I have been staying at this Best Western for the last seven years while visiting Yakima. The location is right of the freeway which makes it easy for travel. 1st street is known to not be very good but the hotel itself does a good job of keeping their property clean and overall safe feeling. They offer a free breakfast which offers quite a bit of options and tastes just fine, honestly cannot really complain with FREE! My only complaint this time around was the pool/hot tub seemed dirty. Not a usual experience when staying at this Best Western. We were only there for one night so I did not say something to the front desk staff about it. Overall the stay was just fine, front desk staff was friendly, and our room was clean. I will be staying here again!

Rooms was extra large and clean. We appreciated having the sitting area. The bathroom was small. Breakfast was average. Pool was nice. When we got to the pool in the morning though, another guest had their dog with them in the hot tub. We were very disappointed another guest would do this. We brought it to the attention of the management and they took action immediately. Very happy with the immediate response.

Stayed 1 night passing through town and was pleasantly surprised. Rooms were super clean which was extremely important to me being we have a dog and usually those rooms aren’t the best understandably, but this place was spotless! Didn’t get a chance to use the pool or hot tub but we did enjoy the fantastic breakfast. There was biscuits n gravy, bacon, eggs, waffles, cereal, bagels, yogurt, fresh fruits, some banana bread I think, basically they had it all. I was so excited because not a lot of places do this anymore. Also the staff was so friendly especially the housekeeping girls, said hello with big welcoming smiles when I came out my room and even helped me with the waffle maker. If I’m ever passing through Yakima again I will defiantly be staying there. Thank you for making our last leg of our vacation super enjoyable!

Good place to stay along the way to the coast. The rooms were clean, the facility was clean, and the people that work there are friendly. They have a nice breakfast selection with a variety of options. About the only complaint (as usual) is the key card for the doors that do not ever work! Otherwise a great stay!

ZERO STARS if that was an option! Our reservations were changed without notice and the room they placed us in did not accommodate our traveling party. We were forced to leave the hotel early due to the small size of the room. There was barely room to walk around the bed. The room number was not along the hallway with the other rooms, but a door to the left when exiting the elevator, pretty much a closet converted into a room. The gal who checked us in lowered our rate. The next day the bill came in at the old higher rate. When questioned, the 'manager' became argumentative and refused to honor the rate the other worker gave us saying she (other worker) didn't have the authority to do that. Well, we signed the papers when we arrived at the $220 rate, which was lower than the $360 rate. We got a copy of what we signed upon check in and then she slightly back pedaled and said another manager will have to refund it that evening. Well that evening came and we got charged again at the full rate. Shady, unprofessional, will never go back. Everyone checking in/out at the same time as us had complaints and issues and it was a mess for everyone.

Tracy was such an accommodating host! I-84 being shut down forced us to stay somewhere a few weeks ago and we were so glad we stayed here. We were very unprepared. She gave us tooth brushes and tooth paste. Just over all very friendly and helpful. Rooms were very clean and the sausages were our favorite part of the breakfast. This will now be our stop when we travel between states.

I booked two nights at this "Best Western Negative" and things seemed fine to start until it came to the billing. There were a lot of conversations with many different employees, so in the interest of brevity I'll try to keep it short. I work for the government and I was in Yakima for business last weekend. I told them ahead of time that I would be arriving late Friday night in the very AM, more like Saturday morning. I knew I had to book Friday night as well despite showing up at the front desk at 7am, just in time for some breakfast. The clerk said "oh, I thought you were a no show and I marked you as such". I told him I already explained that when I was booking the room that I'd be very late. It turned out on Saturday night that there was an additional single night charged above the two nights as a result. I called them and they were clueless as to why there would be an additional charge. My wife also ended up calling and she finally spoke to a nice women that seemed to fix the issue and even offered waiving the first night. Upon checkout Sunday morning another nice women (could be the same one) at the front desk handed me the final bill for $123.00 and it also showed the first night being waived on paper. I left satisfied and didn't hear anything else about it for a few days. My wife noticed that first night being charged on our cc and we thought here we go. She called again and got the runaround for awhile. The last woman she talked to was extremely unprofessional and rude. Among other things she basically implied that we were trying to get a free night even after we explained that it was offered and already given to us. We did not ask for anything. My hotel stays are all reimbursed when I'm traveling on business, so we don't care if we're being charged for every night. It was explained to her that we're upset about the inconvenience and hassle of having to deal with their unethical and unprofessional business practices. If you tell a customer that a charge is going to be waived, even in error, stick to your word, instead of jerking them around. In the end we said fine, but we'll need the amended final bill emailed to us and she said it'll take up to five business in the most snarky voice imaginable. I've already relayed this experience to my supervisor and all future stays for all of my coworkers will be booked at different hotels. The scrambled eggs and sausage were pretty yummy, but they need retraining in the hospitality department.

