1/5 Amber B. 3 years ago on Google
We
purchased
my
wedding
band
and
engagement
ring
from
Kay's
and
regret
it
solely
due
to
the
lack
of
care
and
concern
shown
by
their
employees.
The
only
individual
who
we
were
impressed
with
was
the
girl
at
the
Maize
Road
location
who
received
the
commission
from
the
initial
sale.
Other
than
that,
it's
been
a
complete
headache
with
sizing/resizing,
not
getting
contacted
by
them
when
the
ring
is
ready,
being
misinformed
about
it
being
ready
in
time
for
our
wedding
the
first
time
we
had
to
get
it
resized,
then
later
finding
out
that
information
was
inaccurate
by
the
employee
who
initially
sold
it
to
us
and
that
we
could,
in
fact,
have
it
back
before
our
wedding,
and
just
an
overall
feeling
of
insignificance
from
each
and
every
employee
who
is
NOT
making
commission
off
of
us.
Unfortunately,
we
just
completed
another
visit
and
the
ring
is
still
not
sized
correctly
and
the
employee
disregarded
our
word
when
we
swore
that
neither
of
us
ever
received
a
voicemail
or
email
advising
that
our
ring
was
ready
over
two
weeks
ago.
Luckily,
we
just
stopped
by
to
check
on
the
status
of
it
today
or
else
we
never
would've
known.
We
refuse
to
ever
go
back
to
the
Town
East
Mall
location
regarding
this
matter.
Additionally,
do
not
ever
try
calling
them
because
you
will
NEVER
receive
an
answer.
I
also
mentioned
this
today
while
in
the
store,
and
the
employee
replied
with,
"the
customers
in
the
store
come
before
answering
the
phones".
This
implies
that
unless
they
can
profit
or
benefit
off
of
you,
they
do
not
care
whatsoever
about
customer
satisfaction,
inquiries,
or
issues.
We
now
understand
we
will
only
receive
quality
service
from
the
one
employee
who
originally
sold
us
the
ring
out
on
Maize
Road.
I
definitely
do
not
recommend
this
location.
We
have
spent
thousands
of
dollars
at
Kay's
and
you
never
could
tell
by
the
treatment
we've
received.
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