Hi I want to say something about sales lady Sian in marks and spencer food hall I had a wonderful experience with her very kind, helpful and cordial 😇 helped me alot to make a gift goody bag with all her wonderful inputs Thank you so much

Great shop, went to the food court today for a few things. Nice and clean and easy to find what I needed. Great help off 2 members of staff. All good.

A very clean M&S with very friendly and helpful staff

I went in for a coffee and scone on a Sunday the staff were the most ignorant and miserable people I have ever seen no please or thank you the tables had not been cleared there was at least five there working one of them was more interested in checking her phone in her back pocket than serving you and scratching her head who ever gave her the job must have been desperate

Two members of staff helped with and enquiry I had. One from the food hall who then passed me onto the ladies clothing. Very helpful and full of knowledge.

Called in the cafe for a cup of tea and cheese on toast. The staff were under pressure and stressed, to the point of shouting at each other. The queue was building and the service was a bit slow. Nevertheless we enjoyed our food and beverages.

I was waiting 30 minutes for a coffee. The staff is very slow, you can see on their face that are not very excited to serve the customers.

Good shop nice stuff very helpful when I need to find something in the shop

A lovely staff member, her name tag said 'AJ' helped us today to order in some clothing. She was really helpful and very patient. Thank you. Xx

Nice food in the cafe but staff couldn't be bothered to make my boy a simple ham sandwich, but were bothered to stand in the kitchen gabbing away and leaving customers to wait. Not like it used to be. Just there for the money and very lazy towards their customers

Excellent cafe and awesome staff! Stopped in for a quick bite to eat before going to the cinema. Great value for money and the staff were excellent. Really getting into the Christmas spirit! Cheers ladies, you made our day with your X Factor auditions!

Just want to pass on a huge Thank you to the lovely staff!! Xx Visited today & it was the most stress free & friendly shop in weeks. There were limited people allowed in store at a time & everyone queued politely. The lovely ladies on the door, pushed over a trolly they'd just wiped down. The shop was very sensibly managed & the staff were so lovely & kind despite the current challenges! Thank you! Xxx

"Marks ans sparks" apparently. Well the only thing thats sparking round here if the homless lighting a joint up in the doorway.

Food Hall.Customer Service is very poor. No self select tills, very slow service at the tills as the staff are busy chatting , which I appreciate for the older folk but when you are on a lunch break the delay isn’t good. Never enough people on till too much priority on putting out delivery and putting up promotions. Regularly find a bell for service on women’s till point.

I don't normally shop at M & S but was passing so popped in. I was very pleased with their salad bits and bobs but was very disappointed with the Mandarin Dessert, they might as well just sell a helping of jelly.

Friendly staff and a clean & well laid out store. The selections of mens clothes are now less than in the past. Normally the quality standards I expect from M & S have gone down. I purchased 5 cotton joggers in January 2021 but disappointed with the quality as after couple of sport wear washing cycle wash the finish of the material looks awful with rough finish. Looks more like knotted wool material. Also bought some expensive formal shirts but there are no chest pockets. So I was disappointed with these purchase. Hence 3 stars only.

A decent place with high quality items generally aimed at middle age & older persons. There is a nice cafe upstairs & the food court always has nice cakes that are freshly baked each day.