1/5 Kari O. 5 years ago on Google
I
needed
to
pick
up
my
passport
and
visa
but
I
had
lost
the
pick-up
receipt.
The
website
said
that
if
you
lost
your
pick-up
receipt,
you
could
simply
bring
a
valid
ID
to
pick
it
up.
The
employees
at
the
counter
had
another
idea
and
quickly
escalated
the
situation...
I
was
called
"stupid",
yelled
at,
and
called
a
liar.
When
I
finally
reacted
-
saying
this
is
absolutely
ridiculous,
you
can't
keep
my
passport
-
she
threatened
to
call
security!
When
I
showed
them
the
place
on
their
website
that
said
you
could
bring
your
ID
instead
of
the
slip,
she
finally
said,
"
Yes,
you
can.
Some
other
day.
But
not
today,"
knowing
that
I
had
to
travel
nearly
three
hours
round
trip
to
get
there
and
back.
Their
only
power
over
you
is
the
fact
that
they
have
your
passport
hostage,
and
apparently
enjoy
abusing
this
power.
Now
I
have
to
schedule
another
trip
during
their
limited
opening
hours,
taking
off
work,
and
paying
14
euros
in
round
trip
train
tickets
for
the
SECOND
TIME,
just
because
the
employee
wanted
to
'teach
me
a
lesson'.
I've
never
been
treated
like
this
by
someone
in
customer
service
in
my
entire
adult
life.
If
they
didn't
have
my
passport
I
would
cancel
the
service
all
together
and
mail
the
visa
application
in
to
the
embassy
directly.
This
was
honestly
the
strangest
experience
I
have
ever
had
in
a
place
of
business.
Be
extra
careful
once
you
relinquish
your
passport
because
once
they
have
that,
they
can
get
really
nasty.
:/
Good
luck
and
safe
travels.
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