Featured Reviews


Frequently mentioned in reviews: store (26) service (15) Petco (15) fish (11) great (10) customer (9) good (9) find (8) friendly (7) employees (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Kenya 1 year ago on Google
    ""HANNA , HANNA LIL KAREN looking frog face ! find another job that can make you smile !!!! This poor girl has issues with customers returning unwanted purchases and has the rudest customer service i've ever encounter not only that but she is a racist she seem like she was disgusted by the way she was looking at me for no reason . I asked her nicely why do you have the angry face ? Never did i shop at petco and never will i again she also parented to not scan some items for her to stay with the money since it was pay in cash . Supervisor / manager Kelly never came when called. Petco on broadway
    2 people found this review helpful 👍

  • 5/5 SV L. 1 year ago on Google
    Was visiting the area and my dog received two baths while visiting and they did a great job. I would definitely return.
    1 person found this review helpful 👍

  • 5/5 Michael F. 4 years ago on Google
    We have been shopping at this Petco the last couple of months and absolutely love our shopping experience. The staff is friendly and very helpful. The team at Petco always has great recommendations on new products to make our dogs lives better. Highly recommend this location to anyone in the local area or to anyone that’s passing through.
    1 person found this review helpful 👍

  • 5/5 Samantha 3 years ago on Google
    $100 reward!!! Please help us bring our Pretty Bird home!!! He flew off on Sunday evening right by the Sharp Hospital on E Palomar St and medical center dr. he knows how to say his name is Pretty Bird. Still a baby going through first molting. Very friendly
    1 person found this review helpful 👍

  • 5/5 Lesslie C. 1 year ago on Google
    Love petco now that I have become a Sphynx cat breeder, this is the place to be for food and litter and all essentials.. I singed up for the reward members club and I have go to say it pays off on its own amazing 100% satisfaction the customer service is amazing...
    1 person found this review helpful 👍

  • 5/5 Ana E. 2 years ago on Google
    I was hoping to find some puppy sweaters but I didn't find any. I did find a lot of great puppy toys though! I bought 4 toys and he loved all of them!

  • 5/5 Vicki Albanese (. 2 years ago on Google
    I’m really pleased with the VETCO that were here on the day I went in. I had a question and the vet answered it for me no problem. The store was under construction so there was a great selection. The store is kinda small too. The employees es are alright. They need to pick up their attention to customers that may need help. Just because I was browsing I wasn’t acknowledged and that was frustrating. The PETCO in Lemon grove was a nicer store for me. PetSmart is my favorite between the two stores though. Sorry PETCO. Being honest here. Friendlier people at PetSmart.

  • 5/5 Donald V. 2 years ago on Google
    The store is very y warm and welcoming, the customer service is through the roof! They are so kind and engaged with a smile! I'll be a regular for my fish supplies deffinatly.

  • 5/5 Diablito N. 2 years ago on Google
    Good dog grooming excellent. Love the way they take care of my girl....

  • 4/5 Karen H. 2 years ago on Google
    Always good customer service. Wish their stock of Science Diet canned food offered more variety for dogs 1-6 years of age.

  • 1/5 Gilberto M. 2 years ago on Google
    Today I was at the Petco store in Chula Vista, on Broadway¡ got a couple of products¡ is it too much to ask for normal customer service politeness toward the customer? the girl who helped me never said hi, at the end of the transaction she just handed me my change without a word, no thank you ! I waited a minute to make sure she gave me the right change / she didn’t bother to counted of course and she even had the cynicism to say “anything else” ???? In a sarcastic way ! Get you Act together PETCO there’s plenty of options out there ! Train your employees !

  • 5/5 Mari A. 2 years ago on Google
    Very clean and nice service.

  • 5/5 San Diego S. 2 years ago on Google
    Grooming service is great and kindly.

