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  • 2/5 Jamie E. 1 year ago on Google
    Very disappointing the way the evening manager Michael M, treated myself and the two guests who were in the room. He completely violated the Americans with Disability act by actually telling me they had no handicapped rooms available. What he didn't realize was the day manager had just offered it to me. I went up to speak to the couple to see if they wanted to move and I came down to tell him and he tried to tell me that there was no room available. When I told him that the day manager just offered it to me his answer was well I can't speak for her.When I came in the next day I asked the manager that was there that day whether or not they have a handicap accessible room and whether or not it was taken last night she assured me that yes they do have a handicapped accessible room and no it wasn't taken last night. He had been rude from the minute of check-in. He flatly refused to honor my reservation that I made with a third party company to get a reduced rate. Told me they can't take that but yet they advertise on the site, so it was a classic bait and switch. I will say that the two female managers were very kind and accommodating. There was also a night manager who was very nice but I didn't get his name. I will never go back there nor will I ever recommend it to anyone. His behavior was prejudiced and appalling.
    2 people found this review helpful 👍

  • 4/5 Andy P. 11 months ago on Google
    We stopped in for the evening during a road trip. We found that this was one of the better priced hotels in the area. We checked in fairly late and left early in the morning, so my review is basically on just our room and the breakfast we had in the morning. The room seemed a little dated and as if could have been cleaned a little better. Rusty, sticky spots on tables, a lamp that didn’t work, but the beds were nice and appeared fresh made and clean. The continental breakfast in the morning was pretty good. Even though we were up very early, there were a couple things they had already ran out of. But otherwise a lot of options. Would stay here again.
    1 person found this review helpful 👍

  • 1/5 He m. 9 months ago on Google
    I travel to this area for business 2-3 times per month. Mostly stay at the Holiday Inn. Rooms were basically fine. Checked out early and went to pharmacy. When I came back for my included breakfast, hotel employee chased me out. Accused me of stealing breakfast. Won't be going back.
    1 person found this review helpful 👍

  • 4/5 Erik S. 9 months ago on Google
    First the good. The staff was exceptionally friendly, especially the gentleman in charge of breakfast. The rooms were clean and in good shape. The shower was weird, there was no curtain but it's around a corner. However the water pressure was extremely strong, enough that it bounced out onto the floor. My only real complaints are that the building is odd to get to (no entrance to the lot from the main road), there's no safe, the Wi-Fi was essentially unusable, and one evening there was no one at the desk when we got back (admittedly very late on a weekday). This could have been a problem because the next morning both are keycards had to be rekeyed. If that happened that evening we would've been locked out of the building for the night.
    1 person found this review helpful 👍

  • 3/5 Christina J. 5 months ago on Google • 158 reviews
    The staff are friendly, the rooms are clean, the beds are firm (the sheets are SUPER soft), and some rooms have a microwave and a mini fridge. The bedside lamps have only a single outlet and no USB ports, which is pretty surprising at this point to be honest; everything uses USB so those bedside lamps could definitely stand to be updated. The only others complaint I have is with the showers. They are a walk-in design with no curtain or door, which makes it drafty while showering and the only "shelf" in the whole shower is a tiny little triangle in one corner for a bar of soap. They have wall-mounted shampoo and conditioner, but if you brought your own, or have things like face wash or body wash, the only place to put it is on the ground. And it gets tiresome to have to keep bending down to the ground to get to tiny travel bottles. The "gym" is a very small room with 1 basic treadmill (a few programs to choose from using a keypad but no audio ports or video display or anything), 1 basic elliptical who's keyboard works but the machine does not register any motion and the timer will never "start" nor will it ever turn on any resistance. There's is also 1 recumbent stationary bike who's keyboard is cracked and therefore you cannot set any kind of program or resistance and therefore is non-functional. There is 1 tv so if someone is in there watching something with the volume up, there's no way for them to listen to it on headphones which means anyone else in there has to listen to it too. They offer a very basic breakfast buffet (cereal, bagels and toast, waffles, yogurt, scrambled eggs, sausage or bacon depending on the day, coffee, & juice), but nothing spectacular. And the coffee is only available during breakfast. (Though there are tiny single-cup coffee makers in the room.) To be honest, for what they charge I would normally expect more. But they have a bit of a monopoly in that they are the ONLY hotel option anywhere close to Woodlake. (The next closest option is over by the highway several miles further down the road.)

  • 2/5 Tim M. 5 months ago on Google • 99 reviews
    We checked in to stay 3 days and went in and spent the night. The next morning we got up in ate the buffet breakfast which was good. But I found out that they build me $175 for not showing up. Come to find out the clerk did not finish the transaction and so they charge me a fee. If I had not called it. They may have rented our room out for the next night and we would be out in the cold. It took him a while but they finally fixed that. We still had trouble sleeping there because the beds were extremely uncomfortable.

  • 3/5 Gloria C. 4 months ago on Google • 16 reviews
    Friend time in Virginia. Our friend recommended this location because it was six minutes from their home. This hotel has not had any upgrades for a while so expect it. We did arrive early because we came from Texas however we were informed that it would cost an additional $25 so we decided to go to the movie.

  • 5/5 Kelly C. 1 year ago on Google
    Nice, clean and quiet hotel. Would 100% stay here again! Staff was kind and courteous. I have not one festive thing to say and not one recommendation.

  • 4/5 Amanda B. 6 months ago on Google • 2 reviews
    This hotel was in a convenient location, had a nice room and bathroom that was clean. Bed was comfortable as well. The breakfast was free and had multiple things to choose from to eat. I would stay here again and would recommend staying here, especially for the price.
    1 person found this review helpful 👍


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