the office opened at 9, not 8:30, as I had been informed. Once entering the facility, the staff stated a 'walk-in' appointment was not available. When I informed staff this was NOT walk-in, but scheduled via Access, staff stated she knew of no such service called Access. Subsequent phone calls resulted in locating a person who saw I HAD arranged an an appointment..I ncourage others to email the Wayne County Mental Heath Board with your concerns

If I could give this place zero stars I would. I started going here when I was 14 because it was the closest place where I lived. Every therapist I had would quit or leave and I had to change therapist very frequently like every few month’s same thing with the psychiatrist. They are very rude and so is the receptionist. My anxiety is bad enough and having to come to this place made me feel worse. They don’t help you here. The therapist don’t remember anything I tell them or the psychiatrist. They get paid to act like they are listening to you and treat it like a joke. I was going here for 8 years and kept suffering with my high anxiety and depression. Only stayed because I was too anxious to find a new place until they decided because I lived an hour away they said they could no longer “help me”. I’m now 22 years old and just found a wonderful place that’s actually helping me and actually care about mental health issues and take it very seriously. Please don’t go to this place.

Good therapy but literally cannot see a psychiatrist which is ridiculous Editing to update: idk what happened to make literally the entire staff in charge of the DBT therapy I was receiving as well as my personal therapist leave, but man it's depressing because I actually had good therapy there until the pandemic. I had seen them for almost 2 years and was making significant progress. Then y'all gave me a new therapist over the phone that "yeah uh-huhs" me to death and I feel was not a good match for me for my BPD or PTSD. None of our therapy was centered on that. Never saw a psych despite having 5 diagnoses, severe enough to be put on disability, hospitalize me throughout my life, and on top of it a history of suicidal tendencies, severe ptsd episodes, delusional thinking and hallucinations. Was appointed a physicians assistant who told me she was "basically the same thing" and just called and asked if I was OK every few months and wrote a script. A script mind you that wasn't helping but I gave up trying long ago, because I was met with "I don't really know what to do" due to one of my diagnoses making SSRI's out of the question and was refused anti-anxiety meds that had a long standing record of helping me. Also one time when I visited my therapist I was either having a panic attack or a heart episode as I have an arythmia. I was scared and almost called an ambulance but decided to go inside for help because I knew there was a clinic in there. The doctor took advantage of this, glossed over it, and tried to intake me as an established patient of hers.I felt scared and was completely confused. I have had a hell of a time since finding a therapist of my last ones caliber and willingness to dive deep into my illness and help me. I'm so hopeless as of now and I wish this hadn't happened. I am leaving hegira in search of actual help. Since my therapist and DBT team left I have backslid, I can barely leave the house, can no longer drive due to panic attacks, have found myself in dangerous situations, and am having rage episodes that have been taxing on those around me. And all I can ask is why? I am thankful for the helpful staff that taught me so much before they left. If it wasn't for them I probably wouldn't be here anymore because they gave me hope and tools to keep trying. Otherwise, something needs to be done. Hegira isn't the same anymore, and it had issues to begin with.

Giving 1 star because I've been getting pretty decent therapy since the dramatic event of losing my amazing therapist of 3 years basically because of covid. Anyways the 2nd star is for my amazing psychiatrist Dr. Kumaren of 7 years. Anyways after those two recieving stars I'd like to say the rest of hegira is a massive joke. I've been going since 2015 so let me tell you in confidence before covid I would give it 4 maybe even 5 stars. Post covid as in now, there's no groups anymore and therapists constantly leave due to wanting better pay apparently as I'm told. The place sends you around in circles that never end when you try to get into what select programs they have left - if you want to even call them that. I seriously only continue to come here solely for my psychiatrist of 7 almost 8 years and my new therapist after months of being waitlisted because no one wants to work here, he's pretty decent like I said in the beginning. Why is there no art therapy?? I loved it and now I'm told there isn't any STILL 2 years post covid because they left and can't find someone to replace them. I'd also like to say they pride themselves on the redone outside of the building but who gives a **** about that when the inside is basically a crazy pointless frustrating mess?

DO NOT use this facility- Ive been trying to get seen since Oct- they cannot seem to understand/get my insurance entered into their computer system correctly so I wait and wait to be seen... as of mid Dec I am STILL trying to get into therapy I am in talk with a malpractice attorney for denying me treatment - hygeria dropped the ball "I dont know if we accept your insurance" funny, I found out out yes, after just One phone call to my insurance.. Hegira kept saying I had medicaide insurance, I kept saying NO I dont. Hegira soc worker contacted me since I had medicaide- again, NO I DONT

My 9 yr old was put on an anti-psychotic med, she ran out can’t get back to see “nurse practitioner” until end of July meanwhile, they won’t refill the meds because my daughter hasn’t been seen, PCP won’t refill meds bc she didn’t write the script, the amount of incompetence is appalling…to the point I am about to contact the state medical board how do u prescribe a medication to a child and then not refill it and the side effects include: sucidal thoughts, trachacadia. When u attempt to call them they don’t answer.

I have been trying to find a Psychiatrist for years now. I’m an open and upfront person and I tell these places that’s what I need is a psychiatrist and yet everyone schedules me with a nurse practitioner. So after I relive the abuse I’ve suffered for 7 years, I’m told, I can’t prescribe what you need because because I’m a nurse practitioner. My peer support, my intake guy and my therapist have all lied to me in regards to seeing a psychiatrist. It’s sad when you have a place like this set up for mental health and then refuse to listen to the patients.

