Similar to the customer, Sin Dee, who recently left a review about her online order for signed books, my experience has been incredibly disappointing. On June 2, I paid nearly $300 for signed copies of the Neil Gaiman books. As someone who regularly visits the store, I felt comfortable placing such a large order. Golden Notebooks often asks people to support indie bookstores rather than places like Amazon, and I was more than happy to. I also asked if I could pay for a personalized copy for my mentor who is actively doing her best to fight systemic racism and will be leaving New York in August. She’s a huge fan of Neil Gaiman. Golden Notebook told me that they could fulfill my request. However, a few days later, I received an email stating that some of the books were out of stock, despite them still being available to purchase on the website. Fine, no biggie. From June until mid-July I went without any updates on my order! No one informed me of any delays—nothing! And yet, Golden Notebook had recently posted on their Instagram that Neil visited the store and signed more books to sell! Why allow that if customers’ initial orders haven’t been fulfilled yet? I then reached out via email for an update and was told the books were all signed and I would be receiving my order soon. Perfect! I excitedly told my mentor about the gift and she couldn’t believe it! However, even more time passed and my order still hadn’t been shipped. I was concerned because it was now August and I hadn’t heard anything. I called the store for an update, and a gentleman (I believe he said that his name started with a D?)—with a very snarky attitude— informed me that I had knowingly ordered from a small bookstore that was doing its best to fulfill orders and would have to wait longer. He couldn’t provide me with an expected ship date. Fine. A couple of more weeks pass and still no update. I then reached out to the store owner, Jackie, and she told me that Golden Notebook hadn’t been able to get the book personalized for me, and offered to ship one later on. I’ll admit that I was incredibly upset with this news and decided to cancel my order. I waited over two months for something the store knew they were unable to provide. On top of that, it was embarrassing to tell the intended recipient that I was unable to get the book for her, although I told her I had. I feel like Jackie and her team gave me the runaround, were inconsiderate, and made me wait an unreasonable amount of time. I would’ve been willing to wait if not for the lack of communication and dishonesty. Again, if you know that your team’s unable to fulfill orders within a reasonable timeframe, why would you ask Neil Gaiman to come back to sign/sell more books?

An amazing little shop. I came in with my mom and baby on a busy day. The upstairs children department is wonderful. Popular books, hidden gems, and a very very diverse collection—plus the cutest little stuffies, toys, and games. Even with a busy store I still felt welcomed and seen. They greeted us on the way in, which is always a good sign. The only thing I wish was different would be if it was more accessible for a stroller or wheelchair (even stepping in from the street there is a little ledge you have to go over, if I remember correctly), I would hate for anyone to not be able to see the wonderful children's area. , I luckily had my baby in a carrier strapped to my chest. However this problem is universal for most stores in downtown Woodstock, as it is an older city. I will be sure to stop in every time I visit family. I didn’t see any books I wanted (I work at a library and collect books) but I bought the best, highest quality tote bag I’ve every owned (and it their name on it); and I am a tote bag connoisseur. I couldn’t leave without supporting.

An absolute TREAT! I am the very happy owner of a signed copy of Good Omens through them. Super communicative, fast shipping and very reasonable pricing made for a fantastic experience. Sincerely and highly recommended, especially for special purchases.

I had a wonderful experience with the staff for my online order. I had placed an order for a signed version of a book. Unfortunately they ran out but updated me quickly and were amazing working with me to update and send out my order once they restocked. They made the process easy and were great at communicating with me. I would highly reccommend!

The customer service is absolutely amazing and I could not have had a more positive experience buying books online. If you live anywhere near this shop you should definitely visit it (for all of us that cant) :)

The Golden Notebook did not disappoint. My children and I are doing the Hudson Valley Book Trail and this book store was one of the ones we were really looking forward to visiting. I had read about this book store in 'Footnotes from the World's Greatest Bookstores' Its why we were excited to visit. They had a beautiful children's books section upstairs. My kids loved it and they had so much fun. Friendly and cozy atmosphere. Customer service was great. We will definitely be returning for more books 📚

One of the best independent book stores in the Hudson Valley with a lot of books about the history of the town and the original Woodstock 1969 festival

This book store is so cute and they have a good selection! Found a book that wasn't available at the previous few stores I'd visited recently, and my sister immediately found a featured book that she was interested in yet had never heard of before. I also love the select of cool and good quality postcards! And there's a whole penguin classics section which is great if you're into those.