2/5 Erika C. 2 years ago on Google
Updated
to
include
pictures:
Very
displeased
with
the
approach
of
handling
the
situation
and
the
lack
of
follow
up
by
management.
My
partner
and
I
were
going
on
a
trip
and
it
was
the
day
before
her
birthday
that
we
went
for
our
hair
appointments.
We
scheduled
with
the
same
stylist...
we
did
get
split
between
two.
The
stylist
I
had
did
a
great
job
listening
to
what
I
wanted
and
I
came
out
of
this
situation
happy.
My
girlfriend
however
was
offered
the
incorrect
color
initially
and
after
the
bleaching
and
initial
color
had
copper
tones
and
orange
hair...
the
stylist
proceeded
to
start
a
blowout
and
style
so
I
intervened
and
approached
management...
a
toner
was
offered...
thinking
that
because
the
color
was
saturated
(or
so
it
seemed)
things
may
have
been
better...
we
went
on
our
trip
as
planned
to
spread
my
mother's
ashes...
we
called
upon
our
arrival
back
which
was
within
2
weeks
and
were
told
a
difference
would
have
to
be
paid
to
correct
the
color
being
faded
back
to
copper
and
orange
after
only
two
weeks.
We'd
have
requested
a
correction
sooner
but
were
out
of
town
for
a
week.
The
receptionist
stated
that
a
manager
would
be
in
contact
with
us...
we
have
yet
to
hear
anything
and
the
receptionist
did
not
seem
to
care
much
about
the
situation
and
had
a
lackadaisical
attitude.
I
have
been
going
to
EFS
for
a
long
time
and
had
never
been
treated/experienced
any
thing
like
this.
Needless
to
say,
I'll
be
finding
somewhere
else
for
my
haircare
and
my
partner
certainly
won't
be
choosing
to
go
back.
We've
been
waiting
on
a
call
from
the
manager
and
still
have
not
received
one.
We
were
basically
told
that
because
the
experience
of
the
original
stylist
was
less
than
most
we
would
have
to
pay
more
to
get
the
correction
done
even
though
it
was
brought
to
the
attention
of
management
during
the
appointment
as
well.
This
will
be
the
last
time
we
visit
the
salon.
3 people found this review helpful 👍