  • 2/5 mary6 g. 2 years ago on Google
    It didn’t have to much of a selection for my puppy I still don’t understand y kittens have better things I need up buying my puppy a kitten bed they were way better than the dog ones

  • 1/5 Maranda J. 2 years ago on Google
    My dog had an appointment today at 7am and there’s nobody here to open the store in Chula Vista on Broadway. The groomers are here but whomever is suppose to open the store isn’t. Unsure why we have appointments anymore. Meanwhile Petco sends 101 reminders about your appointment and they are a no call no show. Petco in Chula Vista on Broadway needs to do better. Back in December the same thing happened.

  • 4/5 Debra H. 2 years ago on Google
    For the most part you have what I need and the employees seem to be pretty good.

  • 3/5 Micky N. 2 years ago on Google
    I only gave it 3 stars, because alot of the shelves were out of stock on some of the items I was looking for, like the food my fur baby normally eats and the small "indestructible" ball she loves. Other than that I did find a cute lightweight jacket for our trip this winter. Even though it cost more than I would spend for myself 🙄

  • 1/5 Theresa B. 2 years ago on Google
    Terrible they cheat you out of reward dollars.

  • 5/5 Christal B. 3 years ago on Google
    I love shopping for my pets food from this Petco location. The cashiers are always friendly and there is never a wait in line. They carry a wide selection of pet foods whether you are on a low budget or you prefer that top quality food. They also carry many other items such as toys, beds, skin care items and medications. They have fish & aquariums and other small animal supplies. This is a great all around pet supply store!

  • 1/5 David Farid I. 2 years ago on Google
    They don't honor their advertised promotions when you go to pay at the cashier. Even if you object, they delay you so long to check every detail that isn't worth the hassle and the time.

  • 5/5 deedee d. 2 years ago on Google
    When I come into the store the employee are always there to help me when I need help. The employee are very courteous when I check out at the counter.

  • 2/5 James V. 2 years ago on Google
    staff is extremely rude. no one here knows anything about fish. they let go all the good employee's and decided to keep the ones that don't know how to do their jobs.

  • 4/5 Derek T. 2 years ago on Google
    Very friendly and helpful employees!

  • 3/5 J 1 year ago on Google
    Visited to get new fish for my daughter. Had to wait about 10 min because the lady working on the fish was in her break, then when she arrived she walked back and forth in her heels/boots passing infront of 3 customers waiting for fish as well. Only for another girl to take over and help us. Was in the store for about 30-40 min during all this process. Definetly need to improve customer service.

  • 5/5 Trisch A. 7 months ago on Google
    The Petco on Broadway in Chula Vista, right in front of Costco, is a pretty cool store & very close to our house. They have more pet stuff than my dog Spaz can chase a stick at! (that was a joke- get it? Chase a stick at/ shake a stick at?) The staff has been very friendly & welcoming with us. You should shop there at least one time to see if you like it as much as we do! You're small children should love it too as the pet toy & clothing choice is huge! There is so much to say about Petco! Honestly! From Trisch & Spaz

  • 5/5 Jesse M. 8 months ago on Google
    First I'd like to say that I was super nervous to try a new groomer after years of going to the same place. But I'm so happy I did, after reading a review of how good Denisse was with someone else's pup I decided to book with her for my pup. I was so happy when I picked him up she did such a great job with him 🤗. He looked so cute and not a single red mark on this belly which is what I was seeing from the last place. Thank you so much Denisse for an amaizing job.

  • 5/5 Jaye Ann N. 8 months ago on Google
    I would like to appreciate Ms. Denisse for taking good care of our Oreo. She explained everything that Oreo will experience and after that she even suggested some tips on how to get rid of the dryness of the skin. Overall, she did an excellent job with Oreo. We'll definitely coming back for Oreo's next bath. Thank you

