1/5 Chad M. 1 year ago on Google
Update:
Still
horrible.
Went
today
to
get
something
on
my
way
to
an
appointment.
I
hadn't
been
there
since
my
experience
below.
I
had
to
fast
before
a
procedure
this
afternoon,
so
this
would
have
been
my
last
opportunity
to
eat
until
dinner.
Total
was
$13.65.
I
had
a
reward
and
$12
in
pre-loaded
funds
on
their
horrible
app
and
they
couldn't
get
it
to
process.
I
don't
know
what
the
problem
is,
but
I
didn't
have
time
to
wait
for
them
to
figure
it
out.
I
cancelled
my
already
made
order.
Instead
of
offering
to
give
me
what
they
would
otherwise
be
throwing
away
for
l
the
inconvenience
they
just
said
"sorry".
I
am
trying
to
stop
coming
here,
I
not
going
to
pay
cash
and
keep
a
pre-load
on
my
card.
Utterly
ridiculous.
I
used
to
love
Ziggis,
but
sadly
since
they
have
gone
to
an
app
nothing
has
worked
properly.
I
loaded
funds
on
my
app
when
they
first
rolled
it
out,
but
for
6
months
my
local
Ziggi's
couldn't
accept
payment
from
the
app
if
it
was
an
android
phone.
I
also
lost
out
on
two
full
coffee
rewards
on
my
punch
cards
because
there
was
an
end
date
to
honor
those
that
was
not
posted.
Now,
after
trying
to
use
my
app
rewards
for
the
3rd
time
they
still
charge
it
back
to
my
preloaded
funds,
even
after
I
indicated
that
I
have
rewards
to
use.
Also,
now
you
earn
rewards
in
$4
increments,
but
you
can
only
use
one
reward
at
a
time,
regardless
of
how
many
rewards
you
have
accrued,
according
to
staff.
It's
either
a
training
issue,
or
a
systems
issue.
I
love
seeing
businesses
grow
but
Ziggis
has
lost
a
customer
once
my
preloaded
funds
are
depleted.
Guess
it's
back
to
Starbucks...