KFC image

KFC

Restaurant Fast food restaurant Chicken restaurant

Restaurant chain known for its buckets of fried chicken, plus combo meals & sides. People often mention chicken, minutes, order, wait, restaurant, waiting, counter, pieces, asked, dirty,


Address

1558 W Service Dr, Winona, MN 55987

Website

locations.kfc.com

Contact

(507) 452-7719

Price rating

$ $$$

Rating on Google Maps

3.60 (527 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 10:30 AM to 10 PM
  • Wednesday: 10:30 AM to 10 PM
  • Thursday: 10:30 AM to 10 PM
  • Friday: 10:30 AM to 10 PM
  • Saturday: 10:30 AM to 10 PM
  • Sunday: 10:30 AM to 10 PM
  • Monday: 10:30 AM to 10 PM

Featured Reviews


Frequently mentioned in reviews: chicken (14) minutes (13) order (12) wait (9) restaurant (8) waiting (7) counter (7) pieces (7) asked (6) dirty (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Junie M. 2 years ago on Google
    Food was good but service at this KFC sucks. They stand around and keep you waiting. Why isn't someone at the counter taking orders? 5 people in line and staff are standing in back chatting. Grrr. This happens everytime we go there.
    1 person found this review helpful 👍

  • 2/5 Zaden 11 months ago on Google
    Food awful, chicken dry, service trash, if i could give this a zero i would have, i asked for fries they gave me applesauce and were rude when i asked for fries instead and was even rude when i asked for sauce, can you belive that?? sauce
    1 person found this review helpful 👍

  • 1/5 Kaylee M. 1 year ago on Google
    HORRIBLE! First I had to wait 10 minutes for someone to take my order, then I had to wait 20 minutes for my food! The whole restaurant is nasty! Floors not being sweeped for days, not being mopped (my show STUCK to the floor), counter tops sticky, tables dirty and sticky, drink area not refilled and sticky. While waiting for my food, an elderly gentleman came and asked Dana for strawberry jam, and she THROWS not hands.. THROWS it at him. Then upon getting my food, my tray was DIRTY! How this store is open I have NO clue. They need to shut down and reevaluate their staff and manners
    1 person found this review helpful 👍

  • 1/5 Tom C. 1 year ago on Google
    First walked into the store and floor was sticky and dirty and every table was dirty like they never come out and clean them. And we got here at 1120 so there was no big rush for lunch which means that they never got cleaned even from the day before. then after waiting for 20 mins for our food they handed us our food on a dirty nasty tray. Horrible dine in experience.
    1 person found this review helpful 👍

  • 1/5 Katie N. 10 months ago on Google
    Portions were super small and the chicken strips were horribly dry. Had to physically rip it apart to even break one up. It hurt your teeth to bite into it. It was all batter, no actual meat. But don’t worry, we got 6 ranch dips for one 4 piece, yet only one napkin for 2 people! It’s just sad how bad the chicken was.

  • 1/5 Lisa K. 8 months ago on Google
    I hated to bother the young man waiting on us. I ordered one piece of white meat chicken. He charged me for two pieces $9 and something. He didn't give me the second piece and I went to the counter twice. One to discuss my bill and I could not get anyone's attention. The older man working wasn't at the counter AND I smiled when I came out of the bathroom and no response. The second time I went back to the counter I wanted a to go box. The young man who rang me up was no where.... A young man heard me saying, Excuse me after a great deal of time and he brought me a box. I would have asked for butter the first time I approached the counter..... When we went to our car three of the young men were outside chatting. This is not the way a business should be run. DO NOT EAT at this restaurant.

  • 2/5 Mike B. 7 months ago on Google
    Used to frequent this location years ago when the owner actually worked in the restaurant. The pride and quality were outstanding. Sadly, it’s now fallen into another poorly run corporate KFC. Simply stated it is the worst chicken franchise in the country. Product was greasy, staff were uninterested, the restaurant was dirty. Colonel Sanders would roll over in his grave!!

  • 1/5 Penny M. 7 months ago on Google
    Was told it would take 6 minutes to make the mac and cheese so i said okay thinking it was going to be hot and fresh but it was luke warm at best and I took a bite before i left the lot looking forward to super hot mac and cheese but thats not what i got. Ordered a Classic Chicken Sandwich and what I got was 2 small pieces of chicken nuggets and a ton of mayo. Mashed potatoes were chewy and had dry clumps in it. Fries tasted like they were re-fried and inedible. Chicken Tenders and gravy were decent. I keep coming back hoping it will be better and during peak times food is usually good but not when you go there at 8:50pm on a Friday night. Threw away over half my food/money....

  • 1/5 Jacob D. 7 months ago on Google
    Went to the drive through, there was three total cars, the guy at the window just simply wouldn't move. He sat there. I didn't understand what was going on. I sat there at least twenty to twenty five minutes. Finally I go inside. The guy at the counter says they're super busy and they don't wanna take new orders. There was like three people in the whole restaurant. I feel so bad for whoever owns this restaurant comma it seems like the people there are just worthless.