This hotel is located close to the highway and easy to find. The facilities are clean and do not have any bad smells. Our room was large and well appointed with a king size bed, sleeper sofa, desk, large screen TV, fridge, and hanging wardrobe. The breakfast room was very large, hoisting a bountiful spread of all the breakfast favorites including eggs, bacon, and biscuits and gravy. The staff was helpful and friendly, providing services we needed even before we asked for them. I will definitely stay at this hotel again when I am in the area.

I want to thank Rebecca for her kindness and quick thinking this morning. I called with concerns of coming over the pass, and she was incredibly kind and compassionate. I haven’t even stayed at the hotel yet, but I am very happy with the customer service that I’ve already received. Can’t wait to stay here!

Pool open 24 hours!! That's nice and it's a nice pool. Everything was great, I'd stay there again. Parking was limited. Trucks with trailer probably should avoid. They let me park in front of pool house but otherwise parking lot was small.

Great service and great mini king room. Loved the pool being open and the hot tub is hot. Will see about breakfast. UPDATE ON BREAKFAST: it was great, love the verity even with the whole restrictions going on. Definitely would stay again if we were around there again.

Be careful of staying here!! Was scammed and charged for “stained” towels and damaged towel rack” which I know was not true and did not happened. Talked to manager and was fed false info. Was told multiple rooms were charged for same thing which made it even more true that this hotel likes to scam people out of their money with untrue statement and charges. Won’t even go into the condition of the room.

Staff was very helpful.. forgot toothpaste and they gave me some… fridge was loud but not to bothersome… had my dog and he was comfortable and close to outside doors for when he had to potty…. Room was very clean …. They might want to fix window that was leaking down the window but everything was great

Okay the staff here is amazeballs. So friendly so accommodating. The rooms are super clean and well laid out. My only suggestion is if you want peace and quiet make sure your room is not near the swimming pool. The breakfast was great!

Beware the elevator in this facility. We got stuck on our way up to check into our room. We rang the emergency bell, we pushed the call button- no response. Thankfully we were able to use a cellphone to call the front desk . We received no apology, no recognition of how frightening the experience had been for us. I would never stay at this facility again.

I give a generous four stars because, frankly, I’ve lowered my expectations post covid. And this place had some nice perks. Pros-The rooms are clean and well kept. The place overall is well kept. They keep coffee and tea out and some snacks 24/7, and a fully stocked vending machine with drinks, medications, and more snacks. There’s a coffee machine that serves all types of coffee beverages and a second machine with regular drinks. Love those perks. The staff during the day were great. Wifi works. The location was fine and safe. Price was affordable. Cons-Not many. The TV remote didn’t work. The treadmill in the workout room was in sad shape. The control panel was punctured and electronics were removed. I asked the night front desk about it. Response was “oh I’ll make a note of that” and left. K. Not interested in checking it out? Mmmkay Hard to believe nobody knew about it.

Room was clean but a little stinky. Bed was OK, pillows were amazing! Pool was heated and the hot tub was just amazing. Wouldn't turn on for the jets but it was so nice and hot! Breakfast was so good! Eggs 3 ways (scrambled, over easy, and hard boiled), bacon, biscuits and gravy, home style potatoes, mini Belgium waffles, reg Belgium waffles, fruit, cereal, pastries, yogurt, toast, English muffins, blueberry muffins, a coffee machine with lattes, cappuccinos, hot chocolate, regular coffee, orange and apple juice.

This is a very nice hotel. The rooms were spacious, good shower, TV and internet working well. Exceeded my expectations. Will return with pleasure.

The suite room was great the kitchen was well stocked with pots & pans, silverware, cooking items. Extremely handy for multiple nights. Stove and microwave were very clean. Two separate rooms is also really nice for privacy

Rooms are really clean and nicely appointed. Good breakfast. Check-in clerk could be friendlier. Location is kind of sketchy. It seems to be downtown with all its usual problems. I wouldn't venture out too much.

Very basic Best Western. They have an indoor pool and a small workout room. This is my last choice option when staying in Yakima because it's not in walking distance to anything. There is a large homeless shelter and many homeless people next to the hotel. Some were using drugs right on the sidewalk so I didn't feel safe walking thru them.

Booked this property on a recent holiday room was okay, but check-in was a pain showed up 65 minutes before 3pm check-in time and was told I would have to pay a 25$ early check-in fee or wait, this property was the only one on my trip that had this ridiculous policy. The other negative is that the property is in a sketchy area

Had to change rooms because first one wasn't inhabital due the horrible smell. Hotel is in a stat of disrepair doors don't work key entry's don't work. Drywall has numerous repairs that need done. Really run down to be a best western plus. Breakfast hours start late and stop early. Don't plan on staying here again.

Great room, very friendly and helpful staff. Breakfast was decent with a good assortment to choose from. Only issue is didn't feel to comfortable going out that night, an over abundance of weirdos roaming the streets.

It was dirty the first day, and the second day they closed it, it wasn’t just air bubbles, people had written their names with their fingers on the filthy tiles inside the hot tub around the edges. It was not clean, and it was shut down due to the water being so gross. I’ve never seen a pool and hot tub so dark, when the jets were on you couldn’t see past the first step. The location is what it is, just worth mentioning to others that it’s in a rough part of town, I’m glad we did not have the kids with us.

