If I could leave 0 stars I would - I want to share my utmost frustration and disappointment in my dealings with Rockridge Apartment Homes and their property management team. The level of mismanagement we encountered during this experience was a complete disaster, this is a glaring example of inept management. Here's the situation: My uncle passed away on August 27th, 2023. At that time, Rockridge and our family had reached a verbal agreement allowing us 30 days to vacate the property, meaning we had until September 27th, 2023, to complete the move. However, on September 19th, at approximately 12 pm, my uncles son received a call that left us bewildered and outraged. Property manager Kylie Marshall had given the green light to leasing agent Sherry to rent out my uncle's unit, even though we still had 8 days left within the agreed-upon 30-day period. What's truly astounding is that they only informed us of this decision after they had already rented out the apartment and had new tenants moving in that same day! To add insult to injury, we were given a mere one-hour ultimatum to remove my uncle's belongings, under the threat that failure to comply would result in his possessions being placed in a storage container owned by Rockridge. They also planned to charge us daily storage fees from my uncle's security deposit which they had also stated would be returned in full due to my uncle only living there a short 2 months and working majority of the time. The lack of prior communication with my uncle's son, who could have ensured the timely retrieval of belongings, is baffling. Equally baffling is the property management and leasing team's decision to backtrack on the initially offered 30-day notice, a period we had not requested but had been granted, purportedly out of kindness. I want to make it clear that we did not seek those 30 days; Rockridge extended them to us. This entire experience has been nothing short of a nightmare, and I wouldn't wish it on my worst enemy. It is a disturbing illustration of the kind of treatment some landlords subject their tenants to. Lastly, rather than taking responsibility for their oversight, Rockridge chose to gaslight the tenants family into believing that we were in the wrong. However, our actions were entirely based on the 30-day notice that had been granted to us by property manager Kylie Marshall. Reminder, our family still had 8 days to remove our deceased family members property. It raises a valid question: If the 30-day notice wasn't a valid arrangement, how is it possible that my uncle's belongings were allowed to remain in the apartment for three weeks after his passing? It's clear that they acted prematurely and without due consideration.

Tub had a crack, washer didn't work, they swapped it out for another one that was broken and just so dirty it took a lot to get it clean, there was a dead bird in the dryer vent, floors were filthy, the carpet had not been vacuumed in who knows how long it took 8 full vacuum loads to get it cleaned and after I scheduled a professional carpet cleaning company to clean and try to remove a big stain but they could not get it out. The tiles are cracked and everytime you step in certain spots you can hear the air trapped push out. I was not expecting to much but I was disappointed with the filth that I moved into and that I paid for something like that and has to clean it to get it livable. Wishing machine was not working correctly, light bulbs were burnt out, dirty carpet I mean really dirty, super glue looking substance on the tile floor, carpets has a burnt spot on it, carpet separating from tile floor, water heater drain covered with trash, dead bird in the dryer vent hose, the place smelled horrible, cracked bathtub that was fixed cheaply after I notified manager

Kylie was awesome to work with and got our apartment ready for us in a timely manner. It was clean with new carpet. Elias the maintenance guy was very nice, and got our minor issues fixed right away. We are very pleased so far with our experience!

Elias has been amazing and the most responsive we’ve had with maintenance at Rockridge. He fixed our washer situation immediately. Mega appreciate his solution.

Elias Leal did an amazing job fixing our washer! We put a request and he was here next day in the morning! He also changed our bathroom lightbulbs without us asking. He goes the extra mile on his services! Thank you Elias!

My cute affordable place. Shelly made the entire process almost effortless and so easy the entire time. I definitely appreciate everything she did to make my move in quick and easy!

Maintenance there is awesome! Our company keeps an apartment there and our dryer went out. Literally in 20 minutes Elias the maintenance man showed up with a brand new one.

I loved the process of moving in. Super easy, Paden and Kiley made it a very expedited move in and I would definitely sign a second lease!

It is a good place to live with your family and very economical