Our room was spacious, clean and pretty. The location is wonderful for visiting William and Mary or historic Williamsburg. Our kids and teens enjoyed the pool, which is large and fun. The staff was kind and helpful - especially the cleaning staff at The Tyler House who were helpful getting extra towels. The lobby is large, spacious and we'll decorated. The courtyard is lovely for a drink. Thank you for a nice stay!

It was our wedding day. We called a WEEK before our reservation and asked for two things: An early (2pm) check-in, and a cheeseboard waiting for us in the room. They said yes to both, so we designed our itinerary around this promise. IF YOU COULDN'T DO IT, YOU SHOULD HAVE JUST SAID NO! Because they said yes to those requests, we planned to be able to drop off our bags and have a little snack before continuing with our busy day. OUR WEDDING DAY. I even called the day before to double-check and confirm once more that the room would be ready at 2pm. It was not. We ended up waiting in our car for two hours until they finally called to tell us the room was ready. They were not apologetic at all. Then, to add insult to injury, the maid was hovering outside our door at 9:30 the next morning and asked us how soon we'd be checking out! Also, the concierge NEVER picked up the phone or returned any of our 3 phone messages the day before our stay. What a disappointing and infuriating experience. We will never stay here again.

Great hotel and location right in the heart of Williamsburg, within walking distance from the famous Merchants Square. This hotel had several different buildings, each with their own exterior courtyard and interior sitting areas. The beds were comfortable, noise level minimal, and room temperature nice and cool. I loved the feeling of stepping back in time into idyllic and charming Williamsburg which made my family's entire stay relaxing and pleasant. One complaint I have with the hotel is their EV charging amenity. They advertised themselves as having complementary EV charging, but really there was only 1 functional EV charger across the street from the main lodge. There are other "EV charging spots" in the garage but these spots only had electrical outlets for you to plug your own charger in. This to me wasn't really "EV charging," and the low charging speed from the outlets meant you'd have to park and charge continuously for a full day or 2 for you to fully charge your car. Still, this was a fantastic hotel stay and my family and I really enjoyed it. We look forward to coming back again in the near future!

Have stayed here before and no issues. This time no shower gel refilled in 4 days, had to ask for soap at the front desk and no one seemed concerned or followed up. Mentioned it at check out and didn't even get a reply. The plus is location and availability to get transportation via the hotel or bus. The hotel needs serious updates and the rooms needed cleaned. Breakfast was delicious in past stays but left a lot to be desired on this trip. Marriott needs to step up as the expectations are certainly not being met.

My family and I stayed at the Williamsburg Lodge recently and absolutely loved it. We had a 2 queen room in the Tazewell part of the resort, and it was spacious and looked recently renovated. Sweet Tea and Barley was really good as well. We didn't have reservations, but they allowed us to sit outside by the fire pit (it was not on) and eat there. The food was amazing, and the service was superb. The best part of the lodge was the location. Right in the heart of Colonial Williamsburg gave us the opportunity to walk everywhere. We didn't utilize the pool or the fitness center, but there is no need when you can walk everywhere. The only downfall of my stay was this one incident where one of the rooms near me decided to leave their yapping dog alone in the room. I understand this is a pet friendly hotel, and I appreciate that. I did not appreciate the owner leaving their dog. And here I thought my kids would be too loud. Laughable. All and all it was a great stay and we will definitely be back.

During our stay at the hotel for a wedding, we were truly impressed by the exceptional service provided by the staff. In particular, Brittany at the front desk, who we believe hails from Venezuela, and the lovely French lady at the "Grub and Go" store left a lasting positive impression. Their kindness and attentiveness towards our children meant a great deal to us. We wholeheartedly recommend this hotel based on our wonderful experience.

