2/5 Thorsten S. 2 years ago on Google
Rooms
need
updating;
slow
service
which
improved
over
time
but
only
after
complaining.
Reviews
and
pictures
are
misleading.
It’s
likely
that
some
of
the
5
star
reviews
have
been
bought,
so
review
carefully!
We
booked
a
luxury
villa,
the
best
room
type
available,
with
breakfast
and
dinner.
The
rooms
are
outdated,
furniture
and
amenities
are
low
quality
and
need
updating.
Bed
is
a
metal
spring
mattress
on
top
of
a
cement
block.
Aircon
can’t
be
properly
controlled
and
fan
is
noisy.
Bathroom
equally
outdated
and
dirty,
there
was
leftover
food
waste
behind
the
sink
which
didn’t
drain
properly.
Dirty
dishes
were
kept
in
the
hallway
between
the
villas
for
two
days
and
were
not
proactively
being
removed.
Cleaning
was
lackluster,
surfaces
and
mirrors
were
not
getting
wiped.
Only
after
requesting
additional
cleaning
they
tended
to
it.
In
the
evening
there
wasn’t
any
hot
water,
had
to
call
multiple
times
to
get
it
fixed.
The
gym
was
being
renovated,
so
they
put
up
a
make
shift
one
outdoors
which
wasn’t
mentioned
on
their
website.
The
Tennis
court
does
not
look
to
be
functional.
The
pool
is
quite
nice
and
suitable
for
swimming
laps,
but
the
lightning
wiring
in
the
pool
needs
upgrading
as
well.
The
food
is
average
at
best.
Fresh
fruit
and
omelettes
are
good,
but
buffet
style
breakfast
and
dinner
does
not
meet
expectations.
Service
was
inattentive
and
slow,
needed
to
request
multiple
times
to
get
things
done.
Only
after
complaining
to
the
manager,
service
started
to
improve.
They
did
in
the
end
offer
to
provide
complimentary
laundry
and
dinner
room
service,
which
helped
improve
our
experience,
hence
the
second
star.
I
hope
this
feedback
can
help
improve
the
experience
for
guests
in
the
future.
There
is
definitely
potential.
The
surrounding
nature
is
nice,
but
it
needs
work.
4 people found this review helpful 👍