  • 2/5 Jeremy N. 9 months ago on Google
    Placed to order online 10 minutes later, and i arrive at the restaurant they have not started yet, so I waited for 15 minutes and finally got my order. KFC needs to keep it up with the service. I noticed that compare before and after covid is not the same and causing too slow going on. Inside the restaurant is not clean, I have seen very dirty floor and cobwebs in some areas...gross...

  • 2/5 George C. 1 year ago on Google
    Fries are usually overcooked (almost hard) and way over-salted. Plus started changing meals to try to force their new, terrible nuggets on you. Pay the same price and get less, lower-quality food. Employees are asking for tips now too, so they aren't paying a liveable wage.

  • 1/5 Ben 10 months ago on Google
    Went to the drive thru and was asked to pull around to the front and they would bring it out. Not a big deal. Ended up waiting 20 minutes for a famous bowl, not only that there was 2 others who were told to go to the front and they ordered after me and got their food before me. Can't say it was even that busy and one employee was taking a smoke break while I waited. Also the chicken tasted strange so didn't eat it all.

  • 2/5 Jennifer G. 1 year ago on Google
    Everytime you order online, you will wait 30 minutes inside waiting for food. No one comes to the front to greet you. Better off ordering all food through drive thru if you choose to eat here . Literally sitting here with a door dasher waiting for orders while 2 employees are on their break.

  • 4/5 Watch me N. 1 year ago on Google
    Went there two times. Both times I ordered 5 chicken bowls. It didn't take long to get my order. Really clean establishment I thought. Friendly staff. The family really liked the food. I'd recommend this place to anyone.

  • 2/5 Cindy Hines (. 1 year ago on Google
    They got our order wrong. The food was super dry.

  • 5/5 Dana S. 2 years ago on Google
    This restraunt has a great time for getting people their order. Whatever your employees did to decrease the wait time for orders is amazing. I ordered a 8 pc meal and the employees had it to me in about 1 min. You have very fast and friendly employees!! I would rate this place to eat a 9.5 out of 10!! Way to go KFC!!!!

  • 2/5 Sherry L. 1 year ago on Google
    Didn’t ask what kind of chicken we wanted, no butter with bisquits, French fries were reallll salty, as in tooo much, it was real cold in there, everyone after us had to ask for something, ketchup, salt, correct order, and had to yell to get assistance. Chicken was real crispy, more than normal.

  • 2/5 Capthotfish 8. 1 year ago on Google
    Very disappointed and a reminder as to why I don’t go here anymore my mistake..Chicken was mushy and tasted like flour no flavor at all. No point calling into complain nothing will be done about it.

  • 3/5 Rick W. 1 year ago on Google
    The biscuits were not done and stuck together

  • 1/5 Ronald T. 2 years ago on Google
    Horrible customer service. Went in for carryout as their short drive through lane was backed up and I would have had to wait in the street. 3 customers in front of me and the person taking orders would disappear for several minutes after taking each order. When I placed my order (2-piece chicken, leg and a thigh, with extra biscuit and another side) I was told it would be a wait. Inquired how long, and the employee disappeared long enough that another employee came over to assist. When the original employee returned, she stated just a few minutes. Completed the order, and then proceeded to wait, and wait. 20 minutes later they had my order but told me they were out of the pieces I wanted, and they had substituted other pieces. When I inquired as to how long it would be to get what I actually ordered, it was another 20 minutes. The attitude of the employee was appalling. Took it and left, only to find I had been shorted some of the sides. Chicken was greasy and overcooked. Meat on the thigh was more of a gelatinous blob. Chicken was so greasy I had trouble opening the cookie, as the package was to grease covered from being in the bottom of the box it was hard to grip. Basically, it was over 30 minutes to get a poor-quality 2-piece meal.

  • 3/5 Nancy G. 2 years ago on Google
    The chicken pieces were so small! The 8 pieces only filled about half of the bucket. Everything was delicious but those small pieces definitely weren't worth what we paid. That being said, their cole slaw is still the best cole slaw I have ever had!

  • 3/5 Sharon B. 2 years ago on Google
    It wasn't busy at all. The chicken wasn't very warm. The French fries were dry and we had to wait for the biscuits to get done. The floor was in need of a good cleaning

  • 5/5 Brenda B. 1 year ago on Google
    My friend and I got the KFC mashed potato bowl and Boy, was it filling!

  • 4/5 Qwerty C. 2 years ago on Google
    It's a good deal for fried chicken. And the chicken tastes wonderful. The mashed potatoes not so much. The only thing I didn't like is that the meal I bought came with mashed potatoes without the option of subbing for coleslaw. Because KFC has amazing coleslaw, but not so great mashed potatoes. Also strangely they don't have unsweetened iced tea only raspberry flavored. Wish I found super irritating and I don't like sugary beverages. Everyone has unsweetened iced tea but not KFC apparently, bizarre. We received their food quickly which is amazing. Seems most fast food restaurants are actually slow food restaurants. It's nice to visit a fast food chain that is actually fast and getting your food. This is an important thing for me as I frequently am all over the place for work and need to just grab something quick at lunch time


Call (507) 452-7719 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Small plates
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Drive-through
    • ✓️ No-contact delivery

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