I go to the ymca a lot, and to this one about half the time. They have a nice clean facility and friendly staff. The cardio room is a little small but I never have a problem getting a machine even when they are busy, which is pretty often. The location is super convenient for me cause I live like five minutes away.

This Y seemed to be hurting a little bit. There’s a urinal in the mens locker room that his been broken and taped off for at least a month. The hot tub is broken then fixed then broken again and again. I had an interaction with a trainer that was very frustrating as well. Almost as if they have no clue how to use etiquette with other members of the gym. I know that since the tornado hit the Andover Y that the surrounding Y’s are seeing more and more attendance but there is also broken machines that aren’t marked for repairs and when speaking to employees about the problems we’ve been met with an indifference. We love the YMCA and what it offers. It just feels like it’s not being taken care of lately.

My car window was busted out and my purse was stolen while taking my daughter to gymnastics class. It happened in the morning and I was parked in the front. Her class lasted only 30 mins and within that time frame someone was able to break into my car and steal from me. I do not recommend this ymca as I also have a friend who’s car window was broken out here as well. Be careful.

Above average gym IMO. They canceled the HR monitor program though. :(

As far as workout facilities go it's amazing and clean as far as the early learning center goes would not reccomend this location yes they remodeled however poor experience with one of staff & I don't feel it was handled correctly by director. Always pressed about payments before they were due. Save some money put your kid in petite academy or elsewhere. Very disappointed how it was operated.

Beautiful facility with tons of fitness equipment, pool, child care etc. love all of the Life Fitness, Hammer Strength and Cybex cardio and strength equipment. Highly recommended for any one looking for a community to encourage them on their fitness and over all wellness journey.

Definitely nothing like the Andover YMCA and the people working there were super rude. Me and my friend asked to have our locker unlocked. A girl named Elizabeth was asked to help us. She was snotty and rude. They need more training on how to properly treat their customers. We won’t be going back.

Friendly, very clean, polite to elderly people which I am. They have every workout machine you could want, great pools and saunas in the shower facilities. In short I love it! Can't wait for this pandemic to be done with so it can reopen!

Awful phone service. Couldn't even find my membership in the computer. Called a different YMCA and they found me in under a minute.

I am just stunned that this ymca reached out to listen to my complaint. Companies dont typically do that. Wonderful thoughtful customer service.

Fine establishment with good & routinely cleaned equipment. A wonderful place to go if you're over 60 or have children to take to sports classes, but I would most definitely recommend another Gym of any kind if you would like to exercise in peace from the judgement of the aforementioned demographic - and it would help the staff to be on the side of those victimized UPDATED - George and I very much talked and my membership record won't be located because it was terminated as I no longer wish to ever be at such a place.

Love the day to day staff and workers but the BACK OFFICE and HEAD trainers are terrible people. They keep the smile and act like they are there to help but they disrespect their worker, talk to them any type of way and in some instances fire people for DOING THEIR JOB.

Michael was very helpful and gave a thorough, truly inspiring tour of the facility. 10 stars