  • 1/5 Teresa G. 8 months ago on Google
    My dog had an appointment at 8am and when I showed up to the store they were still closed for another hour. I figured the groomers were just on different hours but I couldn't see anyone inside. I had to go to the vet to ask them to let me in and the lady was kind and walked me through the store to the groomers side. I went inside the groomers area where no one was and waited around for a few minutes. I stepped outside to see if maybe someone was in the store that could help me and saw no one. Since the store was still closed I didn't want to walk around to look for help in the dark. Finally someone came in the store and asked me if anyone was at the groomers in which I replied no. The lady finished her personal phone call before helping me, she then called the stylist and asked where she was and told her that she had a client. The lady at the counter did not explain anything to me and said she would take my dog. We went over the details of the appointment and she told me they would call me when he was ready about 3-4 hours. At 12 I still did not receive a call and I tried to call to get an update but there was no answer, I drove to the store and when I walked in I could see my dog was in the middle of getting a hair cut, this was 4.5 hours after dropping him off, mind you my dog is less than 20 pounds. I asked when he would be ready and she asked for another 15 mins. You could instantly tell she was in a rush to wrap up the session. I was in a hurry to leave as I had to get to work. Once we got home you could see the hair cut was very choppy and he still had hair all over him from the cut. It looks like I gave him a haircut in my car with how much left over hair there was. My dog does not shed so I know it wasn't from him previously. I spend 6 months a year in this area and we are preparing to head home, next year I will not be returning here.

  • 2/5 iris s. 7 months ago on Google
    I went there 3-1/2 weeks ago the freezers were broke and what I buy is not sellable because of that so I got the food someplace else. Than I go again freezers are working but the food I get is no where’s to be found I had to buy something else so I am not happy about that and guess I will have to go someplace else to get what I need because that was Saturday and they only get delivers on Friday. The girl could not be sure they were getting what I need this Friday so guess I will stop going there.

  • 1/5 Jose M. 9 months ago on Google
    The bathroom is a complete mess, Seem it never been cleaned or moped. Missing toilet seat paper, paper towels to clean your hands. Horrible

  • 5/5 Marco B. 9 months ago on Google
    Treated my dog with care and performed an excellent checkup. Rusty is a happy boy

  • 5/5 Maria G. 1 year ago on Google
    Diana, my dog’s groomer, did an amazing job removing all the mats off my dog’s body. I was very satisfied to see the results! Thank you PETCO grooming department

  • 1/5 N P. 1 year ago on Google
    Went to Petco to pick-up an item I purchased online. I walked around the store before picking up the item because the checkout line was long. I found the same item I had purchased online, for a cheaper price in the store! I'll be online shopping at Petsmart from now on.

  • 1/5 Miss C. 2 years ago on Google
    Google “Dogs Killed, Injured at PetSmart and Petco Stores—Don’t Let Your Companion Be Next” and I’m very upset Bc I do see you have fair prices :(

  • 4/5 J H. 1 year ago on Google
    Large selection of pet supplies. Helpful and polite employees. Price matching with Petco app helps a lot. Look up what's actually best for your particular pet before buying anything from habitats [size] to food [added ingredients] to toys [ex. small running wheels & balls not so good for some animal bone structures]. The pets for sale are temporarily in much smaller areas than what's best for them at home.

  • 5/5 Be R. 1 year ago on Google
    Go Gulls! Hockey. Friday Night traffic from the Southbay was okay. I kept referring to Petco as Sports Arena, am I old?

  • 1/5 personal F. 1 year ago on Google
    Worst bathroom experience, it was bearly 9am and they couldn’t clean the restrooms ?

  • 5/5 Miguel G. 1 year ago on Google
    #beauty #l #life #share #facebooklive #instagram #instagood #love #like #follow #photography #photooftheday #instadaily #likeforlikes #picoftheday #fashion #instalike #beautiful #bhfyp #followforfollowback #likes #art #photo #me #followme #smile #happy #insta #nature #style #life #myself #india

  • 5/5 Salvador Emmanuel Comtreras M. 1 year ago on Google
    Needs more food variants like sports man that one is the one that my dog likes and doesn't hurt her stomach by the way good choices of food

  • 5/5 Marva M. 1 year ago on Google
    Excellent service, dependable, ways to get discounts if you continue to purchase. Website available in Mexico, where I order online and pick up at the store on the US side. Thanks

  • 5/5 Georgina G. 1 year ago on Google
    Very good experience they are remodeling and it's looking great they will have Veterinary service for pets that is awesome great job Petco

  • 5/5 Neil S. 3 years ago on Google
    Great customer service!

