Terrible service. They watch you as if you are going to steal something from the store and they get extremely rude and unprofessional when you return items. This is exactly why I order online. First, if I don’t NEED to pay for the return label I won’t. If I need to go to the store to return the items I will. Second, if you have an attitude EVERY SINGLE TIME I go in there then I guarantee that I will NOT shop there unless I need to return. J Crew in the Westchester Mall needs new staff.

Nothing at all wrong with this store, it’s a little on the small side, but manages to get me a women’s and children’s in there. Maybe do away with the kids stuff and expand the collections? Five stars for outstanding and helpful staff!

The store associate Katrina from the Westchester Mall was fabulous and very well experienced in J crew's attire, They need more associate's like her ! very professional and knowledgeable

Best place to shop in this mall" they are very attentive and helpful. I'm a cashmere girl and this place has become my one stop shop for every color😍 the ladies here really know how to make you feel special !

The clothes are well made. The sales were amazing. The staff is continuously refolding the clothes and keeping the store very neat. I am handicapped and the store staff offered to help me multiple times. They are to be commended for their professionalism and positive attitudes .

The employees almost always seems to have a bad day

Staff is always pleasant! I love there clothes, I even ordered work pants to be shipped from the store to my house, no problems!

One of my favorite stores. Love their style.. a little pricey.