1/5 Greg I. 1 year ago on Google
This
is
my
first
bad
review,
and
it
honestly
deserves
it.
My
wife
and
I
come
regularly,
since
fall
of
2021,
pretty
much
weekly.
To
the
point
most
servers
know
we
do
not
need
a
menu.
We
placed
our
order
with
a
server
we
haven't
met
(keep
in
mind
they
have
a
high
turnover)
and
it
was
over
30
minutes
for
our
drinks
to
arrive
by
an
alternate
server,
though
the
restaurant
was
1/4
capacity.
Once
the
drinks
arrived,
we
waited
a
further
20
minutes
for
the
wings
to
arrive
by
a
different
server.
We
were
missing
the
vegetables,
dip,
napkins,
side
plates,
cutlery...
and
the
food
was
stone
cold....
It
was
clearly
forgotten
about
and
left
under
the
warming
lights
what
would
seem
like
an
eternity.
Again,
waited
15
minutes
to
see
if
the
server
would
show
her
face,
but
didn't.
Our
server
then
showed
up
a
few
minutes
later,
where
we
asked
for
our
cutlery
and
missing
items,
and
she
said
she
would
come
right
back
with
them.
(She
didn't
show
up
again
until
giving
me
the
bill).
I
went
to
the
bar
and
asked
for
a
manager
to
discuss
the
cold
food,
lack
of
attention
and
all
the
missing
items
associated
with
eating....
Unfortunately,
he
wasn't
receptive
at
all,
all
he
said
is
he
would
remake
our
food
and
left,
(didn't
ask
if
we
wanted
drinks,
or
any
apology).
We
waited
a
further
15
minutes
to
receive
the
same
food
back
that
was
reheated
in
the
oven.
TOTALLY
overcooked,
dried
out
gross
wings.
Again,
missing
the
vegetables,
side
plates,
or
anything
to
eat
the
food
with.
after
a
further
5
minutes,
our
server
appeared
and
presented
the
missing
vegetables,
and
we
requested
another
round
of
drinks.
The
drinks,
they
never
showed,
I
told
the
bartender
after
waiting
10
minutes
to
cancel
the
drinks
because
at
that
point
we
just
wanted
to
leave.
We
never
did
see
our
server,
we
had
to
flag
another
down
just
to
request
the
bill.
Food
was
comped,
and
rightfully
so..
Waited
a
further
10
minutes
to
pay
the
balance
of
the
2
drinks
and
left.
Management
or
the
server
did
not
care
one
bit.
Majority
of
the
staff
just
congregated
at
the
bar
to
chat
between
themselves.
(1:45minutes
to
get
cold
and
over
cooked
wings
and
2
drinks
is
horrendous,
given
the
place
was
only
1/4
capacity
and
at
least
7-8
people
working
the
floor).
Its
a
shame
as
we
really
loved
our
past
experiences
there,
however
the
service
has
made
a
rapid
decline,
and
some
certainly
neglect
the
customers
or
even
provide
a
sub
standard
experience.
After
30+
visits,
we
wont
come
back,
or
make
any
more
recommendations
to
friends
based
on
our
past
few
visits
over
the
past
2
months.
The
management
certainly
doesn't
care
about
the
customers,
that
was
evident,
or
the
reputation
of
the
business.
Shame
as
it
has
potential.
Food
was
always
great
(when
served
when
it
should
have
been),
its
the
service
(or
lack
there
of)
that
ruins
the
enjoyment
of
going
out
to
dine.
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