  • 5/5 Patricia J. 6 years ago on Google
    Easy, to find and great stuff for the pets.

  • 1/5 Cecilio L. 3 years ago on Google
    Esta vacía de todo lo q ocupas

  • 5/5 Miriam Rendon e. 3 years ago on Google
    👌😍

  • 5/5 Oscar H. 3 years ago on Google
    Helpful employees.

  • 5/5 ca. c. 3 years ago on Google
    Great service. I found an ear wash on the app for $11.99, but the tag in store said 3x more, and at ring up 2x more. Got it for $11.99. The price shown in app is what you'll be charged in store.

  • 5/5 Erendira F. 3 years ago on Google
    Just fine

  • 5/5 Miguel angel Gutierrez m. 3 years ago on Google
    (Translated by Google) Something expensive (Original) Algo caro

  • 5/5 aurora h. 3 years ago on Google
    The staff was funny hahaha it was closing time I think and everything was so damn clean too!!

  • 5/5 cecilia n. 3 years ago on Google
    (Translated by Google) Good products several brands, affordable prices (Original) Buenos productos varias marcas,precios accesibles

  • 5/5 Ariel C. 3 years ago on Google
    Place are easy to find and they have a fish food I need.

  • 5/5 Minnie C. 3 years ago on Google
    (Translated by Google) I love it (Original) Me encanta

  • 5/5 G A. 3 years ago on Google
    Most expensive pet store out there, go spend your money

  • 5/5 M.Marisol Ontiveros D. 3 years ago on Google
    (Translated by Google) A doubt. Why don't they let you buy a saltwater fish, like a freshwater fish? (Original) Una duda. Porque no te permiten comprar un pez de agua salada, como el de agua dulce?

  • 3/5 minda k. 3 years ago on Google
    Expensive you can get it less in other stores

  • 2/5 J. Ivan C. 3 years ago on Google
    Expensive, and with virtually the same if not less variety of brands and quality than Walmart. Surprising, disappointing. Bonita Pet Supply(I think thats what its called) on the corner of Bonita Road & Otay Lakes is the go-to. I made the mistake of going to Petco out of convenience(proximity) of where I was. Won't do that again

  • 4/5 mike c. 3 years ago on Google
    Shop this store often customer Service decent gentlemen named David has helped me many times very knowledgeable and helpful Great job David

  • 3/5 La Vonne B. 3 years ago on Google
    They are alway out of fresh food for dogs. It's frustrating not to have my dogs food in stock

  • 5/5 Jacksive N S. 3 years ago on Google
    I just love it here always welcoming and helpful

  • 5/5 Russell R. 3 years ago on Google
    Thay always have what my pets need.

  • 5/5 Sheila M. 3 years ago on Google
    Very happy with my purchase and the help I got, finding what I wanted and needed. Thank you

  • 3/5 Eli R. 3 years ago on Google
    Most of the needs for your pet are found here and the people are nice

  • 5/5 Annique yo m. 3 years ago on Google
    I got a new kitten and they were very helpful with all the supplies. I even got a discount book which helped with some of those expensive purchases for the little guy.

  • 3/5 Vik C. 3 years ago on Google
    Inventory is low on almost every thing in the aquatic department.

  • 5/5 fermin c. 3 years ago on Google
    Good selection of dog food.

  • 5/5 Jesus A. 3 years ago on Google
    Close to my house friendly staff

  • 5/5 Jennifer Cruz B. 3 years ago on Google
    Pet friendly

  • 5/5 Luisa G. 3 years ago on Google
    Great service.

