Visited the store on 259 Oxford on April 2, 2022 in London from The States for my 42th birthday every country I visit I buy a charm for my bracelet and this time was no different. However as my mom and I walked in the store we noticed other patrons looking at the jewelry display. As I approached the jewelry display with my 73 year old mom following behind. I was stopped before I could get to the counter and asked to step aside ushered into corner of the store next to the door and told to wait until someone could assist me by a pandora clerk. The clerk then called the black muslim sales rep( from the back and asked her to assist us( two African American woman). I was a bit taken back 😑 because no one else was stopped as they entered and were all allowed to freely move about the store looking from display case to display case. Not one person before us or after us. As I'm being rung up I'm still watching the door and how the other guest are being treated. Now here I am wondering why we were stopped and given a black sales rep. Very interesting I must say. The sales rep was very nice and helpful I asked her for London base pieces and she show me them and I purchased. The sale was less than 5 minutes. But the experience of being pushed off to the side and needing a certain sales clerk to assist was baffling to me. Out of all the ppl that enter the store before me or after I was the only one that even purchased anything but was treated as if I had to be watched and helped immediately to get me out the store and not allowed to freely look at the displays. Which stopped me from even wanting to purchased more pieces to add to my collection. It 2022 and ppl of color are still being treated differently in stores. I'm saddened that I had this experience in one of my favorite stores and had to have it outside of the USA.

I'm not personally a "Pandora-person", but I was easily guided to a charm that was perfect for me. I was looking for the perfect gift and was sorted in no time. Easily one of the best customer experiences I had while in London.

Doesn’t even deserve one star! Served by three different members of staff, all with terrible attitudes. Clearly, have ZERO attention for customer service given that buying jewellery should be a special experience. My sister was purchasing a charm bracelet, the lady who served her didn’t even bother to smile or ask what kind of bracelet she wanted just picked the first thing she saw and tried to sell it! I am utterly appalled by this transaction as I had to step in as she was about to be sold a bracelet she didn’t want. Then we purchased another charm separately again met with grumpy and quite frankly rude staff. My experience is ruined and quite frankly I will not be returning to that store, ridiculous! Thanks a lot for ruining a special experience

I went in there with my friend, the workers there was so friendly and very helpful, and very patient with me, my friend got me a very beautiful bracelet

I went in to exchange a bracelet I had purchased as a gift and despite the purchase falling outside of a month, the Supervisor Zainab was enormously helpful. She was understanding of my needs and even offered a further range of bracelet or alternative options showing her business insight. This was for a very special occasion and I was exceptionally grateful, thank you!

Went in with a broken ring expecting to be told I’d have to buy a new one but with no quibble once I’d explained Greta gave me a new one. Great customer service from Greta! Thank you!

I went in around 20:00 yesterday , it was my moms birthday the next day and I had bought the wrong size online was served by two lovely girls and Khushi helped to exchange the bracelet for a different size thank you so much she also offered me a better box to package my moms bracelet!!

We are really appreciative of our service with lucie today. She had good and sweet energy & vibe. She was very helpful and polite. Thank you! 💗

queued up to go in as it was so busy because of christmas and was greeted by Lucie, she had such a friendly face and helped me find exactly what i needed. She was kind to everyone and went out of her way to make sure one of the other staff members went into the back to get me a charm. She was lovely, i would definitely go back to shop there again, i think she is a real credit to that shop. Many thanks to you Lucie!

I no it's the silly season but to stand in the que for 5 minutes get to the font assistant "yes can I help you " "Yes I would like a few charms" 'Yes thats fine you can look round the shop see what you would like then join the que again " Ermmmm it doesn't matter wait to been seen again I just walked out Sorted your sales system and queing system out absolute joke it is

Brilliant service,busy but well managed.Great deals and a smooth and easy shopping experience..very reasonable and affordable gifts

Lucie helped me very well and even received a free bracelet on my purchase. Big thanks Lucie! 😁🇧🇪

My daughter loved it so I am not complaining. The assistant was very helpful as well

Very bad system they have here. I don’t know who manages this branch but someone senior that doesn’t work there should take notice of how this place is managed. If you want to buy Pandora go to ANY OTHER BRANCH.

they gave some handcuffs for me and my girl to handcuff eachother 🌚 but i’m not happy with there service because the woman kept trying to touch me and that is unacceptable as i am happily married to my beautiful, gorgeous, stunning, adorable, cute, amazing, perfect, mind blowing wife and they need to be fired for their actions. i love my wife

Lovely customer service from Shazmin and another colleague (I can’t remember her name but she is a new hijabi trainee). Both girls where kind and my bracelet was packaged so well! Thank you.

Thanks Sultan for you has give me the best & brilliant ideas of what to get for my wife & daughters. Thanks you so much. Sure will back to visit this Pandora whenever I’m back at London.

Great deals become a member and you will be seeing freebies coming your way

We come here to this site like we do to all the padora sites in the world to get the countries collection but today unfortunately Jurgita was super rude to us, we still buy the collection but she was very rude and very unprofessional I think someone should teach her a bit of customer service.

I had to worst service I ever had, I was looking for a gift went to Oxford Circus one to look at the items, because there was nothing says do not touch and no one approach me for help I felt free to see some items, then a guy approach shouting literally you can hear him from the outside do not touch ask me if you need anything I explain that I didn’t know he was watching me from head to bottom and shouting again I said that’s rude and ask for his name he refused because he knows he’s wrong. No manners and what’s so ever never coming back there everrrrr. Such a shame for a great company to have those kind a things happening :/

Used to work there management is horrible. If you’re looking to work for the company go to any store apart from Pandora Oxford Circus. Other than that the business is beautiful

I had a good experience visiting this store. The staff is friendly. After queuing for less than 10min, a staff assisted me patiently.

