1/5 Joseph H. 4 years ago on Google
Took
my
wife's
diamond
engagement
ring
with
14kt
gold
band
in
the
store
to
get
it
fixed.
One
of
the
prongs
had
broken.
They
sent
it
out
to
one
of
their
other
stores
to
fix
and
it
came
back
with
white
gold
now
part
of
the
band
near
the
prongs.
They
were
also
now
white
gold.
After
a
brief
discussion
they
indicated
they
would
send
it
back
out
to
be
fixed.
When
the
ring
was
ready
to
be
picked
up
it
looked
horrible.
The
14kt
gold
band
looked
like
it
just
came
out
of
a
bubble
gum
machine.
I
immediately
took
it
to
the
largest
jewelry
store
in
the
United
States
-
Kay
Jewelers
and
the
ring
inspected.
Not
only
was
the
band
now
fake,
i.e.,
not
14kt
gold,
but
the
1
carat
diamond,
which
I
still
have
the
original
paperwork
for,
was
now
no
longer
a
natural
stone.
They
replaced
the
diamond
in
that
ring
with
a
fake
man-made
stone.
I
contacted
both
White
Marsh
Md
(i.e.,
Perry
Hall
store)
where
the
manager
blamed
me
for
having
bought
a
fake
ring
31
years
ago;
again,
despite
having
all
of
the
original
paperwork
and
insurance
papers.
I
then
called
their
customer
service/location
in
Catonsville.
I
was
assured
that
they
would
determine
what
was
going
on
and
call
me
back.
Just
like
the
Store
Manager,
Customer
Service
never
called
back.
Its
been
over
a
week
and
have
yet
to
hear
anything
from
their
so-called
customer
service.
Beware
of
taking
jewelry
into
any
of
these
stores
to
be
fixed.
A
Better
Business
Bureau
complaint
has
been
filed
as
well
as
a
complaint
with
the
Attorney
General
of
Maryland.