So I'm a platinum member and a Truck driver. I stay in best western all across the country. I'm here to do a 34 hour reset for my logs. So I reserve a room for 2 nights. The hotel and the staff I would rate above average clean and nice. However the TV don't work. After I checked in my room I notified the front desk around 4pm that it wasn't working and I was told spectrum was on there way to fix the problem. Well it's 1142 pm and I still have no TV. The room is over 100 dollars a night and no TV. We will see what they say or do about it tomorrow. Either discount the room, comp the stay or something this is ridiculous, I could've stayed in another hotel had they told me at check in. But now I'm stuck here until my breaks over. For that I have to give them 1 star. I will update my review tomorrow accordingly. Very disappointed Update woke up 630am tv finally working, breakfast is good better then good. Still haven't talked to front desk about tv issue yet Update, spoke with front desk and they apologized and gave me bonus points on my account. I would recommend staying here it is clean, nice, quiet, and if you have an issue they will work to make you satisfied

So I'll start with saying this hotel isn't terrible. But it isn't fabulous either, and definitely not as great as the price would insinuate. Speaking of that- be aware they told me one price on the phone, and charged me that for the first night, but went up the second night (which was a boring Tuesday so not like a weekend or holiday rate) It's older and the room definitely smelled weird- I thought at first a dog had stayed in the room before me, but later realized the smell was coming from the air conditioner. The room seemed clean, but didn't "feel" clean if that makes sense. Years of built up grime and the weird smell made it feel like it wasn't (also some potential black mold in the tub caulking) The bed was firm, so if you like firm, it'll be good, if not- you'll toss and turn like I did. Lots of fluffy pillows though, and decent blankets. The pool was ok, but the hot tub was struggling. It did work (sort of- enough jets functioned to move the water) and I *think* it was clean... There was definitely a ton of chlorine in it, it also just didn't feel clean and several of the covers on the drains at the bottom were broken and hanging. The fitness room was tiny and featured an eliptical, a spin bike, and a treadmill, although the latter was clearly broken and didn't work. There was no cleaning spray or hand sanitizer anywhere in the room. They had a water bottle filler but the red light showing the filter needed changed was blazing. I used it anyway (desperate times) but it was warm. I think my biggest concern was at breakfast. It wasn't a bad spread (but it was the same every day)- sausage links hard fried eggs, biscuits and gravy, pancakes and the usual pastries- but there was no effort at germ control. No hand sanitizer, no implements for grabbing bagels or English muffins out of the box (just your grubby unsanitized hands).

Booked this hotel for two adults and two toddlers. We purposely booked this hotel for the pool/hot tub, to have a way for our kids to get the wiggles out and not be so crazy in the room. Immediately upon check in, the front desk saw us holding life jackets and tells us that the pool is closed and they don't know when it will be open again. She was very rude about it and throughout the whole check in process. We get our keys and find out that we are on the third floor, which is fine by me (I'm not picky) as long as the hotel has put some thought into room selection since I specified that I was traveling with a 2 and 3 year old. My kids were being kids, but not too loud and yet we still had people banging from below us throughout the day. On top of all of this, the beds were super uncomfortable and I woke up itchy (bugs vs some irritant on the sheets?). It was a horrible experience and I 100% would not recommend anyone stay here, especially those traveling with children. **Rude receptionist, unexpected and uninformed pool closures, poor room selection, uncomfortable beds, and bugs vs irritants on the bedding that left me and my children itchy. Book at own risk.

One of the better hotels we stayed in while on a road trip. The check in and check out was easy and the staff all friendly. The room was massive for the two of us and our dog. The room was clean and included all the usual amenities. The breakfast was a decent spread. The hotel is located right off the freeway but was not at all loud in the room. It’s a pet friendly hotel and had a small gravel area around the back for bathroom breaks that was kept clean and had doggy bags available and a garbage bin.

Great hotel, the staff were wonderful. Very helpful and polite. The rooms were spacious and clean. The beds were great to sleep on. Breakfast was good with lots of choice for food. The pool and hot tub wonderful. I will go back if I had a trip there again.

Wonderful place to stay in Yakima. It is close to the highway but far enough that noise is not a problem. The room was spacious and clean without any chemical smell. Breakfast was delicious featuring eggs, sausage, bagels, yogurt, fruit, biscuits and gravy, juices, and more. The pool was a comfortable temperature and the hot tub worked well too. We will definitely stay here again.

A hot tub jets were terrific! The cement was a little hard on my feet, but otherwise I enjoyed it. The hotel was a little old and the cleaning job was not great. There was sticky stuff on the underside of the dresser handles and on the underside of the bedside table top.

Check in staff where really friendly, but would not recommend this hotel. Very loud room, could hear upstairs guest and guest next to us all night. The worst is, no running hot water in the room!

Overall solid experience at this Best Western. Check-in and check-out were very easy and the service throughout the trip was good. Did not get daily service in the room, but I had a short stay so no big deal. Breakfast was good and had options for hot or cold breakfast.