I like my Tassimo. ☕️ Variety and good taste at the touch of a button. Of course, you have to take the price/performance ratio into account here! If a solution to the waste can now be found, using it will be even more fun.

I received a 25% voucher for shopping online on the Lorespresso website and redeemed it accordingly and paid with PayPal. After several weeks neither a confirmation of the order nor the goods were received. There was never an answer to any questions from me or PayPal. Thanks to PayPal I got the money back, otherwise I would be lost. THEREFORE NOT RECOMMENDED TO BUY!!!!

(Translated by Google) It's best to keep your hands off the company, if there are problems you will be left alone, despite the maintenance contract. Bad service, not recommended (Original) Am besten die Finger von der Firma lassen, bei Problemen wird man allein gelassen ,trotzdem Wartungsvertrag. Schlechter Service, nicht empfehlenswert

Until now I've always had a good image of Jakobs. However, since I had to use customer service for the first time, this has changed completely. Statements from employees on the telephone hotline vary greatly, one says one thing, the other something completely different. Emails are not responded to at all; they supposedly did not arrive. But the email with the pictures of the serial numbers and the non-functional capsules? Anyone who believes that also believes in Santa Claus. However, the hotline is really difficult to reach; you have to wait on hold for half an hour. Last week it was completely unavailable. I have been waiting for over a month to find out how I will be compensated for 5 packages of defective Tassimo capsules. I sent in 3 packages and disposed of two immediately. I had to pay shipping costs first and nothing happens at this store. Today I finally reached someone on the hotline again, the nice and honest lady told me that the case would have been closed if I hadn't called again by phone. If you ever get poor telephone support, then that's probably bad luck. But if Jacobs Douwe Egberts systematically allows complaints to come to nothing (even with the goods in question being returned), then that is an absolute disgrace for a company of this size. For me it means that I will not buy new capsules for my Tassimo, but will switch to a different system. No customer should support this dubious behavior!

Customer service is the very last thing, claiming my money hasn't been received, a debit was made via instant transfer and no chargeback was made either, enriching themselves with the customers' money!!! Cheater to the power of 10

Disastrous hotline, hard to reach, cheeky employee on the hotline after I reached her after 2 days. Never again. Doesn't a star work?

Participate now and try Jakobs Barista Editions for free. I received an email congratulating me on winning the sample box and that it would be sent to me within 14 working days. Now I've been waiting for the 6th week. And I don't think there's anything else to come :-( E-mails aren't being answered. It's sad that Jakobs works with such machinations. Trustworthiness has clearly been lost!!!!!

NEVER AGAIN JACOBS! Customer service doesn't respond for months - it's better to buy another coffee so that if you have any doubts. in case of product problems. I took part in a free trial campaign from Jacobs Barista Editions in mid-April 2023. I'm still waiting for my refund today and will probably never receive it again due to "technical problems with Jacobs and their partners" - and as I said, customer service also confirms the behavior. Everyone beware of false actions by Jacobs, which are only intended to increase sales and secure shelf space in the supermarket through sales figures with an alleged refund!

Absolutely good coffee with excellent service! And the good tea! I can only recommend!

The bald guy at the front desk is absolutely rude!!! For a person who's always loved and bought their coffee, say goodbye to this customer

(Translated by Google) Exactly my thing.. nice people good machines and coffee tastes good, keep it up.. (Original) Genau mein Ding.. nette Leute gute Maschinen und Kaffee schmeckt auch ,weiter so..

(Translated by Google) You can't argue about taste, but you can about service....and that's just below ground here! Not recommended (Original) Über Geschmack kann man nicht streieten, über Service schon....und ebender ist hier einfach nur unterirdisch! Nicht empfehlenswert

The purest catastrophe! The hotline in the bottom drawer! They're not capable of anything. Our fully automatic coffee machine has been defective for 7 weeks, there have been 3 different technicians there, everyone finds something different and they can't get it fixed. Because there is always a lack of spare parts. To make matters worse, a service technician needs at least a week to repair the machine. Without words! Customer friendliness definitely looks different.