Really friendly and helpful and you can get everything you want right there. In addition, a solution-oriented and extremely competent employee. What more could a buyer's heart want!

(Translated by Google) I wanted to hand over a Vorwerk Tiger for repair, the Vorwerk employee in the store was very arrogant, treated us from above with a snippy sound! It was about the situation that a Vorwerk representative has sent me the documents for the order for repair, as it costs 149 € to repair. The store employee claims that this is not true! He then phoned a colleague who confirmed that the 149 is the complete price. The store staff still says that this could not be true and I would already see what I have from it! The Tiger came back yesterday repaired and the repair cost 149 €, the hose was included! This way was just unacceptable. I'll send you directly to Wuppertal next time! Expensive enough Vorwerk vacuum cleaner the staff should be much friendlier in customer service. (Original) Ich habe einen Vorwerk Tiger zur Reparatur abgeben wollen, der Vorwerk Mitarbeiter im Store war sehr arrogant, hat uns von oben herab behandelt mit einem schnippischen Ton! Es ging um die Situation dass ein Vorwerk Vertreter mir die Unterlagen zukommen lassen hat für den Auftrag zur Reparatur, da steht drauf 149 € kostet die Reparatur. Der Store Mitarbeiter behaupte das das nicht stimmt! Er hat dann mit einer Kollegin telefoniert, die das bestätigte dass die 149 der Komplettpreis sind. Der Store Mitarbeiter meint aber weiterhin dass das nicht stimmen könnte und ich würde ja schon sehen was ich davon hätte! Der Tiger ist gestern repariert zurück gekommen und die Reparatur hat 149 € gekostet, der Schlauch war inbegriffen! Diese Art und Weise war einfach nur inakzeptabel. Ich schicke das nächste Mal direkt nach Wuppertal! Teuer genug sind Vorwerk Staubsauger das Personal sollte wesentlich freundlicher im Kundenservice sein.

(Translated by Google) I had problems registering with Vorwerk after buying my robot vacuum. Mr. Bingöl, the seller, was immediately and calmly ready to help me by phone when contacting us with success. When technical problems on the part of Vorwerk brought my vacuum robot to a standstill after a few months, it was again Mr. Bingöl who was able to help me again over the phone with great patience and expertise. I have never experienced such technical assistance before. Therefore my very big thanks and my appreciation. I will fully recommend the store and especially Mr. Bingöl! (Original) Ich hatte Probleme, mich nach dem Kauf meines Saugroboters bei Vorwerk anzumelden. Herr Bingöl, der Verkäufer, war bei telefonischer Kontaktierung sofort und in ruhiger Gelassenheit bereit, mir dabei telefonisch mit Erfolg zu helfen. Als nach einigen Monaten aufseiten von Vorwerk technische Probleme meinen Saugroboter zum Erliegen gebracht hatten, war es wiederum Herr Bingöl, der mir telefonisch mit großer Geduld und Sachkenntnis erneute helfen konnte. Eine solche technische Hilfestellung habe ich bisher noch nie erlebt. Darum mein ganz großer Dank und meine Anerkennung. Ich werde den Store und namentlich Herrn Bingöl uneingeschränkt weiterempfehlen!

I received comprehensive, competent and extremely friendly advice! Very pleasant atmosphere and the latest Vorwerk range directly on site and with a demonstration! Highly recommended! I took a nice tea set with me straight away! It couldn't be better!

The various functions of the battery-operated device were demonstrated to us in detail, including all the associated attachments. Very convincing and that the device is very quiet and light compared to competing devices. As long-time Vorwerk users, we no longer need much convincing to make a decision. I hope that we will enjoy the device for as long as we did with its predecessors. Thank you for the advice

You don't have to say much about the products, they are innovative, high quality and simply great everyday helpers! I've been to this store several times now. One time my device was defective (unfortunately through my own fault) and I needed advice or purchased additional products. Every time I received absolutely professional, expert and honest advice. The advantages and disadvantages were explained to me and I was really able to get rid of any questions. No pushy sales, just real advice! The employees were always very friendly and took care of every concern and really made the greatest effort. I can only recommend a visit to everyone!

My robot vacuum cleaner could no longer be connected to the WiFi. So we called the store and asked if they could help us further. We were told to just show up and bring the device and station with us. A very nice consultant then looked at the robot on site and reset it on site within a few minutes so that it now connects to the internet again. Everything went really quickly and I was very excited. We'll be happy to come back for our next request!

(Translated by Google) Very competent, professional and friendly advice. Pros and cons explained. Bought the device with accessories. Vacuum and wipe in one go. Top (Original) Sehr kompetente, professionelle und freundliche Beratung. Vor- und Nachteile erläutert. Gerät mit Zubehör gekauft. Saugen und wischen in einem Arbeitsgang. Top

Received very good advice. Friendly and competent. We were welcomed and even though the store was about to close, the employees stayed late

(Translated by Google) My robot hoover had an error message. I received very good advice from the two employees working there (a lady and a gentleman) in the Hanover shop. I can only recommend Store Hannover, you are treated very nicely there and you get the right tips! Top satisfied !!! (Original) Mein Staubsauger Roboter hatte eine Fehlermeldung. Ich bin im Shop Hannover von beiden dort tätigen Mitarbeitern (eine Dame und ein Herr) sehr gut beraten worden. Ich kann den Store Hannover nur empfehlen, man wird dort sehr nett behandelt und man bekommt die richtigen Tipps !!! Top zufrieden !!!

(Translated by Google) Top advice from top devices. Not intrusive, just competent and friendly. Bought product and very satisfied. We recommend... (Original) Spitzenberatung von Top Geräten. Nicht aufdringlich, nur kompetent und freundlich. Produkt gekauft und sehr zufrieden. Sehr zu empfehlen...

(Translated by Google) Good advice, friendly employees, Best quality standards. All in all? A pleasure to shop there (Original) Gute Beratung, freundliche Mitarbeiter:innen, Beste Qualitätsstandards. Insgesamt? Ein Vergnügen dort einzukaufen

I'm really disappointed with the customer service! You pay almost €1,500 for a damn vacuum cleaner and if there are technical problems I still have to pay €169 for a repair?

The 2 stars are not for the product, only for the Hannover store. I bought a suction mop there and didn't want to decide on my own, without my husband, whether I should also use the suction cup. The seller told me I could decide within 2 weeks and would then get it for the set price. The fact that I don't come from Hanover wasn't a problem either.... They would then send it to me. After a week or so I told them by phone that I would be happy to accept the offer. Suddenly it didn't work... I would have to come to the store... sending it wasn't possible at all. I should then try customer service. No sooner said than done... I haven't received an answer to date... that was the beginning of October! Annoyed that I didn't buy it near me...well😡

(Translated by Google) Friendly competent advice. No unconditional sale rather advised. (Original) Freundliche kompetente Beratung. Kein unbedingter Verkauf eher beraten.

(Translated by Google) Great on-site help with problems. Even after the purchase you will get good advice here! Thanks! (Original) Tolle Hilfe vor Ort bei Problemen. Auch nach dem Kauf wird man hier gut beraten! Danke!

(Translated by Google) Very competent and convincing advice. In the end I decided on a device, thank you very much. (Original) Sehr kompetente und überzeugende Beratung. Am Ende habe ich mich für ein Gerät entschieden, vielen Dank.

Nice and very helpful employees. They tried very hard to solve my problem. Next time it's better to go to the shop straight away and not order online.

Nice and courteous service! The employee helped me repair my vacuum cleaner and pitched in himself. Thank you for that!