They set me up.with a therapist that was leaving for a month. I am having serious mental health issues and I won't be able to get the help I need for a month. Liked the idea of getting a nurse's assessment, case worker, and psychiatrist. But it's not worth it if you have to wait till you kill someone to get it. 😡

I called to get my son an appointment set up and the lady had a terrible attitude towards me the whole time and all I was doing was asking legit questions about the program...she told me it was a free program then went on about the insurance, then when I asked about if it's free why are you even asking about insurance she's like oh when did I even say anything about free👀 umm why do you have an attitude towards me, she like oh I don't ma'am....I'm just trying to get information on this place for my 9yo son to see a psychiatrist so he can get his meds he's almost out of because he's new pediatrician won't write for them🤦🏼‍♀️

Worst place ever!!! If u say something is wrong they will give u more and more meds. I will never go back to get service at all! The therapist are not right they don't even know how to treat u. Been going here since I was 13 never helped one bit. Expect for one person in the adult area. Stopped going a couple months ago!! They dont know how to keep their employees. I don't recommend this place to no one!!! Wish I could rate this place 0 stars that's how bad it is!!!!

Since starting my therapy at Heigera my anxiety, depression, PTSD, and stress level have all tremendously increased Prior to going to Heigera for mental health treatment, I was under the care of a private psychiatrist for 20years who was AMAZING and I had NO IDEA what transitioning to state funded mental health treatment would entail. The 1st psychiatrist @ Heigera took me off an anxiety medicine ive been on for 20yrs and tried to replace my 1 medicine w 2 medications that have NOTHING to do w anxiety. When they administered ny psych evaluation, the nurse practioner...not even psychiatrist...tried to administer my eval 15mins, LATE, into the appointment and told me that we could still do the eval but it would have to be "rushed" due to her next appt. The only reason the appt started late was because of Heigera's neglectfulness to even send me the link I needed for the tele health appt. My therapy session was interrupted 3 times by a stranger to let my therapist know she had to be out of the building by a certain time...eavesdropping and interrupting my session completely..not to mention VIOLATING my HIPA rights. This is the absolute WORST place to go for mental health treatment or ANY kind of help!! As a mentally ill patient myself, I BEG anyone who is suffering from ANY kind of mental illness to NOT go to Heigera for help!! PLEASE SEEK HELP ANYWHERE ELSE BUT AT THIS FACILITY!!!They do NOT care about their patients rights or well being at all. Heigera ONLY cares about the state insurance $$ that they recieve for having you as a patient and it is DISGUSTING!! Hopefully sometime soon the state steps in and reevaluates their lisencing and therapists so that no one seriously gets hurt from their complete neglect, lack of empathy and care. Even the director of outpatient services, Matina, does not put the patient's care or well being 1st...and that's scary. The entire staff at Heigera is rude, incompetent and does NOT have the knowledge or training they need to do their job correctly and actually HELP...ANYONE!!

Ever since the pandemic it seems like this place has gone down hill. I've been with out my meds for a month because I keep calling trying to get appointment with my doctor and know one ever calls me back. And sometimes they will make an appointment for me but not inform me!!! Didn't even ask if that worked for me!! I'm so disappointed what is going on!!! I feel unsafe being a patient to people that do not care at a place that people should

My therapist Jackie is horrible and I am court ordered to be in ACT program. Heigra is trash!!

This is one of the worst mental health agencies in Western Wayne County. While being serviced as a patient in 2018-2019 a male wraparound facilities manager learned my regular routine made a sexual advance towards me at my home and then downplayed what he did by offering to take me to Dairy Queen to forget he made a sexual advance towards me. I reported the behavior and they didn't believe me saying that the date the accusations took place was incorrect. They really tried to treat me like I was crazy due to me mourning the loss of my husband. Don't waste your energy or breath on this agency they don't care about you.

This place is beyond horrible! My daughter who is 16 with multi mental problems has been going here I have had nothing but issues! Went through multiple therapist and they did nothing for her and now this therapist Ebony Threatened me when I I didn't do the wrap around program when she wanted me to. She threatened me saying it was neglect and asking me if I wanted to lose my rights! She is a bully! She said all this with my daughter sitting right there and traumatized her further! Saying she was going to tell her supervisor about the conversation. That was completely unethical and unprofessional and inappropriate just because I'm not doing what she wants! I suggest Everyone ito stay away from this place! I'm taking my daughter elsewhere. That was the most disgusting behavior I have ever seen by an adult. They don't Care!!!

I can't even begin to explain just How disappointed I am in this facility. I've had 4 therapist, 1 clinicnician, and 2 case managers in a 2&half year period. I just feel So bad for the people who really have serious mental illnesses. I was going for anxiety and depression. However, it was helping, until I would get a call and have a new person.😡🙏🏽🙏🏽🙏🏽

My son receives treatment at Hegira and I’ve had a lovely outcome. His psychiatrist Barbara was very patient, and understanding. Answered all of my questions regarding my sons medication and was very responsive. He’s also had a great experience so far with his therapist, Paul. I’m crossing my fingers that everything continues to go well!

Good luck with this place. If you have ANY other option take it. I wouldn't even know where to start