Starbucks image

Starbucks

Restaurant Cafe Bar Coffee shop Breakfast restaurant Coffee store Espresso bar Internet cafe

One of the Most Reviewed Caves in White Plains


Address

200 Main St, White Plains, NY 10601

Website

www.starbucks.com

Contact

(914) 677-0096

Price rating

$$ $$

Rating on Google Maps

3.90 (754 reviews)

Open on Google Maps

Working Hours

  • Sunday: 6 AM to 7 PM
  • Monday: 6 AM to 9:30 PM
  • Tuesday: 6 AM to 9:30 PM
  • Wednesday: 6 AM to 9:30 PM
  • Thursday: 6 AM to 9:30 PM
  • Friday: 6 AM to 9:30 PM
  • Saturday: 6 AM to 9 PM

Featured Reviews


Frequently mentioned in reviews: coffee (11) order (11) Starbucks (8) ready (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Arthur G. 3 years ago on Google
    I’ve always loved this Starbucks on Main Street!is a very attractive building with an outside plaza with lots of seating.when I visited today, there were city workers installing the holiday lights that will soon brighten the streets. The Starbucks staff were helpful and worked efficiently to provide their customers with coffee and other snacks. The store also had a selection of holiday gifts!
    2 people found this review helpful 👍

  • 1/5 Gabriela L. 1 year ago on Google
    30 minutes to pick up a mobile order…what was the point of ordering online if I had to wait outside in the cold. All for the employee to hand me my bag and tell me something was missing because it was out of stock. They told me to go inside for a refund or pick something else. Could have led with that in the 30 minutes I waited for my order. Also, would it kill the employees to be nice?
    1 person found this review helpful 👍

  • 1/5 james f. 1 year ago on Google
    I don’t think I’ve ever ordered here and gotten my coffee in a timely manner. I keep coming back because it’s the only Starbucks that’s easy to get to in the area and they continue to disappoint. The past few times I’ve placed an online order, it’s taken 25+ minutes. The last time i got my coffee after 30 minutes and it had coffee grounds all up in it. Probably better off driving to Hartsdale - I bet you’d get your coffee faster.
    1 person found this review helpful 👍

  • 1/5 Shawna 9 months ago on Google
    Idk who their district manager is but this place needs to be shut down for a month and retrained. Poor customer service, unorganized, RIDICULOUS WAIT TIMES! This location is a disgrace to Starbucks. Waited 33 mins for a mobile order one day and 25 mins for an in-store order the following day…just for them to mess up my order BOTH times.
    1 person found this review helpful 👍

  • 1/5 Tatyana F. 5 months ago on Google
    I have been going to this starbucks for 2 years now, and today's experience finally pushed me to leave this review. The woman who works there most mornings, she told me her name was Annabelle on the phone - she's petite, wears glasses and seems to be the one in charge, has some of the worst customer service I have ever seen. Multiple occasions I have seen her chastise customers for coming up to the register before she is ready, for taking too long to give her their order, for asking for a drink to be made differently than the standard way she prefers, for standing too close or for too long near the pick-up counter, for putting their drinks down on the counter off to the side while they are waiting for multiple other drink orders, for congregating near the trash can, for being too many people inside waiting for their drinks (telling them to wait outside). I mean, it's always something with her - she's never happy and takes it out on the customers. I also see her bossing her staff around. I don't know if it's a power trip or she just has a bad attitude, but it's got to stop. I'm tired of standing around with other customers looking at each other dumbfounded like - "what is happening? why is she like this?" Today it was a torrential downpour. I walked up to the take-out window and she was far away with her back to me talking to the staff. Finally, I knocked on the window to get her attention, and she opened it and I gave her my name. She then proceeded to not hand me the food, but instead, as it's downpouring and I'm standing outside, to tell me that I am not allowed to knock on the window and that she sees me and will get to me when she can. There was nobody else in the store. She did not see me. She also failed to put a sleeve on the cup and I burned my hand. Just absolutely horrible.
    1 person found this review helpful 👍

  • 5/5 Sonia H. 11 months ago on Google
    I love coming to this Starbucks. The employees are super friendly and fast. The atmosphere is welcoming and always clean. It's also a plus because it's near my job.

  • 1/5 Elizabeth R. 1 year ago on Google
    I work in this area so i've visited this location a few times. Each time, i was disappointed. It is the only starbucks in this very busy area and seems as though they are always short staffed. I place my online orders well in advance, 30 mins plus so i can pick up and go and almost 8 times out of 10 it is never ready on time. People have to wait in the cold and/or rain for their online orders at the pick up window for a long while and it is truly ridiculous. So rather than get my coffee i go there just for my refund. I rather order from dunkin 2 blocks away since they always have your online orders ready on time.

  • 4/5 Barbara Lindner (Travelling W. 1 year ago on Google
    Decent Starbucks in downtown white plains biggest issue is not easy to find parking if on side street there isn’t any. They keep the mobile orders behind the counter to make sure you get the right one and no one takes it. Staff friendly and they make a decent drink as ordered. Early in morning a little sketchy around the area.

  • 3/5 Rick K. 1 year ago on Google
    There was a misunderstanding about my mobile order, so I stood there for quite a while waiting, only to find out they didn't have what I ordered when I asked about the status; a simple dark roast cup of coffee. Evidently I am supposed to tell them I submitted a mobile order, so they can then tell me they don't have it. Never experienced this before... sigh... at least we figured it out, and I got a medium roast. But the process seems off...

  • 5/5 Shelly S. 1 year ago on Google
    Ordered a Red eye (coffee), with 2 splash of pumpkin spice and oat milk really hot. The coffee was delicious

  • 4/5 Janell T. 7 months ago on Google
    Testing fall beverages!!!!! I was excited to try an Iced Pumpkin Cream Chai Latte, if you love Chai with a hint of flavor and touch of spice this is something worth trying. It's cold, creamy and tasty. I'm looking forward to tasting the other fall drinks.

  • 2/5 Chinn A. 6 months ago on Google
    The drinks are pretty good here but the customer service is absolutely terrible. They ruin my morning EVERY morning. They are also incredibly slow, no matter how reasonably early I order for pick up, I’m still going to wait.

  • 4/5 Dmitry T. 2 years ago on Google
    I generally enjoy Starbucks and this location have it all - nice environment, fountains and cool park outside. Only confusing part is that they don’t do refills on regular hot or ice coffee. Every other Starbucks always has it

  • 1/5 Bo C. 8 months ago on Google
    This place needs help ....bad...my food is never ready with the suggestion time even when it is not busy. Customer service is trash and they need to ask customer how to spell their name before they say it's not ready because my food was ready when I went to look myself.

  • 1/5 Charles J. 4 months ago on Google
    It took15 minutes to receive the just plain coffee with a little milk in it, while everyone ordering the fancy mixed and blended drinks after me received theirs as I was standing there waiting.


Call (914) 677-0096 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Small plates
    • ✓️ Prepared foods
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Breakfast
    • ✓️ Solo dining
    • ✓️ Good for working on laptop
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✗ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dessert
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery

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