Great location, walkable to all Colonial Williamsburg sites. Spacious, attractive room with comfortable beds. But low light in room made it difficult to put on makeup so I had to remove the lampshade. Also, disappointing to find no bottled water in the small refrigerator. But we did enjoy the in-room coffee each morning. Front door man very friendly & helpful. Staff in Traditions bfast restaurant very attentive, polite, helpful and friendly. Scrambled eggs & bacon on the buffet cooked perfectly. Lemon curd was a pleasant surprise on the menu! However the bfast buffet wasn’t replenished often enough. Over the week, and several bfasts, I rarely saw the fruit bowl refilled, so I didn’t get the fruit I wanted for bfast. Also the oatmeal toppings were often low/hard to retrieve from their jars with tiny spoons. For dinner at Sweet Tea Restaurant, the crab chowder was delicious, but unfortunately not hot. Our waitress was slow, inattentive, served guests who arrived after us, and didn’t ask if we wanted to order anything else before bringing the check. We had planned to order a 2nd round of drinks, but since she had already delivered the check we decided against it. On 10/13/23 morning, it was evident the hotel had overbooked their conference rooms. It Was Especially difficult for our group (one who was in a wheelchair) to get into the meeting room due to crowds lined up at the bfast buffet in the middle of the hall. I even witnessed a collision in the hallway - it was way overcrowded! This situation could have been avoided with proper planning by the conference center staff, (for example, staggered start times.) Suggestion - when large groups are expected, move the buffet out of the middle of the hallway so people can get through!! Simply relocate it to the end where there is much more space & less foot traffic. We were with a group of 20 for several days, and experienced several buffet dinners in the conference center. Staff very polite and food was tasty, but the hot food was usually NOT hot on the conference buffet. Suggest using Sterno burners to keep food hot. Also, we had to use tablespoons rather than large serving spoons to put food on our plates which was difficult. . Lastly, the conference room where we ate dinners for several days was too small for 20 people. We were crowded onto 3 circular tables with very little space to move. Other than the above opportunities for improvement, the Williamsburg Lodge is a lovely place to spend a few days, but not more.

Perfect location if you're coming to spend time in historical Williamsburg. This property is located a very short walk away from the main attractions. As a hotel guest you get significantly discounted tickets for the museums - ask concierge about it (concierge desk is opposite to front desk). They provide ghost tours as well. Front desk employees were quick and friendly, recognized titanium status and provided vouchers for elite member breakfast. Plenty of parking space, additional lot on the opposite side of the street. Has a restaurant and a cafe on site. Breakfast was tasty at the restaurant though it can get crowded and you may need to wait for a while to be seated. Rooms are a bit dated, had couple issues: TV was not working at all and room service forgot to attach half of the shower curtain. I did report issues to the front desk the next day and they there apologizing and provided free parking in result, which was a nice gesture.

The Williamsburg Lodge, Autograph Collection is an exceptional example of luxury hospitality, renowned for its excellent service that leaves no detail unattended. The rooms are a testament to impeccable elegance and comfort, offering a serene and opulent retreat in the heart of Colonial Williamsburg. Its prime location is perfect for guests looking to explore the charm and history of the town, with its array of shopping options just a short walk away. Additionally, the hotel is conveniently surrounded by numerous restaurants, offering a variety of dining experiences to suit all palates. This combination of outstanding service, (our concierge was impeccable.. Jordan was impressive and truly went above and beyond for us.. a true asset to this location) luxurious accommodations, and a prime location makes the Williamsburg Lodge an ideal choice for travelers seeking Southern Hospitality and sophisticated charm.

We stayed here right before Christmas in 2022 and again at Christmas 2023 and there is a big difference. The amazing breakfast buffet is gone, the option now is the “continental “ breakfast which is very limited which you still have to pay for? I’ve always thought that was included in the stay? You can still order from the menu. Our room had mold, damage and there was water damage throughout our building. It seems like not only they’ve cut back on the breakfast buffet but also the building maintenance. An outside door would never lock so anyone could come in that didn’t stay there. Very sad because it was so nice in 2022. Won’t be coming back

Underwhelmed considering the price. Room smelled a bit funny - musty. The elevators were old and needed a lot of TLC. Staff was nice and the room was a decent size but definitely not a luxury experience. Good location next to CW.

I've been coming here for over 50 years. It is always a warm and friendly visit. The staff is amazing. I ordered gingerbread cakes to go to pick up at a specific time, and they were waiting for me. Always makes me smile and feel nostalgic.

Great place to stay! Amazing breakfast. Shout out to Robert and Leo, two of the best wait staff ever! Room got a 3-star because the fr8dge was terrible. Only kept things cold 2 hours at a time.... energy efficient system was not good for long-term cold storage. Excellent distance from downtown Williamsburg.

this facility is run down to the point is an insult to Marriott autograph collection and no where closed to be, mold in rooms, funky smells, poorly decorated, way below standard, looks like a motel 8. The front desk staff definitely need to be trained, Britney doesn't have any customer service skills, rude and obnoxious disrespectful we had to cut our vacation one day shorter due to the discomfort at this place, she argued with us that we would charged regardless. While we were having coffee in the morning the manager was having an argument with a guest in a loud manner that we could hear everything they were talking about. Our Christmas dinner was ruined due to poor service. And last our check in (JANU RANU ) not sure her name was very poor din't aknoledge our gold elite status didn't tell us anything about the hotel like coffee shop ours, pool hours our free waters,ecc very cut and dry. Marriott head managers should visit this hotel and fix the issues they definitely need improvements on all areas.