4/5 Amy T. 10 months ago on Google
The
scheduling
was
easy.
I
did
have
some
confusion
since
I’m
not
used
to
getting
my
car
serviced
at
Toyota.
I
was
used
to
the
red
carpet
experience
where
someone
comes
to
the
car
after
pulling
in
for
service
and
they
check
mileage,
check
the
car
for
damage
(liability
issues),
and
other
routine
items
before
signing
off
for
service
in
the
shop.
When
I
went
into
the
office
I
basically
looked
for
signs
but
had
no
clue
where
to
go.
I
looked
from
face
to
face
but
still
nothing.
I
had
no
idea
where
to
go
but
eventually
someone
helped
(maybe
that
was
the
service
agent
I
was
assigned?).
I
handed
over
my
keys
and
wasn’t
told
anything
so
I
followed
the
guy
out
to
the
car
and
said
the
service
was
for
a
certain
service.
I
was
told
to
wait
inside
his
station.
While
there
I
saw
someone
searching
for
houses
on
their
computer
screen.
I
guess
agents
are
only
there
when
they’re
called
for
their
specific
guests?
The
service
that
normally
took
my
Mazda
dealer
for
the
Mazda
would
have
taken
1.5
hours
and
I
was
here
at
this
shop
from
11:45-2:30
(2
hours).
I
did,
however,
come
in
15
minutes
late
and
did
notify
them
of
the
delay
as
soon
as
I
could.
I
liked
how
I
received
updates
via
text
when
the
service
was
done
so
I
knew
when
to
watch
for
someone
to
get
me.
Overall,
not
too
bad.
I
just
wished
there
was
a
bit
friendlier
interaction
so
the
atmosphere
was
more
friendly
and
more
direction
on
where
to
go.