  • 5/5 Israel A. 3 years ago on Google
    (Translated by Google) Excellent service from your employees (Original) Excelente servicio de parte de sus empleados

  • 5/5 Ronald B. 3 years ago on Google
    My dog is on a grain free diet and you have everything he needs

  • 5/5 Rudy R. 3 years ago on Google
    I'm very happy.

  • 4/5 David R. 3 years ago on Google
    Nice place

  • 5/5 Waldo W. 3 years ago on Google
    (Translated by Google) Excellent staff! They guide you in your purchases (Original) Excelente personal!, te orientan en tus compras

  • 5/5 Mark T. 3 years ago on Google
    the best Mexican breakfast in the South Bay bar none been coming here for 20 years

  • 3/5 Lalo C. 3 years ago on Google
    (Translated by Google) I did not find what I need. A collar for chihuahua (Original) No encontre lo que necesito. Un collar para chihuahua

  • 5/5 Angie L. 3 years ago on Google
    (Translated by Google) The girl who attended me was very kind and I will return because it is where we buy food, toys and things for our little dog. (Original) La muchacha que me atendió fue muy amable y si volveré porque es donde compramos comida ,juguetes y las cosas para nuestra perrita grasias

  • 5/5 debra p. 3 years ago on Google
    This store is my hero. For a first time pet owner I'm unaware of the regular things that kittens can contract. My kitten contracted TAPEWORMS 🤮 I was livid because two weeks prior she was examined and DE-WORMED. Well they said she ate a flea that was infected. Sorry my kitten is a house cat, and the reason is because she has no fleas. Petsmart told me i had to have another exam $$ NO!ABSOLUTELY NOT. SOUTH BAY PETSMART WANTED ME TO DO ANOTHER EXAM. Well I contacted PETCO and they said come on down and gave me instructions. The medication was kind of pricey 24.99 for 3 pills, but this was better than paying for another exam and medication. I only have to give her 1/2 of the pill to kill the parasite 😉 so I have more medication in case she gets them again. Thank you PETCO

  • 5/5 Ray H. 3 years ago on Google
    Beautiful place to go

  • 5/5 TheQban67 3 years ago on Google
    (Translated by Google) Super place! (Original) Super lugar!

  • 5/5 Gladys G. 3 years ago on Google
    (Translated by Google) All the service was excellent (Original) Todo el servicio estuvo excelente

  • 4/5 steve m. 3 years ago on Google
    Great pet store first time going in believe it or not, been setting up my fish thank so far so good learning how to maintain and keep my small fish alive...

  • 4/5 Chris W. 3 years ago on Google
    Not a lot of dog clothes at this one kinda disappointed about it wanted to buy a new outfit for our dog .

  • 5/5 Angel A. 3 years ago on Google
    They have awesome Reptiles


Call (619) 476-8064 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✗ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ Curbside pickup
    • ✓️ In-store pickup
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

Trends



Last updated:

Similar Pet supply stores nearby

PetSmart image
1
PetSmart
Pet supply store
Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).
4.50 (1.6K reviews)
Petco image
2
Petco
Pet store
Chain with pet food & supplies such as toys, beds & pet technology products, plus medication.
$$ $$
4.50 (599 reviews)
Unleashed by Petco image
3
Unleashed by Petco
Pet store
👍👍 Great service and just food for dogs frozen and soft food was available. I needed to make a change to soft foods due to poor dental and employees helped me find that brand plus freezer dried and room temp containers. I also found soft treats by wellness with lsmb and salmon. Vaccinations are also av...
$$ $$
4.40 (533 reviews)
IB Pet image
4
IB Pet
Pet store
👍👍 My first time in IB pets wasn't for any of my pets. It was for my car, yep my car had over heated on 805 and I limped into the parking lot in need of a gallon of water for my Buick. 5 other businesses refused to give me water. As I returned their water container they handed me a bag of dog food samp...
4.60 (257 reviews)
Last updated:
()