I recently visited Pandora and had the pleasure of being assisted by Gina/Jeena. She provided excellent service and made my shopping experience truly enjoyable. She was friendly, knowledgeable, and went above and beyond to help me find the perfect piece of jewelry. I highly recommend visiting Pandora and asking for Gina/Jeena. Thank you for the great experience!

Excellent service staff were very polite and happy to help let us look first then when we approached staff they did their job well

Knew what I wanted, staff was very friendly..

Jannat at the Oxford Street branch was amazing! She helped me pick out the perfect present for my Grandmother’s 90th Birthday 😊

Lets go Can buy london bus charm pandora. Affordable price

Lovely shop, great customer service, was very busy because of the Black Friday but the staff was amazing and patient and happy to help everyone so very happy with my visit and my purchase.

It's a lovely shop. My friend wanted to try on a bangle. The medium size came off her wrist so she asked to try on the smaller size and the assistant said 'it won't fit you' without offering it. She didn't seem to want to help much! Otherwise very lovely products, and all other staff seemed happy!

Found the staff extremely helpful and friendly.

I visited the shop today with my daughter to buy a gift for my wife’s birthday, I Ben served by Rachel , She was so friendly, professional, helpful, I always appreciate and like to write good feedback for good service I receive is so important to be served with great customer to make feel welcome and not to regenerate i way I went to shop there, Rachel thank your for your amazing service for me and my daughter, Please carry on with your amazing customer service. Thank you

A lovely experience with a super friendly and helpful member of staff. And I left the store with some nice shiny things too XX

Good customer service lovely staff very helpful an take Time for each customer lovely jewellery

Not a Pandora fan but went in with a friend and saw pretty little stuff 😍

My wife and I visited this shop and found that the staff were very charming on entering. It took some time before we were eventually served, and that only happened because the lady at the entrance had to prompt one of the sales team to serve us. The store was not busy, at most 5 customers and not all of them being served. But in saying that, we would return as my wife and daughter both love Pandora jewellery.

Friendly and helpful staff

OK.. Nice jewellery but don't go at a busy time as its a small store and they are packed.

My wife is a big Pandora fan, she was looked after so well, the staff are brilliant.

Brilliant service. Everything available in stock. Very happy

I was happy about service today in Pandora .very nice staff,good service.

Definitely not open until 9pm, came at 8:30pm and been sent away that they’re already closed (while having other customers in the shop) and need to prepare for the upcoming day. Was told to go to Marble Arch Pandora which we would get there just before closing time which we didn’t find appropriate. Maybe should say open till 8:30pm or opening hours subject to change instead of lying to your customers:) (not Karen)

Didn't really like this pandora, I was asking questions and 1 lady just kept rolling her eyes and just had attitude. Much rather go to the mable ach branch, much nicer experience in there.

Ahlaam gave me and my mate great service when we came in on Thursday evening. We were quite indecisive but she was as charming as ever and took her time with us. We left very impressed with her suggestions! -@farazijaved

Thank you to the lovely staff there helping with my purchase. Great service!

Terrible service We asked for help from an employee who was at the cash register doing nothing girl named Rainnie girl without empathy, she seemed to be obliged to help us find what we wanted, we tried to get her to help us but she was very rude we asked to try on some rings she threw them on the table like "here's what you asked for" very bad service will not go back there nor will I shop at this place again with this brand for this terrible service, thanks for nothing Rainnie thanks for nothing Pandora

The staff that I talked to, April was so kind and helpful. She is the nicest person from pandora that I've ever talked to that was so friendly. I'm from Vietnam and she even went outside just for me to see London. I really hope to be able to come to London and meet her someday By the way, Thank you so much April for your amazing service <3

I was served by a lovely lady called Myia, she went above and beyond my expectations of an assistant at Pandora. She was so patient with me, had so many suggestions to suit my bracelet and ways of ordering it different so it looked better. She also helped me find the perfect necklace and let me try on different ones that I liked. Not only was she patient, she was kind and funny and gave all round brilliant customer service. I asked how to give feedback on her personally but was told to just write a review, I hope she gets acknowledged for her hard work as she is a true asset to the team x hoping she may remember me by the pic I posted x

The employes either lie, either don't know what they have in stock. There are many Pandora stores but, not sure if it's exactly this, but they aleays put in front of you a piece of jevelery which was returned by someone else (and started to get black, cause the silver gets black) and they say it's the last piece. Then you find in another jewelry cabinet that indeed they do have in stock the same piece, but they lied. Then they lie that it's the last of that size but if you pay attention they really have also another size. I believe they gey some bonus if they manage to sell the returned pieces. I have nobother explanation. Or they really don't care.

Very polite and helpful staff. Recommend for everyone to visit this place.

Good for buying jewellery gifts for girlfriend, mum, sister or anyone on a special occasion.

Lovely friendly welcoming staff, great customer service. Very impressed with the lovely ladies working in this Pandora branch. Did a click and collect order, no problems at all. Thank you for a great customer experience

Wonderful customer service and friendly employees, went there to buy the exclusive charms from London during my vacation with family

I went to buy some charms for my bracelet, I was told by the lady at cash desk doing absolutely nothing that I'll have to wait until someone is available to assist me. However she was considerably nice to the next customer and told them where to get in touch with the sales assistant. Stood there 10 min looking at the staffs faces when they only had one customer at the store. Horrible behavior and the only person nice to me was the trainee.

Friendly staff, really professional. Gave great advice and of course the jewelry is beautiful. If you are getting a charm bracelet I highly recommend the starter pack, great value for money.