Carla's Hair Studio image

Carla's Hair Studio

Beauty salon Hair salon

😠 This was my second time getting my hair done at this salon and it was the worst experience. I arrived 9 minutes late to my appointment and had called beforehand to let Carla know, and during the call she had stated that she might not have the time to straighten my hair and do a trim and ended the ca... People often mention hair, time, Carla, appointment,


Address

690 Grafton St 2nd Floor, Worcester, MA 01604

Contact

(508) 926-8602

Rating on Google Maps

4.60 (36 reviews)

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Featured Reviews


Frequently mentioned in reviews: hair (30) time (9) Carla (8) appointment (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Carmide G. 8 months ago on Google
    This was my second time getting my hair done at this salon and it was the worst experience. I arrived 9 minutes late to my appointment and had called beforehand to let Carla know, and during the call she had stated that she might not have the time to straighten my hair and do a trim and ended the call saying "we'll see". I had assumed that she was referring to the trim; I had already washed my hair prior to the appointment, which is why I was late because I learned from my first experience that my scalp was filthy after I arrived home. When I arrived I disclosed the fact that I had already washed my hair so to make up for lost time I told her to just apply conditioner and detangle. She applied the conditioner, but did not detangle my hair. When I got on the chair she told me that she only had time to trim my hair but not straighten, which made absolutely no sense since all that she could've accomplished in 9 minutes was the trim. She then told me that if I was not okay with that then I could reschedule. I then convinced her to just blow dry my hair and skip the styling and trim since I had driven an hour to come to her. She agreed, but decided to not apply any product onto my hair because that would require her to detangle my hair which she said she did not have the time for since she had a 2:00 PM appointment and my appointment was booked for 1:00 PM. So, she ended up doing the bare minimum and blow dried 75% of my hair. At that point I was already fed up. Her male stylist had a cancellation and kindly offered to finish up my service at 1:50PM since her next client was going to arrive. She was not even done with blow drying my hair, but she somehow thought that an hour time frame would have sufficed and said that it was my fault that she could not complete even 50% of the service. He ended up blow drying the section she did not finish and straightened and trimmed my hair. Carla was very rude and acted as if I was late by 30 minutes to the appointment. I was then charged full price for the appointment when she did not even wash, detangle or apply product to my hair. She has poor time management because you can't limit clients to one hour especially when I have very thick afro curly hair, which I know was the issue for her because she kept trying to find reasons to not style my hair. Clearly she does not service many clients with my hair type.
    1 person found this review helpful 👍

  • 5/5 Liz C. 1 year ago on Google
    Carla and her stylists are amazing! I witnessed not just my own but multiple miraculous hair makeovers happen in the space of a morning... their "hair botox" treatment is life-changing, highly recommend!
    1 person found this review helpful 👍

  • 5/5 Lilac B. 2 years ago on Google
    Came across this gem, and I regret not finding it earlier! Excellent service, professional hair dressers and very nice, warm and friendly! Thais did an excellent job with my hair, she pays so much attention to detail, it's fantastic!
    1 person found this review helpful 👍

  • 5/5 Carolina B. 8 months ago on Google
    I’ve been to so many hair salons throughout life and with all honesty - CARLA IS THE BEST I ever had!! I HIGHLY RECOMMEND HER! She’s honest and extremely professional, never damaged my hair and as long as she does her magic I will be coming back. Thank you so much for everything you do!!!

  • 5/5 Karla P. 1 year ago on Google
    First time here was 12/2021. Been going there ever since! I love this place. My stylist is the best. Carla is such a sweet lady. Shes never done my hair but they are all amazing. I see her interact with her clients. She has a great business.

  • 5/5 Renata S. 1 year ago on Google
    I was really anxious because it was my first hair appointment in the US, but Carla did great and my hair also came out super healthy!

  • 5/5 Jillian F. 3 years ago on Google
    I was sooo excited when I found Carla’s hair studio on Instagram! I was immediately impressed by the photos she posted and how great her work looked. I’ve been looking for someone who specializes in keratin/Brazilian straightening treatment so I was happy to come across Carla’s hair studio! She was quick, on time, friendly, and most of all she did a great job. My hair turned out very smooth and frizz free just like I was looking for. Definetly recommend !!! and she’s super affordable!

  • 5/5 Selena D. 3 years ago on Google
    I have been going to Carlas Hair Studio for a number of years now and I dont let anybody else touch my hair! Carla is not only hard working and talented but shes also actually listens and does what you ask for (if its doable of course). Shes also a great teacher and will let you know the best ways to treat and manage your hair. I’ve never left her salon unhappy.


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